• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Since the Update to CC17 two Apps run on test version

New Here ,
Nov 06, 2016 Nov 06, 2016

Copy link to clipboard

Copied

We have a machine license for 100 devices. (Education Team license). Since the update to cc17, all programs run, except for Illustrator and Audition. New registration and removal of the license and new distribution brings nothing. Solution? And the packager is no longer present in the administration console.

Anyone a viable idea?

Nachricht geändert durch Berufsschule 2 Augsburg

Views

249

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Nov 07, 2016 Nov 07, 2016

Problem solved by the Adobe Hotline. With the ccp Launcher we create a new License Package and removed and create new licenses. Now it works.

Thanks.

Votes

Translate

Translate
Community Expert ,
Nov 06, 2016 Nov 06, 2016

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2016 Nov 07, 2016

Copy link to clipboard

Copied

Are your users signing in or are you using Device Licenses?

If signing in please try the following:

  1. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Creative Cloud Packager should now be available from your portal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2016 Nov 07, 2016

Copy link to clipboard

Copied

LATEST

Problem solved by the Adobe Hotline. With the ccp Launcher we create a new License Package and removed and create new licenses. Now it works.

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines