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Sign In Required prompt for DC Classic Std/Pro

New Here ,
Aug 28, 2018

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We have some users that have recently started receiving a "Sign In Required" for DC Classic Std/Pro.  Adobe had been working fine for these users for months prior.  We push out the Adobe install as well as the updates via SCCM.  The installer was created years ago and still works to this day.  The only part of the package that changes periodically (whenever Adobe releases an update) is the updated .msp file to deploy the most recently Adobe Acrobat update.  But the base AcroPro.msi and AcroPro.mst files have remained the same.  I've looked at the .msi file via the Adobe Customization Wizard DC and it has the correct serial key, and offline exception, all Online Services and Features are disabled, but again, nothing has changed and it has been working for years.

I've searched the forums and tried the following, none of which have worked.

1.  Repairing Adobe Acrobat Classic

2.  Reinstalling Adobe Acrobat Classic

3.  Running the following from elevated command prompt: adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=SerialKey --regsuppress=ss

     a.  This returns code 0, which is good, but the Sign In Required prompt returned for the user the following day.

Is there anything else we can try?

Thanks,

Ben

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Acrobat

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Sign In Required prompt for DC Classic Std/Pro

New Here ,
Aug 28, 2018

Copy link to clipboard

Copied

We have some users that have recently started receiving a "Sign In Required" for DC Classic Std/Pro.  Adobe had been working fine for these users for months prior.  We push out the Adobe install as well as the updates via SCCM.  The installer was created years ago and still works to this day.  The only part of the package that changes periodically (whenever Adobe releases an update) is the updated .msp file to deploy the most recently Adobe Acrobat update.  But the base AcroPro.msi and AcroPro.mst files have remained the same.  I've looked at the .msi file via the Adobe Customization Wizard DC and it has the correct serial key, and offline exception, all Online Services and Features are disabled, but again, nothing has changed and it has been working for years.

I've searched the forums and tried the following, none of which have worked.

1.  Repairing Adobe Acrobat Classic

2.  Reinstalling Adobe Acrobat Classic

3.  Running the following from elevated command prompt: adobe_prtk --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=SerialKey --regsuppress=ss

     a.  This returns code 0, which is good, but the Sign In Required prompt returned for the user the following day.

Is there anything else we can try?

Thanks,

Ben

TOPICS
Acrobat

Views

142

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 28, 2018 0

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