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User cannot sign in on new laptop - working remotely

New Here ,
Dec 30, 2015

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I am both the Enterprise administrator and the designated user for Adobe Document Cloud eSign account - 1 year subscription started 1/Dec/2015.

I am working remotely on my laptop while on vacation in Italy - normally use my desktop working from home in London.

It seems I cannot install the Adobe app that I have downloaded using the Adobe Acrobat installer: acrobatproDC_EpotZJynSsSpcHQMP9UOVw0409.

Although I can login both as an Administrator and as a user (different Adobe IDs for two different email addresses) I am unable to see our dashboard, use Adobe Acrobate to add text to PDFs and I cannot send contracts for signing - I need urgent help please.

Thanks Suzi

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Acrobat

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User cannot sign in on new laptop - working remotely

New Here ,
Dec 30, 2015

Copy link to clipboard

Copied

I am both the Enterprise administrator and the designated user for Adobe Document Cloud eSign account - 1 year subscription started 1/Dec/2015.

I am working remotely on my laptop while on vacation in Italy - normally use my desktop working from home in London.

It seems I cannot install the Adobe app that I have downloaded using the Adobe Acrobat installer: acrobatproDC_EpotZJynSsSpcHQMP9UOVw0409.

Although I can login both as an Administrator and as a user (different Adobe IDs for two different email addresses) I am unable to see our dashboard, use Adobe Acrobate to add text to PDFs and I cannot send contracts for signing - I need urgent help please.

Thanks Suzi

Topics

Acrobat

Views

109

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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