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SCCM 3rd Party Catalog SCUP Metadata only

New Here ,
Mar 16, 2020

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Hello,

We have been using SCCM to update our Adobe products via SCUP for years.  For the past two months however we are only seeing the metadata only entries listed. 

We have checked the community and found many people have solved this problem by unblocking the certificates.  We have already done this with no success fixing our issue. 

We see the certificates with cabs and msp are valid when they are downloaded.

We have removed the catalogs and readded them and with the same result. 

When we look at the SMS_ISVUPDATES_SYNCAGENT.log we see the system syncing and listing updates but we also see

SyncUpdateCatalog: **** Warning: Catalog is old format, no content certificates are included and updates will not be deployable until certificates are trusted. ****

We have reblocked and unblocked the certifcates in the Administration > Certificates to attempt to fix with no success. 

https://community.adobe.com/t5/enterprise-teams/sccm-3rd-party-catalogs-for-sccm-1810/m-p/10337826?p...

https://community.adobe.com/t5/enterprise-teams/is-there-a-quot-third-party-updates-quot-catalog-lis...

https://community.adobe.com/t5/flash-player/flash-player-update-catalog-expired-certificate-can-t-us...

 

We have run out of ideas of how to fix this issue. 

 

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Admin console, Deploy and package apps, Troubleshooting

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SCCM 3rd Party Catalog SCUP Metadata only

New Here ,
Mar 16, 2020

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Hello,

We have been using SCCM to update our Adobe products via SCUP for years.  For the past two months however we are only seeing the metadata only entries listed. 

We have checked the community and found many people have solved this problem by unblocking the certificates.  We have already done this with no success fixing our issue. 

We see the certificates with cabs and msp are valid when they are downloaded.

We have removed the catalogs and readded them and with the same result. 

When we look at the SMS_ISVUPDATES_SYNCAGENT.log we see the system syncing and listing updates but we also see

SyncUpdateCatalog: **** Warning: Catalog is old format, no content certificates are included and updates will not be deployable until certificates are trusted. ****

We have reblocked and unblocked the certifcates in the Administration > Certificates to attempt to fix with no success. 

https://community.adobe.com/t5/enterprise-teams/sccm-3rd-party-catalogs-for-sccm-1810/m-p/10337826?p...

https://community.adobe.com/t5/enterprise-teams/is-there-a-quot-third-party-updates-quot-catalog-lis...

https://community.adobe.com/t5/flash-player/flash-player-update-catalog-expired-certificate-can-t-us...

 

We have run out of ideas of how to fix this issue. 

 

Topics

Admin console, Deploy and package apps, Troubleshooting

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1.9K

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New Here ,
Apr 10, 2020

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We have gotten back from Microsoft regarding this issue.

After they reviewed that catalogs that are currently avaiable.

Can we please get Adobe to review the catalogs currently being offered to determine how to bring them up to date for SCCM?

 

We are seeing this warning because the reader is a V1 catalog

So SCCM extract the catalog and check if there are multiple folders in there, Which Reader does not - So it shows that warning, 

If there is only a single file then it is the V1 catalog and V2 catalogs have either 1 or 2 sub-directories with additional metadata.

Suggestion: Contact the catalog provider to update the catalog.

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Adobe Employee ,
Apr 13, 2020

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I am raising this internally with the relevant team, and will provide feedback in this thread.

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Adobe Employee ,
Apr 15, 2020

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The links have been updated to use HTTPS on https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/sccm.html#available-catalogs

For the remaining issues, I am passing details to our engineering team to address them.

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New Here ,
Apr 15, 2020

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Thank you,

Please let us know when the catalogs have been updated.

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New Here ,
Apr 27, 2020

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Hello,

We have received notification that the ticket regarding this issue has been closed.

  • Case Title: SCCM 3rd Party Catalog SCUP Metadata only
  • Close Case Reason: Resolution Confirmed
  • Close Case Comments: Closing support case having requested the update from engineering.

From checking the CAB links we can still see the old style catalogs being distributed. The issue still remains.  The case should remain open until the solution has been deployed and verified.

Please provide update on status.

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Adobe Employee ,
Apr 27, 2020

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Hello,

we do not normally keep support cases open when an issue has been passed to engineering. The issue remains open with our Acrobat engineering team, who will let me know once the issue is resolved, so I can pass on details to you.

I have asked for an update internally, and will let you know as soon as I have more information.
Our bug reference for this issue is ADC-4300823.

Dominic

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New Here ,
Jun 09, 2020

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Hi, we have the same issue, how do I locate ADC-4300823 so I can track when adobe updates are going to be working again? Thankyou.

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