Highlighted

Student Having Trouble Getting Creative Cloud

New Here ,
Apr 05, 2020

Copy link to clipboard

Copied

Hi everyone,

I have a student who is logging in with his school account and his screen only shows 3 apps available for download. He needs Photoshop and it's not letting him get it for free. He's getting a Try or Buy option. Anyone else have this problem?Screen Shot 2020-04-05 at 6.55.33 PM.png

Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

Topics

COVID EDU Access

Views

259

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Student Having Trouble Getting Creative Cloud

New Here ,
Apr 05, 2020

Copy link to clipboard

Copied

Hi everyone,

I have a student who is logging in with his school account and his screen only shows 3 apps available for download. He needs Photoshop and it's not letting him get it for free. He's getting a Try or Buy option. Anyone else have this problem?Screen Shot 2020-04-05 at 6.55.33 PM.png

Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

Topics

COVID EDU Access

Views

260

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 06, 2020

Copy link to clipboard

Copied

Hi there,

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means they can download the apps and sign in with their school ids and they won't get any trial prompt there.

Let us know if your students are seeing trial messages even after launching the CC apps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...