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RUM not updating Photoshop or Camera Raw 2017 (return code 2) - MAC

Community Beginner ,
Feb 19, 2018

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Hi All,

Have labs of machines running 10.12.6, and have jamf pro running RUM weekly to update apps. But apparently for weeks/months, RUM has been failing to update PS and Camera RAW. Error shows:

RemoteUpdateManager version is : 2.0.0.15

Starting the RemoteUpdateManager...

**************************************************

No new updates are available for Acrobat/Reader

**************************************************

Following Updates are applicable on the system :

  (ACR/10.2.0.66/osx10-64)

  (PHSP/18.1.3.26/osx10-64)

**************************************************

Following Updates are to be downloaded :

  (ACR/10.2.0.66/osx10-64)

  (PHSP/18.1.3.26/osx10-64)

**************************************************

*** Downloading (ACR/10.2.0.66/osx10-64) ...

*** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...

*** Downloading (PHSP/18.1.3.26/osx10-64) ...

*** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...

All Updates downloaded successfully ...

**************************************************

*** Installing (ACR/10.2.0.66/osx10-64) ...

*** Failed to install (ACR/10.2.0.66/osx10-64) ...

*** Installing (PHSP/18.1.3.26/osx10-64) ...

*** Failed to install (PHSP/18.1.3.26/osx10-64) ...

Some Updates failed to install ...

**************************************************

Following Updates failed to Install :

  (ACR/9.6/10.2/osx10-64)

  (PHSP/18.0/18.1.3/osx10-64)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

Log Shows:

02/19/18 10:15:08:452 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Launching the RemoteUpdateManager...

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | RemoteUpdateManager version is : 2.0.0.15

02/19/18 10:15:08:747 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:08:747 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Initializing AcrobatUpdateHelper...

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | AcrobatUpdateHelper library initialized successfully

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting ARM CheckForUpdate...

02/19/18 10:15:09:402 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available

02/19/18 10:15:10:093 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available

02/19/18 10:15:10:734 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available

02/19/18 10:15:11:418 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No new updates are available for Acrobat/Reader

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Initializing UpdaterCore Library...

02/19/18 10:15:12:834 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | UpdaterCore library initialized successfully.

02/19/18 10:15:12:834 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)

02/19/18 10:15:12:929 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimCreateSession

02/19/18 10:15:12:929 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Entering into 'createHDPIMSession'

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | new session '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE' created

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimCreateSession, new session ID is '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE'

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore CheckForUpdate...

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | CheckForUpdates completed successfully.

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore DownloadUpdates...

02/19/18 10:15:13:741 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Update (AdobeDigitalPublishingCC2014-2.0/2016.14) is not supported by RemoteUpdateManager. Skipping processing of this update.

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMSessionManager |  | HUM | 42785 | Entering into 'createHUMSession'

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMSessionManager |  | HUM | 42785 | new session '83052C18-9D11-41BA-873F-0FA670D9731A' created

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humCreateSession, new session ID is '83052C18-9D11-41BA-873F-0FA670D9731A'

02/19/18 10:15:16:320 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humDownloadProductFFC with status '1'

02/19/18 10:15:16:479 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humParseProductFFC with status '1'

02/19/18 10:15:16:527 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COMP) (1.0) ...

02/19/18 10:15:16:528 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (CORG) (1.0) ...

02/19/18 10:15:16:528 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (KFNT) (1.0.0) ...

02/19/18 10:15:16:537 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COCM) (1.0) ...

02/19/18 10:15:16:541 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (CORE) (1.0) ...

02/19/18 10:15:16:551 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COPS) (1.0) ...

02/19/18 10:15:16:559 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (DRWV) (17.5.0) ...

02/19/18 10:15:16:559 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (IDSN) (12.1.0) ...

02/19/18 10:15:16:560 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (ILST) (21.1.0) ...

02/19/18 10:15:16:560 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PHSP) (18.1.1) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PSTI) (1.3.2) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (MUSE) (2017.1.0) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (ACR) (9.12.1) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AEFT) (14.2.2) ...

02/19/18 10:15:16:573 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AME) (11.1.4) ...

02/19/18 10:15:16:573 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AUDT) (10.1.2) ...

02/19/18 10:15:16:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PPRO) (11.1.4) ...

02/19/18 10:15:16:587 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humGetLatestUpdates with status '1'

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (ACR) (9.6) (osx10-64) (10.2) (10.2.0.66)...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Adding this update to applicable updates set ...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AEFT) (14.0.0) (osx10-64) (14.2.2) (14.2.2.2)...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AME) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AUDT) (10.0.0) (osx10-64) (10.1.2) (10.1.2.1)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (DRWV) (17.0.0) (osx10-64) (17.5.0) (17.5.0.9878)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (IDSN) (12.0.0) (osx10-64) (12.1.0) (12.1.0.056)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (ILST) (21.0.0) (osx10-64) (21.1.0) (21.1.0.327)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (MUSE) (2017.0.0) (osx10-64) (2017.1.0) (2017.1.0.821)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PHSP) (18.0) (osx10-64) (18.1.3) (18.1.3.26)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Adding this update to applicable updates set ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PPRO) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PSTI) (1.3.0) (osx10-64) (1.3.2) (1.3.2)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humTerminateSession with status '1'

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates are applicable on the system :

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (ACR/10.2.0.66/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (PHSP/18.1.3.26/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates are to be downloaded :

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (ACR/10.2.0.66/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (PHSP/18.1.3.26/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Downloading (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:16:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>ACR</SapCode>

        <CodexVersion>10.2</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>10.2.0.66</BuildVersion>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <x-api-key>RUM_1_9_5</x-api-key>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:16:634 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'

02/19/18 10:15:19:089 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Populating install data from Application JSON

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Sorting packages to install

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)

02/19/18 10:15:19:130 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) Download info - DownloadSize: 63627, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126), Time taken '3' sec

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66)

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) Download info - DownloadSize: 54793401, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66), Time taken '3' sec

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66)

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) Download info - DownloadSize: 302889138, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:32:199 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66), Time taken '7' sec

02/19/18 10:15:33:850 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:33:851 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Downloading (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:33:851 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>PHSP</SapCode>

        <CodexVersion>18.1.3</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>18.1.3.26</BuildVersion>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <x-api-key>RUM_1_9_5</x-api-key>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:33:852 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'

02/19/18 10:15:36:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Populating install data from Application JSON

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Sorting packages to install

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) selected for download

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) selected for download

02/19/18 10:15:36:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26)

02/19/18 10:15:36:576 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) Download info - DownloadSize: 847995926, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'

02/19/18 10:15:49:092 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26), Time taken '13' sec

02/19/18 10:15:49:092 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53)

02/19/18 10:15:49:093 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) Download info - DownloadSize: 58211, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'

02/19/18 10:15:51:812 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53), Time taken '2' sec

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | All Updates downloaded successfully ...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore InstallUpdates...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Installing (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:53:616 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>ACR</SapCode>

        <CodexVersion>10.2</CodexVersion>

        <Platform>osx10-64</Platform>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>

        <Dependencies></Dependencies>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <skipConflictingProcessChecks>false</skipConflictingProcessChecks>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:53:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'

02/19/18 10:15:53:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Populating install data from Application JSON

02/19/18 10:15:53:714 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Previous codex version '9.12.1' found installed on machine.  Updating to requested codex version '10.2'

02/19/18 10:15:53:795 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Sanitizing data for product-'Camera Raw CC'

02/19/18 10:15:53:795 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1

02/19/18 10:15:53:796 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Error occured in install product workflow with error code 188 error message

02/19/18 10:15:54:469 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to deploy HD media (ACR, 10.2), library returned error (188)...

02/19/18 10:15:54:469 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <RequestInfo></RequestInfo>

</DriverInfo>

02/19/18 10:15:54:469 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Library returned error (129), failed to cancel the running operation ...

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64) ...

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Failed to install (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:54:946 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Installing (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:54:947 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>PHSP</SapCode>

        <CodexVersion>18.1.3</CodexVersion>

        <Platform>osx10-64</Platform>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>

        <Dependencies></Dependencies>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <skipConflictingProcessChecks>false</skipConflictingProcessChecks>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:54:948 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'

02/19/18 10:15:54:948 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Populating install data from Application JSON

02/19/18 10:15:54:950 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Previous codex version '18.1.1' found installed on machine.  Updating to requested codex version '18.1.3'

02/19/18 10:15:54:986 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Sanitizing data for product-'Photoshop CC (2017)'

02/19/18 10:15:54:986 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1

02/19/18 10:15:54:986 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Error occured in install product workflow with error code 188 error message

02/19/18 10:15:55:633 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to deploy HD media (PHSP, 18.1.3), library returned error (188)...

02/19/18 10:15:55:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <RequestInfo></RequestInfo>

</DriverInfo>

02/19/18 10:15:55:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Library returned error (129), failed to cancel the running operation ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64) ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Failed to install (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Some Updates failed to install ...

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates failed to Install :

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | (ACR/9.6/10.2/osx10-64)

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | (PHSP/18.0/18.1.3/osx10-64)

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:56:334 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to unload the AcrobatUpdateHelper library cleanly.

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimTerminateSession

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimTerminateSession, successfully closed session '0'

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Ending the RemoteUpdateManager Return Code (2)

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

This is running RUM 2.0.0.15. I tried updating to 2.2.0.2, and that fails worse (only seeing Acrobat as an available update). Think I saw somewhere 2.2.0.2 only works with 2018 installed, which, we aren't rolling out until Summer.

Anyone seen this, have a fix, etc? It's preventing Nikon D850's from working (as Camera RAW isn't updating).

Thanks!

Community Beginner
Correct answer by staze | Community Beginner

CCP for whatever reason installs RUM requiring a chmod, so added an after-install casper/jamfpro task to do that.

Seems to resolve the issue. Even seeing updates for some other pieces that didn't show up with previous RUM.

Thanks!

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RUM not updating Photoshop or Camera Raw 2017 (return code 2) - MAC

Community Beginner ,
Feb 19, 2018

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Hi All,

Have labs of machines running 10.12.6, and have jamf pro running RUM weekly to update apps. But apparently for weeks/months, RUM has been failing to update PS and Camera RAW. Error shows:

RemoteUpdateManager version is : 2.0.0.15

Starting the RemoteUpdateManager...

**************************************************

No new updates are available for Acrobat/Reader

**************************************************

Following Updates are applicable on the system :

  (ACR/10.2.0.66/osx10-64)

  (PHSP/18.1.3.26/osx10-64)

**************************************************

Following Updates are to be downloaded :

  (ACR/10.2.0.66/osx10-64)

  (PHSP/18.1.3.26/osx10-64)

**************************************************

*** Downloading (ACR/10.2.0.66/osx10-64) ...

*** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...

*** Downloading (PHSP/18.1.3.26/osx10-64) ...

*** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...

All Updates downloaded successfully ...

**************************************************

*** Installing (ACR/10.2.0.66/osx10-64) ...

*** Failed to install (ACR/10.2.0.66/osx10-64) ...

*** Installing (PHSP/18.1.3.26/osx10-64) ...

*** Failed to install (PHSP/18.1.3.26/osx10-64) ...

Some Updates failed to install ...

**************************************************

Following Updates failed to Install :

  (ACR/9.6/10.2/osx10-64)

  (PHSP/18.0/18.1.3/osx10-64)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

Log Shows:

02/19/18 10:15:08:452 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Launching the RemoteUpdateManager...

02/19/18 10:15:08:728 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | RemoteUpdateManager version is : 2.0.0.15

02/19/18 10:15:08:747 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:08:747 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Initializing AcrobatUpdateHelper...

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | AcrobatUpdateHelper library initialized successfully

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:08:773 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting ARM CheckForUpdate...

02/19/18 10:15:09:402 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available

02/19/18 10:15:10:093 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available

02/19/18 10:15:10:734 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available

02/19/18 10:15:11:418 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No new updates are available for Acrobat/Reader

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:142 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Initializing UpdaterCore Library...

02/19/18 10:15:12:834 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | UpdaterCore library initialized successfully.

02/19/18 10:15:12:834 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)

02/19/18 10:15:12:929 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimCreateSession

02/19/18 10:15:12:929 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Entering into 'createHDPIMSession'

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | new session '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE' created

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimCreateSession, new session ID is '05E965B6-C6E3-4BD2-AC3E-1685F599E4AE'

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:12:930 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore CheckForUpdate...

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | CheckForUpdates completed successfully.

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:13:740 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore DownloadUpdates...

02/19/18 10:15:13:741 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Update (AdobeDigitalPublishingCC2014-2.0/2016.14) is not supported by RemoteUpdateManager. Skipping processing of this update.

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMSessionManager |  | HUM | 42785 | Entering into 'createHUMSession'

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMSessionManager |  | HUM | 42785 | new session '83052C18-9D11-41BA-873F-0FA670D9731A' created

02/19/18 10:15:13:789 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humCreateSession, new session ID is '83052C18-9D11-41BA-873F-0FA670D9731A'

02/19/18 10:15:16:320 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humDownloadProductFFC with status '1'

02/19/18 10:15:16:479 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humParseProductFFC with status '1'

02/19/18 10:15:16:527 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COMP) (1.0) ...

02/19/18 10:15:16:528 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (CORG) (1.0) ...

02/19/18 10:15:16:528 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (KFNT) (1.0.0) ...

02/19/18 10:15:16:537 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COCM) (1.0) ...

02/19/18 10:15:16:541 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (CORE) (1.0) ...

02/19/18 10:15:16:551 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (COPS) (1.0) ...

02/19/18 10:15:16:559 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (DRWV) (17.5.0) ...

02/19/18 10:15:16:559 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (IDSN) (12.1.0) ...

02/19/18 10:15:16:560 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (ILST) (21.1.0) ...

02/19/18 10:15:16:560 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PHSP) (18.1.1) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PSTI) (1.3.2) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (MUSE) (2017.1.0) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (ACR) (9.12.1) ...

02/19/18 10:15:16:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AEFT) (14.2.2) ...

02/19/18 10:15:16:573 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AME) (11.1.4) ...

02/19/18 10:15:16:573 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (AUDT) (10.1.2) ...

02/19/18 10:15:16:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | No dependent product found for installed product (PPRO) (11.1.4) ...

02/19/18 10:15:16:587 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humGetLatestUpdates with status '1'

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (ACR) (9.6) (osx10-64) (10.2) (10.2.0.66)...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Adding this update to applicable updates set ...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AEFT) (14.0.0) (osx10-64) (14.2.2) (14.2.2.2)...

02/19/18 10:15:16:588 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AME) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (AUDT) (10.0.0) (osx10-64) (10.1.2) (10.1.2.1)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (DRWV) (17.0.0) (osx10-64) (17.5.0) (17.5.0.9878)...

02/19/18 10:15:16:589 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (IDSN) (12.0.0) (osx10-64) (12.1.0) (12.1.0.056)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (ILST) (21.0.0) (osx10-64) (21.1.0) (21.1.0.327)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (MUSE) (2017.0.0) (osx10-64) (2017.1.0) (2017.1.0.821)...

02/19/18 10:15:16:590 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PHSP) (18.0) (osx10-64) (18.1.3) (18.1.3.26)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Adding this update to applicable updates set ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PPRO) (11.0.0) (osx10-64) (11.1.4) (11.1.4.1)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Found a matching installed product with update (PSTI) (1.3.0) (osx10-64) (1.3.2) (1.3.2)...

02/19/18 10:15:16:591 | [INFO] |  | AAMEE | HUM | HUMInterface |  |  | 42785 | Ignoring this update, updates not applicable on the system ...

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | HUM | HUMInterface |  | HUM | 42785 | Exiting humTerminateSession with status '1'

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates are applicable on the system :

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (ACR/10.2.0.66/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (PHSP/18.1.3.26/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates are to be downloaded :

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (ACR/10.2.0.66/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |    (PHSP/18.1.3.26/osx10-64)

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

02/19/18 10:15:16:632 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Downloading (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:16:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>ACR</SapCode>

        <CodexVersion>10.2</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>10.2.0.66</BuildVersion>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <x-api-key>RUM_1_9_5</x-api-key>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:16:634 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'

02/19/18 10:15:19:089 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Populating install data from Application JSON

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Sorting packages to install

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42913 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) selected for download

02/19/18 10:15:19:125 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126)

02/19/18 10:15:19:130 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126) Download info - DownloadSize: 63627, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: CameraRawRIBSCoExistPackage Version: 9.6.0.126), Time taken '3' sec

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66)

02/19/18 10:15:22:276 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66) Download info - DownloadSize: 54793401, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 10.2.0.66), Time taken '3' sec

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66)

02/19/18 10:15:25:711 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66) Download info - DownloadSize: 302889138, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64'

02/19/18 10:15:32:199 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42919 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRawProfile8.0All Version: 10.2.0.66), Time taken '7' sec

02/19/18 10:15:33:850 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Successfully downloaded (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:33:851 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Downloading (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:33:851 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimDownloadProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>PHSP</SapCode>

        <CodexVersion>18.1.3</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>18.1.3.26</BuildVersion>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <x-api-key>RUM_1_9_5</x-api-key>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:33:852 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimDownloadProduct with status '0'

02/19/18 10:15:36:570 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Populating install data from Application JSON

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Sorting packages to install

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) selected for download

02/19/18 10:15:36:571 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42941 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) selected for download

02/19/18 10:15:36:572 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26)

02/19/18 10:15:36:576 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26) Download info - DownloadSize: 847995926, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'

02/19/18 10:15:49:092 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-Core Version: 18.1.3.26), Time taken '13' sec

02/19/18 10:15:49:092 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Starting 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53)

02/19/18 10:15:49:093 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53) Download info - DownloadSize: 58211, DownloadPath:'/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64'

02/19/18 10:15:51:812 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42952 | Completed 'DOWNLOAD' task for Package (Name: AdobePhotoshop18-en_US Version: 18.0.0.53), Time taken '2' sec

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Successfully downloaded (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | All Updates downloaded successfully ...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Starting UpdaterCore InstallUpdates...

02/19/18 10:15:53:615 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Installing (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:53:616 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>ACR</SapCode>

        <CodexVersion>10.2</CodexVersion>

        <Platform>osx10-64</Platform>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64</EsdDirectory>

        <Dependencies></Dependencies>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <skipConflictingProcessChecks>false</skipConflictingProcessChecks>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:53:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'

02/19/18 10:15:53:617 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Populating install data from Application JSON

02/19/18 10:15:53:714 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Previous codex version '9.12.1' found installed on machine.  Updating to requested codex version '10.2'

02/19/18 10:15:53:795 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Sanitizing data for product-'Camera Raw CC'

02/19/18 10:15:53:795 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1

02/19/18 10:15:53:796 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42975 | Error occured in install product workflow with error code 188 error message

02/19/18 10:15:54:469 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to deploy HD media (ACR, 10.2), library returned error (188)...

02/19/18 10:15:54:469 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <RequestInfo></RequestInfo>

</DriverInfo>

02/19/18 10:15:54:469 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Library returned error (129), failed to cancel the running operation ...

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/ACR_10.2.0.66_osx10-64) ...

02/19/18 10:15:54:946 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Failed to install (ACR/10.2.0.66/osx10-64) ...

02/19/18 10:15:54:946 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Installing (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:54:947 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SapCode>PHSP</SapCode>

        <CodexVersion>18.1.3</CodexVersion>

        <Platform>osx10-64</Platform>

        <EsdDirectory>/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64</EsdDirectory>

        <Dependencies></Dependencies>

    </ProductInfo>

    <RequestInfo>

        <InstallLanguage>en_US</InstallLanguage>

        <skipConflictingProcessChecks>false</skipConflictingProcessChecks>

    </RequestInfo>

</DriverInfo>

02/19/18 10:15:54:948 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimInstallProduct with status '0'

02/19/18 10:15:54:948 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Populating install data from Application JSON

02/19/18 10:15:54:950 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Previous codex version '18.1.1' found installed on machine.  Updating to requested codex version '18.1.3'

02/19/18 10:15:54:986 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Sanitizing data for product-'Photoshop CC (2017)'

02/19/18 10:15:54:986 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Sanity check for installation failed, Current version of HD Client 4.1.1.202 does not support this build with minimum supported version 4.3.0.1

02/19/18 10:15:54:986 | [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42977 | Error occured in install product workflow with error code 188 error message

02/19/18 10:15:55:633 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to deploy HD media (PHSP, 18.1.3), library returned error (188)...

02/19/18 10:15:55:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimControlProgress for request type '2' with driverXML <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <RequestInfo></RequestInfo>

</DriverInfo>

02/19/18 10:15:55:633 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimControlProgress with status '0'

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Library returned error (129), failed to cancel the running operation ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to install HD update at path (/private/var/root/Library/Application Support/Adobe/RemoteUpdateManager_Downloads/PHSP_18.1.3.26_osx10-64) ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | *** Failed to install (PHSP/18.1.3.26/osx10-64) ...

02/19/18 10:15:56:333 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Some Updates failed to install ...

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Following Updates failed to Install :

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | (ACR/9.6/10.2/osx10-64)

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | (PHSP/18.0/18.1.3/osx10-64)

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | **************************************************

02/19/18 10:15:56:334 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Failed to unload the AcrobatUpdateHelper library cleanly.

02/19/18 10:15:56:334 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Inside hdpimTerminateSession

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 42785 | Exiting hdpimTerminateSession, successfully closed session '0'

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | Ending the RemoteUpdateManager Return Code (2)

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 | ##################################################

02/19/18 10:15:56:335 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 42785 |

This is running RUM 2.0.0.15. I tried updating to 2.2.0.2, and that fails worse (only seeing Acrobat as an available update). Think I saw somewhere 2.2.0.2 only works with 2018 installed, which, we aren't rolling out until Summer.

Anyone seen this, have a fix, etc? It's preventing Nikon D850's from working (as Camera RAW isn't updating).

Thanks!

Community Beginner
Correct answer by staze | Community Beginner

CCP for whatever reason installs RUM requiring a chmod, so added an after-install casper/jamfpro task to do that.

Seems to resolve the issue. Even seeing updates for some other pieces that didn't show up with previous RUM.

Thanks!

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Community Beginner ,
Feb 19, 2018

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btw, all the apps were packaged up with CCP, and installed during "imaging" with JamfPro/Casper.

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New Here ,
Feb 19, 2018

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Logs attached suggest that latest version of RUM & Core Components are required on machine for installation of latest version of Photoshop and camera raw. To solve this, please create a new RUM enabled package using latest Creative Cloud Packager and deploy this package on effected machine.

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Community Beginner ,
Feb 20, 2018

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Created a "blank" CCP package with just the creative cloud tools (unchecked to install CC app). Deployed that to machine.

Required running chmod a+x /usr/local/bin/RemoteUpdateManager (for some reason), but after that. updates work, and RUM has been updated to 2.2.0.2.

Going to deploy that to machines after I figure out why RemoteUpdateManager is getting installed with bad permissions.

Thanks!

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Adobe Employee ,
Feb 19, 2018

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Hi staze ,https://helpx.adobe.com/creative-cloud/kb/rum-update.html

You may want to install CR manually as if now if this is an issue with one machine -

Camera Raw plug-in installer

As far as the error is concerned, we need some more logs, please run Log Collector tool and share the file with us via drop box or google drive.  Log Collector Tool

~Rohit

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Community Beginner ,
Feb 20, 2018

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CCP for whatever reason installs RUM requiring a chmod, so added an after-install casper/jamfpro task to do that.

Seems to resolve the issue. Even seeing updates for some other pieces that didn't show up with previous RUM.

Thanks!

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