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Trying To Cancel Subscription

New Here ,
May 07, 2020 May 07, 2020

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Anyone from Adobe listening????

 

I'm trying to cancel my subscription and am told to contact Customer Care to make that happen. The Customer Care center, however, is shut down and I am instructed to come here to the Community, which is where I am. Now what???

 

Anyone from Adobe able to respond to this inquiry?

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Manage account , Teams

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correct answers 1 Correct answer

May 07, 2020 May 07, 2020

Hi 87carrera911,

 

We apologize here for the inconvenience caused while trying to Cancel your Teams Plan.

 

We would like to inform you that Cancellation of Teams is not possible Online through your Adobe account page.

 

For Cancellation of Team plan, please contact our Support Team and they will help in Cancellation of Team licenses.

 

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html

...

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May 07, 2020 May 07, 2020

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Hi 87carrera911,

 

We apologize here for the inconvenience caused while trying to Cancel your Teams Plan.

 

We would like to inform you that Cancellation of Teams is not possible Online through your Adobe account page.

 

For Cancellation of Team plan, please contact our Support Team and they will help in Cancellation of Team licenses.

 

You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html

 

You may refer to the Section "Cancel a teams plan" in the following help article published extenally : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

I hope that helps.

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New Here ,
Jan 16, 2022 Jan 16, 2022

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isn't this increadibly agressive and customer unfriendly marketing.

 

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New Here ,
Jan 18, 2022 Jan 18, 2022

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I agree. I'm not using adobe teams again. Individual account is the way to go.

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New Here ,
Jan 27, 2022 Jan 27, 2022

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I've been trying to cancel a Team plan all morning. The chat person left after a long time. I called the phone number and the Support Team person said they need to transfer me. Then I am on hold for the Team person. Then Adobe hangs up on me. I called back and started all over again. Before being transferred, I asked for the Teams phone number. They do not have a separate number. Of course, Adobe hangs up on me. AGAIN. How many times must I do this???

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New Here ,
Jan 25, 2022 Jan 25, 2022

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We had Creative cloud and requested that we cancel this and just have 2 illustrator licences and agreed all of this on the chat. They still charhe us for the creative cloud all apps at £59 and the illuystartor use rlicense as well and this has been 5 months and adobe never repspond.....

 

 

SOMEONE HELP ME!!!

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Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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Having the same problem. Apparently, Adobe thought it was a good idea to just remove the "manage plans" button. This way it is impossible to cancel the subscription, so maybe the only way is to contact my bank and just stop payments to Adobe instead. 

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Community Beginner ,
Jun 27, 2022 Jun 27, 2022

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Hi there, i'm trying to cancel my pro subscription (at least for my next renewal) did you manage to succeed ?

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Community Beginner ,
Jun 28, 2022 Jun 28, 2022

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No, It was not possible to cancel that subscription without a hefty fee. Seems like just terrible customer service. 

 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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FYI: The fee is what you agreed upon contractually. It has nothing to do with Customer Service.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 17, 2022 Oct 17, 2022

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I am having the same problem as everyone else... it's impossible to cancel my subscription even though I am inside the 'renewal window'. Crazy. And in the "Correct answer" below I don't see any chat icon on the page that is linked... am I going mad? This isn't bad customer service this is criminal! 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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What type of subscription do you have? Individual or Teams/Enterprise (some students get their subscription via their university, technically those are Enterprise subscriptions and get cancelled by the university!)?

 

For Individual licenses:

Go to https://account.adobe.com/plans click "Manage plan" for the plan you want to cancel. If that does not work, contact Adobe support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

For Teams/Enterprise: You need to be an administrator. During the renewal window, set all products to 0. You may also contact Adobe support via the admin console: https://adminconsole.adobe.com/support. If you acquired your plan via a reseller, contact the reseller.

 

Update this, if you have additional questions.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Thanks for your response. I have a Team account and I am the admin. I have enabled pop-ups and tried in different browers but I still don't see the chat function on the page you linked. I'll try calling the helpline again tomorrow. 

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Community Expert ,
Oct 18, 2022 Oct 18, 2022

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LATEST

Teams and Enterprise: https://adminconsole.adobe.com/support

 

Abambo_0-1666096476017.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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