Sign In Prompt

[al53074953]

Hello-

I am attempting to deploy Acrobat Pro DC in an Enterprise. We use a combination of SMS and VDI Images for deployment.

I have created a custom package using the Adobe Customization Wizard and embedded our Serial # and made it available offline.

However, on first launch I'm getting a prompt for user sign in.

Is there any way to remove that prompt? Our users do not and should not have to sign in to use the product.

Thanks!

[Bani Verma]

Moving to Enterprise Deployment (Acrobat and Reader)​

[Steve Cordero · Accepted solution]

Imaged deployments have specific steps that need to be taken to make sure the licensing is applied correctly.  The ETK documents this very clearly.  Look at the very last line in the documentation excerpt below.

Common Deployment Options and Methods — Enterprise Administration Guide

Imaged OS deploymentshttp://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html?highlight=provision#imag...

If you image a machine with Acrobat, you must first generate a prov.xml file on an online machine and then create a permanent offline exception that is not machine specific. To do so:

1. Generate prov.xml on any machine connected to the internet:

adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID of product> [--regsuppress=ss] [--eulasuppress] [--locales=list of locales in xx_XX format or ALL>] [--provfilepath=<Absolute path to prov.xml>] 

style="color:rgb(0, 0, 0);font-family:Tahoma, Verdana, Arial, sans-serif;font-size:12px"

• Acrobat need not be installed to run this command.

• The machine on which this command is run must be online.

• It is highly recommended to suppress registration.

2. Install Acrobat on the master image.
3. Launch Acrobat once and close.
4. On the master image, copy the prov.xml file created at step 1.
5. Create a permanent activation exception for Acrobat:

adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] --stream 

5. The master image is now ready to be imaged.

Note

Granting an offline exception to activation using the Customization Wizard for an imaged OS deployment method is not supported.