Unable to access ims-na1.adobelogin.comwebsite during atempt to install Adobe Acrobat DC

[Guest]

Hello,

while attempting to activate licence for Adobe Acrobat we were stoped by error saying that website ims-na1.adobelogin.com could not be resolved.

After investigating the issue we found, that the problem is related to resolving given domain name trough our company DNS server.

It seems that Windows 2012 R2 DNS server refuse to resolve given name when "Enable DNSSEC validation for remote responses" option is enabled altough the given DNS record does not have any DNSSEC values.

Are there any sugestions how to workaround around this issue?

From what I have read on forum about posibilities, I can state that:

- use of another dns server is not an option because we use Active directory domain

- other dns servers are blocked on company perimeter firewall

[kglad]

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]