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student plan doesn't include the main apps anymore

New Here ,
Sep 07, 2020

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Hi folks,

As you can see below my plan has stopped including the main apps for my college Adobe plan. The fee was taken out of my acc this month yet now if I want to use the apps its asking me to buy them... 

Has this happened to anybody else or and idea what I have to do?

ThanksScreen Shot 2020-09-07 at 20.40.37.png

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Deploy and package apps, Enterprise, Licensing

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student plan doesn't include the main apps anymore

New Here ,
Sep 07, 2020

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Hi folks,

As you can see below my plan has stopped including the main apps for my college Adobe plan. The fee was taken out of my acc this month yet now if I want to use the apps its asking me to buy them... 

Has this happened to anybody else or and idea what I have to do?

ThanksScreen Shot 2020-09-07 at 20.40.37.png

Topics

Deploy and package apps, Enterprise, Licensing

Views

52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 08, 2020

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Most Valuable Participant ,
Sep 08, 2020

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I can tell you that what you see is the apps available with a free plan or no subscription at all. Contact your college if the plan is through them.

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Adobe Employee ,
Sep 10, 2020

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Hi Patrick, 

 

I have reviewed your Adobe ID (email) you have utilized to post here and found a Creative Cloud enterprise license assigned to it via your school.

As you have mentioned you are paying for a subscription, there are chances that you may have purchased a personal Creative Cloud individual subscription on some other email ID. 

If you have any other Adobe ID (email) apart from the one used here, please share that with me in a personal message and I'll check the details for you. (How to send 'Personal Message' to someone in the community)

 

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