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there is no disk error

New Here ,
Nov 26, 2016

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I just installed Adobe Acrobat DC after a fresh installation of Windows 10 Professional 64bit.

Upon re-booting I get the following error:

There is no disk in the drive. Please insert a disk into the drive \Device\HarddiskVolume14

I click continue and then get the same error for Volumes 11, 12 and 13 also

I checked Disk Manager and I do not have those volumes

My though is that they are the volumes for USB and/or card readers.

I know how to suppress the error in the registry but that does not take care of the problem.

Thank you in advance.

Sal

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there is no disk error

New Here ,
Nov 26, 2016

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I just installed Adobe Acrobat DC after a fresh installation of Windows 10 Professional 64bit.

Upon re-booting I get the following error:

There is no disk in the drive. Please insert a disk into the drive \Device\HarddiskVolume14

I click continue and then get the same error for Volumes 11, 12 and 13 also

I checked Disk Manager and I do not have those volumes

My though is that they are the volumes for USB and/or card readers.

I know how to suppress the error in the registry but that does not take care of the problem.

Thank you in advance.

Sal

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Nov 26, 2016 0
Adobe Community Professional ,
Nov 26, 2016

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do you have a subscription or purchased acrobat dc?

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Nov 26, 2016 0
New Here ,
Nov 26, 2016

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I have a site license.

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Nov 26, 2016 0
Adobe Community Professional ,
Nov 26, 2016

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is that an education or enterprise license?

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Nov 26, 2016 0
New Here ,
Nov 26, 2016

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It is likely an enterprise license.

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Nov 26, 2016 0
Adobe Community Professional ,
Nov 26, 2016

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Nov 26, 2016 0
New Here ,
Nov 26, 2016

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Capture.JPG

This is the error that comes on after boot. There is also Vol 11,12,and 14 with the error.

Thank you.

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Nov 26, 2016 0
Adobe Employee ,
Nov 28, 2016

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Nov 28, 2016 0
New Here ,
Nov 28, 2016

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I had seen the reference you made prior to submitting my question. I saw others also. The registry entry changes the error tolerance and masks the issue or suppresses it. I was trying to find out the cause.

This is brand new system and I had the error and cold not find the course. I re-installed Windows 10 from scratch and individually added back software. As soon as I installed Adobe Acrobat Pro DC, the errors occurred. I looked at the Disk Management console and there are no Drives 11-14 present for me to address.

Thank you for your note.

Sal

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Nov 28, 2016 0
Adobe Employee ,
Nov 29, 2016

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Microsoft note a very similar issue if the default C drive is changed to a removable drive.

https://support.microsoft.com/en-ie/kb/330137

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Nov 29, 2016 0
letti001 LATEST
New Here ,
Nov 29, 2016

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I came across that Microsoft answer but it did not help. The disks that are reading as the errors upon boot do not show in disk manager

I should mention now however, that I have not seen the error upon multiple re-boots. I am not sure if there was an update in Windows or Adobe that remedied the problem.

I will keep testing

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Nov 29, 2016 0