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Student Having Trouble Getting Creative Cloud

New Here ,
Apr 05, 2020

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Hi everyone,

I have a student who is logging in with his school account and his screen only shows 3 apps available for download. He needs Photoshop and it's not letting him get it for free. He's getting a Try or Buy option. Anyone else have this problem?Screen Shot 2020-04-05 at 6.55.33 PM.png

Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

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COVID EDU Access

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Student Having Trouble Getting Creative Cloud

New Here ,
Apr 05, 2020

Copy link to clipboard

Copied

Hi everyone,

I have a student who is logging in with his school account and his screen only shows 3 apps available for download. He needs Photoshop and it's not letting him get it for free. He's getting a Try or Buy option. Anyone else have this problem?Screen Shot 2020-04-05 at 6.55.33 PM.png

Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

TOPICS
COVID EDU Access

Views

265

Likes

Translate

Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 05, 2020 0
Adobe Employee ,
Apr 06, 2020

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Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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