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The Team Admin Portal does not show up

Community Beginner ,
Sep 20, 2016

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When I log in to the Team admin Portal, only the upper most line appears (the one with my account name, the menu symbol and the search symbol). Then the spinning boxes stay forever and nothing else happens. I followed the procedures for testing the connections and try to open the test links:

Is this a common Problem or specific toour Team or my Account?

I need to re assign licenses and create packages.

Best Regards, Gerhard

Can you try with another browser? Or open an anonymous browsing session and try logging in there?

If this resolves the issue then delete the cookies and cache in your browser.

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The Team Admin Portal does not show up

Community Beginner ,
Sep 20, 2016

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When I log in to the Team admin Portal, only the upper most line appears (the one with my account name, the menu symbol and the search symbol). Then the spinning boxes stay forever and nothing else happens. I followed the procedures for testing the connections and try to open the test links:

Is this a common Problem or specific toour Team or my Account?

I need to re assign licenses and create packages.

Best Regards, Gerhard

Can you try with another browser? Or open an anonymous browsing session and try logging in there?

If this resolves the issue then delete the cookies and cache in your browser.

Views

121

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 20, 2016 0
Adobe Employee ,
Sep 20, 2016

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Can you try with another browser? Or open an anonymous browsing session and try logging in there?

If this resolves the issue then delete the cookies and cache in your browser.

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Sep 20, 2016 0
Community Beginner ,
Sep 20, 2016

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Thank you, I tried it before with FF and Chrome, which I never used for accessing this portal, did not work out. Now I completely wiped all of the IE cache and other local files and it worked.

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Sep 20, 2016 1