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Trouble creating device packages

New Here ,
Nov 20, 2018

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Hello everyone, I'm new to this forum but here is my question.

I am charged with deploying our 400 (100, 100, and 200) device licenses of Creative Cloud1.JPG

I log into the Creative Cloud Packager using the bottom option (Creative Cloud desktop apps for Education)

but when faced at the license settings I have two options:

Serial Number License

Named License

All three of my licenses are for 100 or 200 devices . I dont have options to add named users since it not that type of license.

I didnt recieve a serial number for each of my licenses but I not sure how to proceed. I found a single older key in LWS for creative cloud but not for my current licenses.

Hi,

You need to log in to the top option - 'Creative Cloud for Education'

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Trouble creating device packages

New Here ,
Nov 20, 2018

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Hello everyone, I'm new to this forum but here is my question.

I am charged with deploying our 400 (100, 100, and 200) device licenses of Creative Cloud1.JPG

I log into the Creative Cloud Packager using the bottom option (Creative Cloud desktop apps for Education)

but when faced at the license settings I have two options:

Serial Number License

Named License

All three of my licenses are for 100 or 200 devices . I dont have options to add named users since it not that type of license.

I didnt recieve a serial number for each of my licenses but I not sure how to proceed. I found a single older key in LWS for creative cloud but not for my current licenses.

Hi,

You need to log in to the top option - 'Creative Cloud for Education'

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145

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Nov 20, 2018 0
New Here ,
Nov 20, 2018

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2.JPG

3.JPG

4.JPG

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Nov 20, 2018 0
Engaged ,
Nov 20, 2018

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Serial based installations will only work for CC2018 (and earlier). For CC2019 it is Named User only.

So if you don't have a valid serial that can be used I'd reach out to your reseller. They should be able to help. Possibly reaching out to Adobe Support might help too.

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Nov 20, 2018 0
New Here ,
Nov 21, 2018

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Thanks for the suggestion. I am reaching out to them today. Ill update the post once I have a response!

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Nov 21, 2018 0
Adobe Employee ,
Nov 21, 2018

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Hi,

You need to log in to the top option - 'Creative Cloud for Education'

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Nov 21, 2018 0
Adobe Employee ,
Nov 20, 2018

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Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS​ community, experts here will be able to assist you better.

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Nov 20, 2018 0