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Unable to Update Adobe Apps

New Here ,
Aug 02, 2020

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Recently I signed up for a year-long subscription to Adobe through my university. Beforehand, I had an account associated with my personal email and never had issues updating apps. Now that I am connected through a school email, Adobe is not allowing me to update apps because it requires a system administration password to continue. The dialog box says to "check for an OS prompt and follow the instructions" but no window shows up to enter a password after clicking Continue. How can I solve this issue without contacting my school's IT every time there is an app update?

 

Screen Shot 2020-08-02 at 11.53.57 PM.png

Hi there, 

As you have mentioned you are being asked to enter the Administrator username & password, your universities Created Cloud Admin will be able to help you with this, please contact them https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html.

 

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Unable to Update Adobe Apps

New Here ,
Aug 02, 2020

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Recently I signed up for a year-long subscription to Adobe through my university. Beforehand, I had an account associated with my personal email and never had issues updating apps. Now that I am connected through a school email, Adobe is not allowing me to update apps because it requires a system administration password to continue. The dialog box says to "check for an OS prompt and follow the instructions" but no window shows up to enter a password after clicking Continue. How can I solve this issue without contacting my school's IT every time there is an app update?

 

Screen Shot 2020-08-02 at 11.53.57 PM.png

Hi there, 

As you have mentioned you are being asked to enter the Administrator username & password, your universities Created Cloud Admin will be able to help you with this, please contact them https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html.

 

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Libraries

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51

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 03, 2020

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Hi there, 

As you have mentioned you are being asked to enter the Administrator username & password, your universities Created Cloud Admin will be able to help you with this, please contact them https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html.

 

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