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remoteupdatemanager failing to download updates

Community Beginner ,
Mar 29, 2017

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I have a local Adobe update server set up with AUSST and an override set. Most of our machines are able to update fine but one is reporting "Failed to download" for every update package.

Both Machines

Using latest RUM (2.0.0.15)

Adobe Update .Overrride set (confirmed because our proxy will not allow RUM to run normally)

macOS Sierra 10.12.4

Std.out

RemoteUpdateManager version is : 2.0.0.15

Starting the RemoteUpdateManager...

Following Updates are applicable on the system :

  (ACR/9.9.0.101/osx10-64)

  (AEFT/14.1.0.57/osx10-64)

  (AME/11.0.2.53/osx10-64)

  (AUDT/10.0.2.27/osx10-64)

  (ILST/21.0.2.242/osx10-64)

  (PHSP/18.0.1.29/osx10-64)

  (PPRO/11.0.2.47/osx10-64)

  (PSTI/1.3.1/osx10-64)

**************************************************

Following Updates are to be downloaded :

  (ACR/9.9.0.101/osx10-64)

  (AEFT/14.1.0.57/osx10-64)

  (AME/11.0.2.53/osx10-64)

  (AUDT/10.0.2.27/osx10-64)

  (ILST/21.0.2.242/osx10-64)

  (PHSP/18.0.1.29/osx10-64)

  (PPRO/11.0.2.47/osx10-64)

  (PSTI/1.3.1/osx10-64)

**************************************************

*** Downloading (ACR/9.9.0.101/osx10-64) ...

*** Failed to download (ACR/9.9.0.101/osx10-64) ...

*** Downloading (AEFT/14.1.0.57/osx10-64) ...

*** Failed to download (AEFT/14.1.0.57/osx10-64) ...

*** Downloading (AME/11.0.2.53/osx10-64) ...

*** Failed to download (AME/11.0.2.53/osx10-64) ...

*** Downloading (AUDT/10.0.2.27/osx10-64) ...

*** Failed to download (AUDT/10.0.2.27/osx10-64) ...

*** Downloading (ILST/21.0.2.242/osx10-64) ...

*** Failed to download (ILST/21.0.2.242/osx10-64) ...

*** Downloading (PHSP/18.0.1.29/osx10-64) ...

*** Failed to download (PHSP/18.0.1.29/osx10-64) ...

*** Downloading (PPRO/11.0.2.47/osx10-64) ...

*** Failed to download (PPRO/11.0.2.47/osx10-64) ...

*** Downloading (PSTI/1.3.1/osx10-64) ...

*** Failed to download (PSTI/1.3.1/osx10-64) ...

Some Updates failed to download ...

**************************************************

No new Updates to be installed ...

**************************************************

Following Updates failed to Download :

  (ACR/9.6/9.9/osx10-64)

  (AEFT/14.0.0/14.1.0/osx10-64)

  (AME/11.0.0/11.0.2/osx10-64)

  (AUDT/10.0.0/10.0.2/osx10-64)

  (ILST/21.0.0/21.0.2/osx10-64)

  (PHSP/18.0/18.0.1/osx10-64)

  (PPRO/11.0.0/11.0.2/osx10-64)

  (PSTI/1.3.0/1.3.1/osx10-64)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

Std.err

remoteupdatemanager.log · GitHub

I found a change was made on our server that prevented HTTP from redirecting to HTTPS properly. Strangely, RUM was able to connect to the server to check for updates but could not download packages.

I changed our override to use the HTTPS address instead of HTTP.

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remoteupdatemanager failing to download updates

Community Beginner ,
Mar 29, 2017

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I have a local Adobe update server set up with AUSST and an override set. Most of our machines are able to update fine but one is reporting "Failed to download" for every update package.

Both Machines

Using latest RUM (2.0.0.15)

Adobe Update .Overrride set (confirmed because our proxy will not allow RUM to run normally)

macOS Sierra 10.12.4

Std.out

RemoteUpdateManager version is : 2.0.0.15

Starting the RemoteUpdateManager...

Following Updates are applicable on the system :

  (ACR/9.9.0.101/osx10-64)

  (AEFT/14.1.0.57/osx10-64)

  (AME/11.0.2.53/osx10-64)

  (AUDT/10.0.2.27/osx10-64)

  (ILST/21.0.2.242/osx10-64)

  (PHSP/18.0.1.29/osx10-64)

  (PPRO/11.0.2.47/osx10-64)

  (PSTI/1.3.1/osx10-64)

**************************************************

Following Updates are to be downloaded :

  (ACR/9.9.0.101/osx10-64)

  (AEFT/14.1.0.57/osx10-64)

  (AME/11.0.2.53/osx10-64)

  (AUDT/10.0.2.27/osx10-64)

  (ILST/21.0.2.242/osx10-64)

  (PHSP/18.0.1.29/osx10-64)

  (PPRO/11.0.2.47/osx10-64)

  (PSTI/1.3.1/osx10-64)

**************************************************

*** Downloading (ACR/9.9.0.101/osx10-64) ...

*** Failed to download (ACR/9.9.0.101/osx10-64) ...

*** Downloading (AEFT/14.1.0.57/osx10-64) ...

*** Failed to download (AEFT/14.1.0.57/osx10-64) ...

*** Downloading (AME/11.0.2.53/osx10-64) ...

*** Failed to download (AME/11.0.2.53/osx10-64) ...

*** Downloading (AUDT/10.0.2.27/osx10-64) ...

*** Failed to download (AUDT/10.0.2.27/osx10-64) ...

*** Downloading (ILST/21.0.2.242/osx10-64) ...

*** Failed to download (ILST/21.0.2.242/osx10-64) ...

*** Downloading (PHSP/18.0.1.29/osx10-64) ...

*** Failed to download (PHSP/18.0.1.29/osx10-64) ...

*** Downloading (PPRO/11.0.2.47/osx10-64) ...

*** Failed to download (PPRO/11.0.2.47/osx10-64) ...

*** Downloading (PSTI/1.3.1/osx10-64) ...

*** Failed to download (PSTI/1.3.1/osx10-64) ...

Some Updates failed to download ...

**************************************************

No new Updates to be installed ...

**************************************************

Following Updates failed to Download :

  (ACR/9.6/9.9/osx10-64)

  (AEFT/14.0.0/14.1.0/osx10-64)

  (AME/11.0.0/11.0.2/osx10-64)

  (AUDT/10.0.0/10.0.2/osx10-64)

  (ILST/21.0.0/21.0.2/osx10-64)

  (PHSP/18.0/18.0.1/osx10-64)

  (PPRO/11.0.0/11.0.2/osx10-64)

  (PSTI/1.3.0/1.3.1/osx10-64)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

Std.err

remoteupdatemanager.log · GitHub

I found a change was made on our server that prevented HTTP from redirecting to HTTPS properly. Strangely, RUM was able to connect to the server to check for updates but could not download packages.

I changed our override to use the HTTPS address instead of HTTP.

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Adobe Employee ,
Mar 31, 2017

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Is there a chance that any apps were running at the the time RUM was run? This would give a Return Code (2)

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Community Beginner ,
Mar 31, 2017

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I found a change was made on our server that prevented HTTP from redirecting to HTTPS properly. Strangely, RUM was able to connect to the server to check for updates but could not download packages.

I changed our override to use the HTTPS address instead of HTTP.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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