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Unable to access ims-na1.adobelogin.comwebsite during atempt to install Adobe Acrobat DC

New Here ,
May 15, 2017

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Hello,

while attempting to activate licence for Adobe Acrobat we were stoped by error saying that website ims-na1.adobelogin.com could not be resolved.

After investigating the issue we found, that the problem is related to resolving given domain name trough our company DNS server.

It seems that Windows 2012 R2 DNS server refuse to resolve given name when "Enable DNSSEC validation for remote responses" option is enabled altough the given DNS record does not have any DNSSEC values.

Are there any sugestions how to workaround around this issue?

From what I have read on forum about posibilities, I can state that:

- use of another dns server is not an option because we use Active directory domain

- other dns servers are blocked on company perimeter firewall

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Unable to access ims-na1.adobelogin.comwebsite during atempt to install Adobe Acrobat DC

New Here ,
May 15, 2017

Copy link to clipboard

Copied

Hello,

while attempting to activate licence for Adobe Acrobat we were stoped by error saying that website ims-na1.adobelogin.com could not be resolved.

After investigating the issue we found, that the problem is related to resolving given domain name trough our company DNS server.

It seems that Windows 2012 R2 DNS server refuse to resolve given name when "Enable DNSSEC validation for remote responses" option is enabled altough the given DNS record does not have any DNSSEC values.

Are there any sugestions how to workaround around this issue?

From what I have read on forum about posibilities, I can state that:

- use of another dns server is not an option because we use Active directory domain

- other dns servers are blocked on company perimeter firewall

Topics

Acrobat

Views

2.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
May 15, 2017

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