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Unable to add Sharepoint site

New Here ,
May 17, 2019

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When using Acrobat Reader DC on any machine in my organisation (all Win10) I cannot add a Sharepoint site (office365).

I can add a Onedrive site fine but when I enter the url and connect I get no prompt for credentials or anything just ignores the Continue button when pressed.

This happens for any permutation of Sharepoint URL and for any user in my organisation.

Any thoughts beyond the troubleshooting guide which I've been through??

Have you also tried steps shared here: https://helpx.adobe.com/acrobat/kb/sharepoint-office365-integration-issues.html, if then please give it a try.

As your machine is in a controlled environment I would also recommend checking the prerequisites from this ETK article: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html.

 

Mostly this issue happens when the network restrictions are not letting Acrobat to ping the SharePoint nodes,
Kindly check if all the required network ports are accessible:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

Let us know if this helps. 

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Unable to add Sharepoint site

New Here ,
May 17, 2019

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When using Acrobat Reader DC on any machine in my organisation (all Win10) I cannot add a Sharepoint site (office365).

I can add a Onedrive site fine but when I enter the url and connect I get no prompt for credentials or anything just ignores the Continue button when pressed.

This happens for any permutation of Sharepoint URL and for any user in my organisation.

Any thoughts beyond the troubleshooting guide which I've been through??

Have you also tried steps shared here: https://helpx.adobe.com/acrobat/kb/sharepoint-office365-integration-issues.html, if then please give it a try.

As your machine is in a controlled environment I would also recommend checking the prerequisites from this ETK article: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html.

 

Mostly this issue happens when the network restrictions are not letting Acrobat to ping the SharePoint nodes,
Kindly check if all the required network ports are accessible:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

Let us know if this helps. 

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Community Beginner ,
Jun 16, 2020

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I'm having the same issue. I have two SharePoint Online tenants, and I'm logged into ODFB with both tenants in Acrobat DC successfully. 

 

I can easily add document libraries for one tenant; when I do the same for the other tenant, add the URL to the "Add Microsoft SharePoint Account" dialog box, and click continue, the box disappears briefly and then reappears. No matter how many times I click "continue" nothing different happens: I receive no errors, Acrobat does not enumerate the document share, nothing.

 

As an organization we do not work with files on our client machines, so for us this is core functionality. We need a solution or a different product immediately.

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Adobe Employee ,
Jun 23, 2020

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Hi there, 

 

'The latest Acrobat DC and Acrobat Reader lets you open and save files to online file management services, such as Dropbox, Microsoft SharePointOneDriveBox, and Google Drive' see: https://helpx.adobe.com/acrobat/using/online-accounts.html

The process of Configuring Office 365 SharePoint OneDrive is shared here: https://helpx.adobe.com/document-cloud/help/office365-configuring-sharepoint-onedrive.html

 

Let us know if this helps.

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Community Beginner ,
Jun 23, 2020

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Hi Bani!

 

This is exactly what I tried and it does not work. I am trying to bring SharePoint Online document libraries into my Acrobat Pro DC desktop client.

 

Here are the instructions you sent:

AltCPA_Tim_0-1592952260437.png

 

When I enter all of the information it does nothing. No error, just ... nothing. The box disappears momentarily and reappears with all of the same information entered.

 

I spent about 8 solid hours of my time with Adobe support and was passed around to 10 different agents. This is still not resolved. During this time I removed Acrobat and reinstalled it three times. At one point I had to boot my computer into Safe Mode to ensure that I removed all of the .dll files. 

 

I have another SharePoint tenant that I can easily add SharePoint Online document libraries from, and that works well.

 

Although Acrobat doesn't work with this SharePoint tenant, and no one can seem to help me resolve this, Nitro Pro 12 does work (flawlessly). We'll be transitioning to that product.

 

Thanks for the time and attention to this. I appreciate it.

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Adobe Employee ,
Jun 24, 2020

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Have you also tried steps shared here: https://helpx.adobe.com/acrobat/kb/sharepoint-office365-integration-issues.html, if then please give it a try.

As your machine is in a controlled environment I would also recommend checking the prerequisites from this ETK article: https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html.

 

Mostly this issue happens when the network restrictions are not letting Acrobat to ping the SharePoint nodes,
Kindly check if all the required network ports are accessible:  https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

Let us know if this helps. 

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New Here ,
Jul 17, 2020

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Can you be more specific what link or what you did to fix this. We are have the exact same issue and have read all three guides but can't find what's needed to fix it.

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