Unable to login / Organization deleted?

Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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Hi guys,

 

Last month I cancelled 1-year subcription of Adobe Photoshop that was coming to an end via support chat. Since then I cannot access Admin console where all the invoices were for my company. I was the only person managing the Adobe account. This is what I get when trying to access admin console:

 

"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."

 

When trying to reach support at https://helpx.adobe.com/support.html:

 

Please contact your administrator for help. A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.

 

Organization under my account has had this string of text added "Deleted-Org". Any idea what can I do? I never wanted to delete the organization account, if that's what happened. I need the invoices for reimbursements.

 

Thanks

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Admin console, Manage account

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LEGEND ,
Apr 07, 2021 Apr 07, 2021

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Contact Adobe Enterprise Support - not customer service - it looks as if a terrible mistake was made. If you contacted Customer Service to cancel a subscription under your enterprise account that may have triggered the mistake, as it is the enterprise administrator who manages sub-accounts; all they could cancel was the enterprise service.

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