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slow scroll in Terminal Server/Remote Desktop Session Host

New Here ,
Jan 14, 2016

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I'm having an issue with multiple users complaining about slow scrolling speeds when scrolling through a document in Internet Explorer.  We are using the add-in for IE so it opens within a frame of the browser.  We are using IE 11 and this has occurred on Adobe 10 and 11.  We now have Adobe Acrobat 11 on all our servers.

I have done the following items:

Re-install

Updates

Version Upgrade

This isn't an issue on local workstations.

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Acrobat

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slow scroll in Terminal Server/Remote Desktop Session Host

New Here ,
Jan 14, 2016

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I'm having an issue with multiple users complaining about slow scrolling speeds when scrolling through a document in Internet Explorer.  We are using the add-in for IE so it opens within a frame of the browser.  We are using IE 11 and this has occurred on Adobe 10 and 11.  We now have Adobe Acrobat 11 on all our servers.

I have done the following items:

Re-install

Updates

Version Upgrade

This isn't an issue on local workstations.

Topics

Acrobat

Views

871

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 14, 2016

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Please try these Citrix tuning ideas: Citrix Deployments — Enterprise Administration Guide

Ben

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New Here ,
Jan 22, 2016

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This didn't help the situation.  Scrolling in PDF documents in the adobe program itself is fine but in a website that uses the adobe IE add-in it is painfully slow.  Any other thoughts?

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Adobe Employee ,
Jan 25, 2016

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I don't have other ideas. It could be specific to your environment.

You're using a supported version of IE?

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