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Save 24% on all the apps Promo

New Here ,
Jul 22, 2020

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Seeing as though it's ridiculous to actually speak to a representative about this, I'll put it up on here with the hopes someone may be able to help.

 

I currently have a full subscription to all Creative Cloud Products paying $76.99/mo.

 

I've just been emailed saying its not 24% off, so how do I change to this plan??? Or do I now need to cancel my current plan and purchase this one (which seems ridiculous)?

 

Brendan

Hi there, 

 

As rightly mentioned by Test_Screen_Name the promo offers are for new subscribers, however, the best option would be to contact our support team on chat to get more details, to start a chat click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html

 

Let us know if you have any more queries.

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How to, Licensing, Manage account, Services and storage

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Save 24% on all the apps Promo

New Here ,
Jul 22, 2020

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Seeing as though it's ridiculous to actually speak to a representative about this, I'll put it up on here with the hopes someone may be able to help.

 

I currently have a full subscription to all Creative Cloud Products paying $76.99/mo.

 

I've just been emailed saying its not 24% off, so how do I change to this plan??? Or do I now need to cancel my current plan and purchase this one (which seems ridiculous)?

 

Brendan

Hi there, 

 

As rightly mentioned by Test_Screen_Name the promo offers are for new subscribers, however, the best option would be to contact our support team on chat to get more details, to start a chat click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html

 

Let us know if you have any more queries.

Topics

How to, Licensing, Manage account, Services and storage

Views

22

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 23, 2020

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Promos are typically for new users. You are not a new user, so it doesn't apply to you. You could cancel your plan and register again, and hope Adobe don't pick this up and refuse you the offer, but be sure you are aware of the cancellation fee.

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Adobe Employee ,
Jul 23, 2020

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Hi there, 

 

As rightly mentioned by Test_Screen_Name the promo offers are for new subscribers, however, the best option would be to contact our support team on chat to get more details, to start a chat click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html

 

Let us know if you have any more queries.

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