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The Bootstrapper Process return code is (21).Stopping the installation process.

New Here ,
Oct 16, 2017

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This is a new install on one of 90 lab computers with identical images and preps for install. All 89 of the other computers successfully installed.

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:07:700 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Successfully fetched the optionXML content from MSI database ...

10/16/17 15:18:07:717 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

10/16/17 15:18:07:720 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The install language for Acrobat (APRO17.0) from the fallback map (en_US)

10/16/17 15:18:07:721 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Bootstrapper launch location is :: C:\Win7\Build\ASU\Set-up.dat

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:08:807 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The Bootstrapper Process return code is (21).Stopping the installation process.

Thank you in advance for any help with this. I have already looked at all the forums and KB's.

Ron

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The Bootstrapper Process return code is (21).Stopping the installation process.

New Here ,
Oct 16, 2017

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This is a new install on one of 90 lab computers with identical images and preps for install. All 89 of the other computers successfully installed.

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:07:700 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Successfully fetched the optionXML content from MSI database ...

10/16/17 15:18:07:717 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

10/16/17 15:18:07:720 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The install language for Acrobat (APRO17.0) from the fallback map (en_US)

10/16/17 15:18:07:721 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Bootstrapper launch location is :: C:\Win7\Build\ASU\Set-up.dat

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.59

10/16/17 15:18:08:807 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 4

10/16/17 15:18:08:807 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The Bootstrapper Process return code is (21).Stopping the installation process.

Thank you in advance for any help with this. I have already looked at all the forums and KB's.

Ron

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Adobe Community Professional ,
Oct 16, 2017

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Adobe Employee ,
Oct 16, 2017

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Hi Ron,

Can you make sure you have used the latest version of Packager -

https://ccmdls.adobe.com/AdobeProducts/KCCP/1/win32/CCPLauncher.exe

https://ccmdls.adobe.com/AdobeProducts/KCCP/1/osx10/CCPLauncher.dmg

Can you also share the logs using Log Collector Tool

~Rohit

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