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Unable to install Adobe CC

New Here ,
Oct 02, 2019

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I'm unable to install Adobe CC on Microsoft Windows 10 Enterprise 10.0.17763.
I get stuck on "Check your browser" step. The browser openes and says I'm logged in and that I should close it.
The "Check your browser" is still there. Also nothing happens when I click "Sign in here" as a last resort.

Support was unable to help. Concidering to cancel my plan since I can't install the application I'm paying for.

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Unable to install Adobe CC

New Here ,
Oct 02, 2019

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I'm unable to install Adobe CC on Microsoft Windows 10 Enterprise 10.0.17763.
I get stuck on "Check your browser" step. The browser openes and says I'm logged in and that I should close it.
The "Check your browser" is still there. Also nothing happens when I click "Sign in here" as a last resort.

Support was unable to help. Concidering to cancel my plan since I can't install the application I'm paying for.

Topics

Troubleshooting

Views

365

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 02, 2019

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It's been a while since I installed the Creative Cloud Desktop App, i've done updates but not a complete install, and I don't remember a Browser step.

 

You are asking about the CC desktop app. Can you show us a screen shot of the part you are stuck on. Please use the Insert Photos icon in the tool bar to include the screen shot.

 

2019-09-22 08_55_54-Issues with developer module - Adobe Support Community.png

 

 

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Adobe Community Professional ,
Oct 02, 2019

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Does your computer user profile have full administrative level permissions to install software?

If not, you should contact your IT Admin for help.

 

Troubleshoot Creative Cloud download and install issues

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Oct 04, 2019

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I've got this exact same problem. Please let me know if you find a solution.

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New Here ,
Dec 20, 2019

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I have this exact problem.

- Windows 10 1903
- I've attempted an install on two separate devices, a desktop & a laptop with the same result.
- I've attempted an install with (4) separate browsers (FireFox, Chrome, Edge, & IE) set as the default. All the most recent versions and fully updated as of December 2019.
- I've attempted the install on two separate networks (the corporate network and my home connection via Comcast) with the same results.
I would dearly love a solution to this problem.

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Adobe Community Professional ,
Dec 20, 2019

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For Teams & Enterprise accounts, talk to your IT admin.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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