Setting up Creative Cloud for a new user

New Here ,
Apr 23, 2021 Apr 23, 2021

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We have a new staff member who took over the computer used by the person she replaced. That system has Creative Cloud installed. I have removed the old user from the Admin Console and invited the new user. Unfortunately, during this time, the new user created a free personal account using her work email. Now we are having trouble getting her logged in with her work email. 

Should I uninstall everything and start from scratch?

Do I wait for the free trial period to end?

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Acrobat, Admin console, Licensing, Manage account

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LEGEND ,
Apr 23, 2021 Apr 23, 2021

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Try this. Get the user to sign out. Then start to sign in but STOP without typing the password and check the screen. Some people report that the password screen gives a choice of enterprise or personal login, if an Adobe ID is entered where both types exist. 

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