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Telling the difference between Standard and Pro

New Here ,
Apr 07, 2016

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Hello,

    I have to hand it to Adobe - I've never come across and application that sells 2 separate versions, with a cost difference of over $100, that they intentionally made it nearly impossible to distinguish between one another.

We use SCCM, and from what I can tell, Adobe Acrobat DC Pro & Standard both have the same GUID, version number, and display name.  How in the world are we supposed to accurately track our licenses?  We use ServiceNow's Software Asset Management module, integrated with SCCM, to manage software licenses.  It can't tell a difference, and even I as a human, and a 10 year IT Pro, can't either.

Can someone please tell me how I am to accurately manage my Acrobat DC software licenses?

Thank you

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Telling the difference between Standard and Pro

New Here ,
Apr 07, 2016

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Hello,

    I have to hand it to Adobe - I've never come across and application that sells 2 separate versions, with a cost difference of over $100, that they intentionally made it nearly impossible to distinguish between one another.

We use SCCM, and from what I can tell, Adobe Acrobat DC Pro & Standard both have the same GUID, version number, and display name.  How in the world are we supposed to accurately track our licenses?  We use ServiceNow's Software Asset Management module, integrated with SCCM, to manage software licenses.  It can't tell a difference, and even I as a human, and a 10 year IT Pro, can't either.

Can someone please tell me how I am to accurately manage my Acrobat DC software licenses?

Thank you

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Acrobat

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Adobe Employee ,
Apr 07, 2016

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Please refer to the admin guide: Identifying Existing Installs — Enterprise Administration Guide.

Apologies for the difficulty, the reason for the identical GUI has to do with the complexities of a single installer (which makes other tasks and deployment easier).

HTH,

Ben

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New Here ,
Apr 08, 2016

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Thanks for the link.  It *might* help, but we will see.  It looks like a task that we would have to use SCCM to identify, and then somehow find a way to get ServiceNow to translate that data.

If you guys like getting paid properly for your software, I'd highly suggest you find a way to make it easier and more manageable.  Every application I've ever come across that has a Standard and a Professional version makes it pretty easy to distinguish - usually in the display name of the application.  The trouble that this causes far outweighs any benefit of deployment being "easier".

Thank you

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New Here ,
Sep 02, 2016

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I needed to add my two cents on this conversation.

To brogers_1 and his engineer: As an Asset Management professional, this method completely undermines the purpose of all asset management tools and counters on the market today. All of them, I repeat ALL OF THEM, function either on the Add/Remove line or the ProductName field. You've basically made it mandatory for all software license management groups to build some type of custom process for Just your Acrobat product. And if that isn't enough, you now tell us that the obvious answer (ProductName) is the worst option.

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Community Beginner ,
Jun 12, 2017

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As a software and packaging engineer working with SCCM and distribution, follow-up of application installs etc, I agree 100% with ajones722015. I suspect I know who ajones is even!

We struggled with the new regime of Adobe's because whenever someone orders an uninstallation of either application with a subsequent order to install the other version (Pro/Std) of the same application, uninstall will apply to the new version as well because the detection method is the same.

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New Here ,
Aug 09, 2018

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answer brings it to the point.

As IT-Service Manager with responsibility for license management i have been annoyed for a long time, the software manufacturers can not agree on a standard for decades. With Acrobat DC Adobe is now completely undermining the practice. As the previous speaker wrote: Each ITAM / License Management Tool evaluates the configuration / software items to recognize the installations and licenses.

Please train your software packagers, instead of recommending workarounds for your customers, which are accompanied by unnecessary and immense effort!

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New Here ,
May 12, 2016

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Using the Adobe Customization Wizard DC, I was able to modify a property using the Direct Editor feature to alter the DisplayName in registry. When installed, the product appears with a specific name instead of the generic name. Now I can track my installation types.

Generate a transform file for the installation package and select the Direct Editor feature. Navigate to the Property table and change the BrandName value to the version that matches your installation type.

e.g.:

BrandName = Adobe Acrobat Pro DC

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Adobe Employee ,
May 12, 2016

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An engineer says this: "Looking at Acrobat DC msi file, BrandName property gets reset early in the sequence by the custom action SetBrandName, which essentially sets BrandName to the same value as ProductName. Not sure how this customer gets the result described. Did he actually changed ProductName property? Removed\Disabled custom action?"

Is there anything else you did? It would be good to verify this works without causing issues before a wider audience picks it up as a possibility.

Ben

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New Here ,
May 13, 2016

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Correction to my previous statement, it was ProductName property not BrandName that altered the DisplayName in registry. I originally set BrandName and ProductName properties to the same value but after further testing it was the ProductName change alone that worked.

Capture.PNG

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Adobe Employee ,
May 31, 2016

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Here is more information: Since DC has a common installer for Standard & Pro, entitlement is no longer an install time property but rather a run time property.

This means you may run into future licensing and functionality issues if you modify these properties. You might consider alternatives such as setting the org name to "my org--pro" or something like that.

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New Here ,
Oct 04, 2017

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Where do you find the "org name" attribute?  I'm not seeing it in the Direct Editor?

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New Here ,
Sep 08, 2017

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The key refinement between the two is their product applications. The Office Standard has Outlook, Powerpoint, Excel and Word as it were. ... The Office Professional contains Access, Excel, Powerpoint, Publisher, Word and Outlook with Business Contact Manager While Office Standard contains Word, Excel, Powerpoint and Outlook

Thank you

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Community Beginner ,
Oct 26, 2017

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How is that relevant at all. Spam.

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New Here ,
May 03, 2018

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Has Adobe figured out a simpler way to retrieve the information we need to determine if a user has Acrobat DC Professional or Standard installed?  As both products appear as "Adobe Acrobat DC" in Add/Remove Programs, our Asset Management team is having a tough time trying to determine who should be licensed for each version.  I understand that using one installer for both makes "other tasks and deployments easier", however, Adobe should have an easier way to pull this information, other than looking for a serial number in the SWID file.  Please advise.

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Adobe Employee ,
May 03, 2018

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I wish I could relay new advice here, but nothing has changed from the posts above. Use the documented method.

I'll bubble this up the food chain again; however, this won't be the first bubble about this issue.

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Most Valuable Participant ,
May 04, 2018

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I wonder if this is new information, and whether it helps: Software tagging in Adobe products

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Most Valuable Participant ,
May 04, 2018

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And this: Identifying Existing Installs — Enterprise Administration Guide  There is no need to look at serial numbers as mentioned in post 12, just look at the LEID.

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Adobe Employee ,
May 04, 2018

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Yes, that link to the Admin Guide was posted earlier in this thread. That will always be the place to go for this information. If another ID method becomes supported, it will be posted there.

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New Here ,
Jul 03, 2018

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As someone who is using SCCM reports to review our installations for licensing compliance, what field(s) would I need to include to determine the LEID??  I have read the article mentioned above, but it is not obvious to me where the LEID is found.

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