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Updates missing from AUSST

New Here ,
Aug 31, 2016

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So I just setup an Adobe Update Server.  Everything is working fine with it.  I've distributed the overrides files to both my Windows and MAC users.  I've seen both systems update properly from the server.  I am using AUSST version 4.0.0.42

However today I had a user call in a ticket claiming they were out of date, they were missing features that Adobe said were now available.  Shame on me for not checking to verify the server was indeed up to date.

For some reason it seems like the Adobe Update Server tool only download updates from 2015 and previous.  The user in question was missing the updates to Illustrator.  The latest version downloaded was Illustrator 19.2.1.147.1 for both Mac and Windows.

I've done an incremental download and still nothing has changed.

How do I get the 20 and 20.1 version of Illustrator downloaded?  Not only that, but the rest of the updates as well (ex, last photoshop update = 16.1.2 on my server).

[Moved from the non-support, general, all-of-Adobe forums Lounge to a product-specific support forum (I guessed on the correct forum, report if it's wrong and tell us where to move it) - Mod]

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Updates missing from AUSST

New Here ,
Aug 31, 2016

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So I just setup an Adobe Update Server.  Everything is working fine with it.  I've distributed the overrides files to both my Windows and MAC users.  I've seen both systems update properly from the server.  I am using AUSST version 4.0.0.42

However today I had a user call in a ticket claiming they were out of date, they were missing features that Adobe said were now available.  Shame on me for not checking to verify the server was indeed up to date.

For some reason it seems like the Adobe Update Server tool only download updates from 2015 and previous.  The user in question was missing the updates to Illustrator.  The latest version downloaded was Illustrator 19.2.1.147.1 for both Mac and Windows.

I've done an incremental download and still nothing has changed.

How do I get the 20 and 20.1 version of Illustrator downloaded?  Not only that, but the rest of the updates as well (ex, last photoshop update = 16.1.2 on my server).

[Moved from the non-support, general, all-of-Adobe forums Lounge to a product-specific support forum (I guessed on the correct forum, report if it's wrong and tell us where to move it) - Mod]

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New Here ,
Jan 18, 2018

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I know this is an old post, but im sitting with the same problem. Checked the server after the initial download. Got 20 errors and it seems like there is non of the newest updates for the CC collection.

Screenshot from my AUSST server you can see the date for when the folders was created. No sign of either 2017 or 2018 updates

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Adobe Employee ,
Jan 22, 2018

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Hi,

What do you have under products/AdobeProducts.

The new apps which are compatible with AUSST can be found there.

Adobe Creative Cloud Packager apps deployed without their base version present

If you are using Creative Cloud Desktop App in conjunction with AUSST check to see if there is an option to install from there.

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New Here ,
Jan 22, 2018

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In my products/AdobeProducts there is the following folders:

Looking at the reference link you send and the content of the folders it matches with newest version fx ILST version 22.0.1.253.

So to understand this correctly the server is up-to-date? Because when I try to update with RUM on a workstation it says all seems to be up to date. Even though its version 2017 on that workstation.

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Adobe Employee ,
Jan 22, 2018

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According to the deployment options section of the AUSST documentation - Use the Adobe Update Server Setup Tool (AUSST)

RUM is not an option to deploy the new full applications that can be stored with AUSST. Creative Cloud Desktop App must be used.

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New Here ,
Jan 22, 2018

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So what do the companies do that do the device licensing option, been trying different approaches to this update problem. When I sign in with an adobe id, it only lets me try programs even though its already installed on the machine, no option to update installs. The Creative Cloud packager is configured to use our internal server and update through desktop app. If I leave the installation to itself updates are never installed. So how does the AUSST server update device licensed installs?

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Adobe Employee ,
Jan 22, 2018

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Device licensing will have a problem with this workflow as the Desktop App requires a named user sign in. When you sign in your Adobe ID has no entitlement so you get a trial version. The solution is to build a deployment package with Creative Cloud Packager for the full applications. The updates can still come via RUM.

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New Here ,
Jan 22, 2018

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Ahh okay so now I understand the workflow. If device licensing is in use I create a new package when a new version comes and then distribute it to the computers, then updates for that version will be taken from the AUSST server via RUM. But just to clarify the updates folder(AUSST server) should not have updates for newer versions of the CC suite like Photoshop CC 2018?

Do you know if there is a roadmap for making RUM able to upgrade to newest version of an installation?

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Adobe Employee ,
Jan 23, 2018

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Hi,

Correct, you will see those updates in the product folder under AdobeProducts.

Regarding the roadmap to change this behavior, I don't believe there are any plans to do so. Most organisations do not want to push new application updates via these kind of automatic updates because they want to control the versions of the applications that are deployed as changing the versions can impact their existing workflows.

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