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VIP Licencing in Terminalserver Enviroment

New Here ,
Jun 02, 2020

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Dear Community

We deploy Adobe Acrobat Pro in a Terminalserver Enviroment (2012R2) for 10 Users. As the Company has about 150 RDS Users, we have a total Number of 9 RDS Hosts. The User can not choose, which RDS Host he is connecting to. So here is my Problem: 
Whenever i login with my Adobe ID and already was logged in on 2 other RDS Hosts i get a message that says, i have to logout on another RDS Host to continue. I know it is beacaus of the limitaiton of 2 devices for the licence. But isn't there a solution for this problem? Users doesn't even know they have several Hosts as they are identical. Adobe credentials are saved in the users roaming profile. 

Is there anyone with a similar issue? I appreciate any help.

thanks, thre100

Hello thre100,

You have to sync the %appdata%\Adobe folder on all servers. Also, verify below reg keys

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" (REG_SZ)

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" (REG_SZ)

 

Kindly check this help document which might fix your issue: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/remotedesktopservices.html#named-user-licensing.

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Acrobat, How to, Licensing, Manage account, Teams

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VIP Licencing in Terminalserver Enviroment

New Here ,
Jun 02, 2020

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Dear Community

We deploy Adobe Acrobat Pro in a Terminalserver Enviroment (2012R2) for 10 Users. As the Company has about 150 RDS Users, we have a total Number of 9 RDS Hosts. The User can not choose, which RDS Host he is connecting to. So here is my Problem: 
Whenever i login with my Adobe ID and already was logged in on 2 other RDS Hosts i get a message that says, i have to logout on another RDS Host to continue. I know it is beacaus of the limitaiton of 2 devices for the licence. But isn't there a solution for this problem? Users doesn't even know they have several Hosts as they are identical. Adobe credentials are saved in the users roaming profile. 

Is there anyone with a similar issue? I appreciate any help.

thanks, thre100

Hello thre100,

You have to sync the %appdata%\Adobe folder on all servers. Also, verify below reg keys

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" (REG_SZ)

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" (REG_SZ)

 

Kindly check this help document which might fix your issue: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/remotedesktopservices.html#named-user-licensing.

Topics

Acrobat, How to, Licensing, Manage account, Teams

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768

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Adobe Employee ,
Jun 02, 2020

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Hello thre100,

You have to sync the %appdata%\Adobe folder on all servers. Also, verify below reg keys

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" (REG_SZ)

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" (REG_SZ)

 

Kindly check this help document which might fix your issue: https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/remotedesktopservices.html#na....

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thre100 LATEST
New Here ,
Jun 03, 2020

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Thank you for your Support. It works!! 

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