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Unable to get access to all apps in Creative cloud subscription

New Here ,
Dec 03, 2019

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Hi, 

 

My organization has given access to Adobe creative cloud all apps subscription to me. I downloaded creative cloud app and when I login I see I have access to only few apps. The Vendor says no problem from there end and I checked with IT team they say its licencing issue. Did any one has come across same issue ever? What do I do now?

Hi Nikhil, 

I am subscribed to Adobe Creative Cloud All app access. Yes, mine is a federated ID. I work for Diageo. But I can see only a few Apps. Rest all are coming as Trials. I am attaching a screenshot for your reference. In the screenshot, you can see Photoshop is in Trail mode. It is asking me to Buy it. Since I am subscribed to Creative Cloud all apps. I should not have a problem with it. 

2nd screenshot shows most of the apps are showing as trial mode.

Screenshot 2020-01-02 at 2.55.44 PM.pngScreenshot 2020-01-02 at 2.57.13 PM.png

Can you please look into the issue. 

 

Regards,

Sandeep

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Unable to get access to all apps in Creative cloud subscription

New Here ,
Dec 03, 2019

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Hi, 

 

My organization has given access to Adobe creative cloud all apps subscription to me. I downloaded creative cloud app and when I login I see I have access to only few apps. The Vendor says no problem from there end and I checked with IT team they say its licencing issue. Did any one has come across same issue ever? What do I do now?

Hi Nikhil, 

I am subscribed to Adobe Creative Cloud All app access. Yes, mine is a federated ID. I work for Diageo. But I can see only a few Apps. Rest all are coming as Trials. I am attaching a screenshot for your reference. In the screenshot, you can see Photoshop is in Trail mode. It is asking me to Buy it. Since I am subscribed to Creative Cloud all apps. I should not have a problem with it. 

2nd screenshot shows most of the apps are showing as trial mode.

Screenshot 2020-01-02 at 2.55.44 PM.pngScreenshot 2020-01-02 at 2.57.13 PM.png

Can you please look into the issue. 

 

Regards,

Sandeep

Topics

Creative Cloud

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222

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Adobe Employee ,
Dec 03, 2019

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Hello Sandeep,
Are you using Federated or Adobe ID to login to the Creative cloud? I checked and you have Illustrator plan under your Federated ID. Could you please go to https://account.adobe.com/?lang=en and check if you can see the correct plan.

You can also try logging in as Adobe ID and check if that helps. I can see that you also have a subscription associated with your Adobe ID aswell.

Thanks,
Nikhil Gupta

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New Here ,
Jan 02, 2020

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Hi Nikhil, 

I am subscribed to Adobe Creative Cloud All app access. Yes, mine is a federated ID. I work for Diageo. But I can see only a few Apps. Rest all are coming as Trials. I am attaching a screenshot for your reference. In the screenshot, you can see Photoshop is in Trail mode. It is asking me to Buy it. Since I am subscribed to Creative Cloud all apps. I should not have a problem with it. 

2nd screenshot shows most of the apps are showing as trial mode.

Screenshot 2020-01-02 at 2.55.44 PM.pngScreenshot 2020-01-02 at 2.57.13 PM.png

Can you please look into the issue. 

 

Regards,

Sandeep

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