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Unable to download Creative Cloud apps

New Here ,
Oct 09, 2017

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I have a user at my company who is trying to download CC apps. We have assigned her a license and she has access in our SSO but whenever she goes to download an app it says "Can't reach Adobe servers. Check network connectivity." She has a working internet connection and the firewall is not an issue. We also tried resetting her host file. Nothing worked. Can someone please assist with this issue.

Is it possible for the user to test connecting outside of your company network? If this works for them it might point to issues with the firewall or proxy.

The following document gives a list of endpoints to whitelist. https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

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Unable to download Creative Cloud apps

New Here ,
Oct 09, 2017

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I have a user at my company who is trying to download CC apps. We have assigned her a license and she has access in our SSO but whenever she goes to download an app it says "Can't reach Adobe servers. Check network connectivity." She has a working internet connection and the firewall is not an issue. We also tried resetting her host file. Nothing worked. Can someone please assist with this issue.

Is it possible for the user to test connecting outside of your company network? If this works for them it might point to issues with the firewall or proxy.

The following document gives a list of endpoints to whitelist. https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

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Adobe Community Professional ,
Oct 09, 2017

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confirm she can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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Adobe Employee ,
Oct 10, 2017

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Is it possible for the user to test connecting outside of your company network? If this works for them it might point to issues with the firewall or proxy.

The following document gives a list of endpoints to whitelist. https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

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