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Unable to sign in to Enterprise account because of "technical difficulties"

Explorer ,
Mar 18, 2019

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Wondering if anyone else has had this problem recently or ever. First of all, the need now of having to sign in daily to my Enterprise account. But immediately, being dead in the water because I get the notice below when signing in. When I hit the "contact support" link, I get a blank screen.

Until I solve this problem, I'm dead in the water. Trying not to be snippy on this urgent Monday morning, but Adobe's strategy seems now to be, "We will give you a great subscription price through your institution, if you'll put up with constant frustration."

Ok, didn't say that. Off to a meeting. Hoping someone might have an idea of how to deal.

Screen Shot 2019-03-18 at 10.18.32 AM.png

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Unable to sign in to Enterprise account because of "technical difficulties"

Explorer ,
Mar 18, 2019

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Wondering if anyone else has had this problem recently or ever. First of all, the need now of having to sign in daily to my Enterprise account. But immediately, being dead in the water because I get the notice below when signing in. When I hit the "contact support" link, I get a blank screen.

Until I solve this problem, I'm dead in the water. Trying not to be snippy on this urgent Monday morning, but Adobe's strategy seems now to be, "We will give you a great subscription price through your institution, if you'll put up with constant frustration."

Ok, didn't say that. Off to a meeting. Hoping someone might have an idea of how to deal.

Screen Shot 2019-03-18 at 10.18.32 AM.png

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Advocate ,
Mar 18, 2019

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having the same issue at the moment with just a personal account as well

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Explorer ,
Mar 18, 2019

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And, marvelously, this, in order to get in touch . . .

Screen Shot 2019-03-18 at 10.56.29 AM.png

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Adobe Community Professional ,
Mar 18, 2019

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Explorer ,
Mar 18, 2019

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Nancy,

I don't know what that means, exactly, but when I came back from lunch, I was able to sign in.

So thank you.

Rob

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Advocate ,
Mar 18, 2019

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I ended up just uninstalling the CC app, and reinstalling it and everything works fine after.

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Explorer ,
Mar 19, 2019

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Was very much ​not​ wanting to do that, Daniel, though I'm happy to hear you have your tools back.

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