there is no disk error

[letti001]

I just installed Adobe Acrobat DC after a fresh installation of Windows 10 Professional 64bit.

Upon re-booting I get the following error:

There is no disk in the drive. Please insert a disk into the drive \Device\HarddiskVolume14

I click continue and then get the same error for Volumes 11, 12 and 13 also

I checked Disk Manager and I do not have those volumes

My though is that they are the volumes for USB and/or card readers.

I know how to suppress the error in the registry but that does not take care of the problem.

Thank you in advance.

Sal

[kglad]

do you have a subscription or purchased acrobat dc?

[letti001]

I have a site license.

[kglad]

is that an education or enterprise license?

[letti001]

It is likely an enterprise license.

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Deployment for Creative Cloud for Team, Enterprise, & CS]

[letti001]

This is the error that comes on after boot. There is also Vol 11,12,and 14 with the error.

Thank you.

[alisterblack]

Have a look at There is no disk in the drive. Please insert a disk into drive D:.

[letti001]

I had seen the reference you made prior to submitting my question. I saw others also. The registry entry changes the error tolerance and masks the issue or suppresses it. I was trying to find out the cause.

This is brand new system and I had the error and cold not find the course. I re-installed Windows 10 from scratch and individually added back software. As soon as I installed Adobe Acrobat Pro DC, the errors occurred. I looked at the Disk Management console and there are no Drives 11-14 present for me to address.

Thank you for your note.

Sal

[alisterblack]

Microsoft note a very similar issue if the default C drive is changed to a removable drive.

https://support.microsoft.com/en-ie/kb/330137

[letti001]

I came across that Microsoft answer but it did not help. The disks that are reading as the errors upon boot do not show in disk manager

I should mention now however, that I have not seen the error upon multiple re-boots. I am not sure if there was an update in Windows or Adobe that remedied the problem.

I will keep testing