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RUM unable to download / validate updates

YSJinfrastructure
New Here ,
Nov 27, 2017 Nov 27, 2017

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I've tried two internal update servers and Adobe's own update server.  Within the DLM log I see this:

11/27/17 14:20:08:327 | [INFO] |  |  |  |  |  |  | 6912 | Logging the HTTP Header for Byte-Range query :

11/27/17 14:20:08:327 | [INFO] |  |  |  |  |  |  | 6912 | Header contents:

HTTP/1.1 206 Partial Content

Connection: Keep-Alive

Date: Mon, 27 Nov 2017 14:20:08 GMT

Keep-Alive: timeout=5, max=97

Content-Length: 2

Content-Type: application/zip

Content-Range: bytes 790863532-790863533/790863534

Last-Modified: Fri, 24 Nov 2017 19:07:49 GMT

Accept-Ranges: bytes

ETag: "2f239eae-55ebf44c3d25f"

Server: Apache/2.4.29 (Win64)

11/27/17 14:20:13:286 | [ERROR] |  |  |  |  |  |  | 10364 | download job: failed to validate the segment (2)

11/27/17 14:20:13:286 | [ERROR] |  |  |  |  |  |  | 10364 | the download job (2) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:317 | [ERROR] |  |  |  |  |  |  | 26948 | download job: failed to validate the segment (1)

11/27/17 14:20:13:317 | [ERROR] |  |  |  |  |  |  | 26948 | the download job (1) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:317 | [ERROR] |  |  |  |  |  |  | 16864 | download job: failed to validate the segment (0)

11/27/17 14:20:13:317 | [ERROR] |  |  |  |  |  |  | 16864 | the download job (0) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:348 | [ERROR] |  |  |  |  |  |  | 13836 | download job: failed to validate the segment (3)

11/27/17 14:20:13:348 | [ERROR] |  |  |  |  |  |  | 13836 | the download job (3) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:426 | [ERROR] |  |  |  |  |  |  | 14036 | download job: failed to validate the segment (4)

11/27/17 14:20:13:426 | [ERROR] |  |  |  |  |  |  | 14036 | the download job (4) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:567 | [ERROR] |  |  |  |  |  |  | 6224 | download job: failed to validate the segment (11)

11/27/17 14:20:13:567 | [ERROR] |  |  |  |  |  |  | 6224 | the download job (11) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:567 | [ERROR] |  |  |  |  |  |  | 20652 | download job: failed to validate the segment (6)

11/27/17 14:20:13:567 | [ERROR] |  |  |  |  |  |  | 20652 | the download job (6) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 17736 | download job: failed to validate the segment (9)

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 17736 | the download job (9) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 15216 | download job: failed to validate the segment (8)

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 15216 | the download job (8) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 25456 | download job: failed to validate the segment (10)

11/27/17 14:20:13:568 | [ERROR] |  |  |  |  |  |  | 25456 | the download job (10) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:582 | [ERROR] |  |  |  |  |  |  | 19820 | download job: failed to validate the segment (7)

11/27/17 14:20:13:582 | [ERROR] |  |  |  |  |  |  | 19820 | the download job (7) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:583 | [ERROR] |  |  |  |  |  |  | 14180 | download job: failed to validate the segment (16)

11/27/17 14:20:13:583 | [ERROR] |  |  |  |  |  |  | 14180 | the download job (16) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:583 | [ERROR] |  |  |  |  |  |  | 22984 | download job: failed to validate the segment (17)

11/27/17 14:20:13:583 | [ERROR] |  |  |  |  |  |  | 22984 | the download job (17) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:584 | [ERROR] |  |  |  |  |  |  | 9604 | download job: failed to validate the segment (12)

11/27/17 14:20:13:584 | [ERROR] |  |  |  |  |  |  | 9604 | the download job (12) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:584 | [ERROR] |  |  |  |  |  |  | 8500 | download job: failed to validate the segment (14)

11/27/17 14:20:13:584 | [ERROR] |  |  |  |  |  |  | 8500 | the download job (14) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:598 | [ERROR] |  |  |  |  |  |  | 27368 | download job: failed to validate the segment (5)

11/27/17 14:20:13:598 | [ERROR] |  |  |  |  |  |  | 27368 | the download job (5) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:599 | [ERROR] |  |  |  |  |  |  | 22836 | download job: failed to validate the segment (18)

11/27/17 14:20:13:599 | [ERROR] |  |  |  |  |  |  | 22836 | the download job (18) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:614 | [ERROR] |  |  |  |  |  |  | 18280 | download job: failed to validate the segment (19)

11/27/17 14:20:13:614 | [ERROR] |  |  |  |  |  |  | 18280 | the download job (19) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:614 | [ERROR] |  |  |  |  |  |  | 10320 | download job: failed to validate the segment (15)

11/27/17 14:20:13:614 | [ERROR] |  |  |  |  |  |  | 10320 | the download job (15) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:645 | [ERROR] |  |  |  |  |  |  | 17544 | download job: failed to validate the segment (13)

11/27/17 14:20:13:645 | [ERROR] |  |  |  |  |  |  | 17544 | the download job (13) failed to execute. The job state is STOPPED_STATE

11/27/17 14:20:13:769 | [INFO] |  |  |  |  |  |  | 18224 | some intermittent error. Retrying now. Error code is 417 and error type is -60

You can see that the files are being downloaded and my guess is that they are failing the checksum.

The only thing I can find via Google is this thread.  I have disabled the firwall and even uninstalled the AV but still no joy.  Anyone seen this before?

This is the RUM output:

C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager>RemoteUpdateManager.exe

RemoteUpdateManager version is : 2.0.0.18

Starting the RemoteUpdateManager...

**************************************************

No new updates are available for Acrobat/Reader

**************************************************

Following Updates are applicable on the system :

                (ACR/10.0.0.92/win32)

                (AEFT/14.2.2.2/win64)

                (AME/11.1.4.1/win64)

                (AUDT/10.1.2.1/win64)

                (CORG/1.1.4/win32)

                (MUSE/2017.1.0.821/win64)

                (PHSP/18.1.2.18/win64)

                (PPRO/11.1.4.1/win64)

                (PRLD/6.1.3.3/win64)

**************************************************

Following Updates are to be downloaded :

                (ACR/10.0.0.92/win32)

                (AEFT/14.2.2.2/win64)

                (AME/11.1.4.1/win64)

                (AUDT/10.1.2.1/win64)

                (CORG/1.1.4/win32)

                (MUSE/2017.1.0.821/win64)

                (PHSP/18.1.2.18/win64)

                (PPRO/11.1.4.1/win64)

                (PRLD/6.1.3.3/win64)

**************************************************

*** Downloading (ACR/10.0.0.92/win32) ...

*** Failed to download (ACR/10.0.0.92/win32) ...

*** Downloading (AEFT/14.2.2.2/win64) ...

*** Failed to download (AEFT/14.2.2.2/win64) ...

*** Downloading (AME/11.1.4.1/win64) ...

*** Failed to download (AME/11.1.4.1/win64) ...

*** Downloading (AUDT/10.1.2.1/win64) ...

*** Failed to download (AUDT/10.1.2.1/win64) ...

*** Downloading (CORG/1.1.4/win32) ...

*** Failed to download (CORG/1.1.4/win32) ...

*** Downloading (MUSE/2017.1.0.821/win64) ...

*** Failed to download (MUSE/2017.1.0.821/win64) ...

*** Downloading (PHSP/18.1.2.18/win64) ...

*** Failed to download (PHSP/18.1.2.18/win64) ...

*** Downloading (PPRO/11.1.4.1/win64) ...

*** Failed to download (PPRO/11.1.4.1/win64) ...

*** Downloading (PRLD/6.1.3.3/win64) ...

*** Failed to download (PRLD/6.1.3.3/win64) ...

Some Updates failed to download ...

**************************************************

No new Updates to be installed ...

**************************************************

Following Updates failed to Download :

                (ACR/9.6/10.0/win32)

                (AEFT/14.0.0/14.2.2/win64)

                (AME/11.0.0/11.1.4/win64)

                (AUDT/10.0.0/10.1.2/win64)

                (CORG/1.0/1.1/win32)

                (MUSE/2017.0.0/2017.1.0/win64)

                (PHSP/18.0/18.1.2/win64)

                (PPRO/11.0.0/11.1.4/win64)

                (PRLD/6.0.0/6.1.3/win64)

**************************************************

RemoteUpdateManager exiting with Return Code (2)

C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager>

Cheers,

Graham

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correct answers 1 Correct answer

rpandita Adobe Employee
Adobe Employee , Dec 04, 2017 Dec 04, 2017

Hello YSJinfrastructure ,

Error code 2 means

One or more updates could not be installed. For example, only two out of three updates might have been installed successfully.

Consider a case where updates are to be installed for Photoshop, Illustrator, and Dreamweaver. However, Photoshop is running on the client machine and so the updates were installed only for Illustrator and Dreamweaver. In this scenario, error 2 will be returned.

Testing to be performed

Remove the overrides file from the native lo

...

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rpandita Adobe Employee
Adobe Employee ,
Dec 04, 2017 Dec 04, 2017

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Hello YSJinfrastructure ,

Error code 2 means

One or more updates could not be installed. For example, only two out of three updates might have been installed successfully.

Consider a case where updates are to be installed for Photoshop, Illustrator, and Dreamweaver. However, Photoshop is running on the client machine and so the updates were installed only for Illustrator and Dreamweaver. In this scenario, error 2 will be returned.

Testing to be performed

Remove the overrides file from the native location and then check if you can download updates, it will clarify if the issue is within the network or the AUSST server which has been set up.

~Rohit

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