Uninstall an expired Shared device license on a Mac easy steps to follow

New Here ,
Apr 22, 2021 Apr 22, 2021

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I need easy to follow steps on how to uninstall expired shared device licenses on iMacs. It is causing our single sign on licenses not to open. tehe SDL I get a need permission message when I try to launch the single sign on applications.  I have 36 iMacs in my classroom that my back to school students won't be able to use their single sign on apps. Until I resolve a conflict with expired SDL's. 

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Adobe Employee , Apr 22, 2021 Apr 22, 2021
Hello, Kindly share the screenshot of the error/prompt you are getting in launching the creative cloud apps. You will find the uninstaller if you have an old package or can use the creative cloud cleaner tool: https://helpx.adobe.com/in/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html The licensing toolkit will allow you to just de-activate the shared device license from the machine instead of removing the apps: https://helpx.adobe.com/enterprise/kb/sdl-toolkit.ug.html

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LEGEND ,
Apr 22, 2021 Apr 22, 2021

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I suggest you use your enterprise support contract.

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hello,

Kindly share the screenshot of the error/prompt you are getting in launching the creative cloud apps.

You will find the uninstaller if you have an old package or can use the creative cloud cleaner tool: https://helpx.adobe.com/in/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

The licensing toolkit will allow you to just de-activate the shared device license from the machine instead of removing the apps: https://helpx.adobe.com/enterprise/kb/sdl-toolkit.ug.html

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