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We have Creative Cloud for enterprise Our Creative Cloud for enterprise customer cannot access the Typekit Portfolio plan fonts

Community Beginner ,
Oct 29, 2015

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We have Creative Cloud for enterprise.

Our Creative Cloud for enterprise customer (=end users) cannot access the Typekit Portfolio plan fonts, only the Free one.

Best regards,

Matti Mäkijärvi

matti.makijarvi@karjalainen.fi

Community Beginner
Correct answer by mattim | Community Beginner

We got it working by logging offf from user's CC and Typekit accounts, removing that user from dashboard, creating a new e-mail account for the user, inviting through that e-mail as a new user.

Now she has access to Typekit PF plan.

/matti

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We have Creative Cloud for enterprise Our Creative Cloud for enterprise customer cannot access the Typekit Portfolio plan fonts

Community Beginner ,
Oct 29, 2015

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We have Creative Cloud for enterprise.

Our Creative Cloud for enterprise customer (=end users) cannot access the Typekit Portfolio plan fonts, only the Free one.

Best regards,

Matti Mäkijärvi

matti.makijarvi@karjalainen.fi

Community Beginner
Correct answer by mattim | Community Beginner

We got it working by logging offf from user's CC and Typekit accounts, removing that user from dashboard, creating a new e-mail account for the user, inviting through that e-mail as a new user.

Now she has access to Typekit PF plan.

/matti

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Adobe Employee ,
Oct 29, 2015

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Did the users previously have Typekit accounts and can no longer see them? If so, then our typekit support can move the accounts over.

You also need to be using the named user login via the dashboard and have storage and services enabled.

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Community Beginner ,
Oct 29, 2015

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No, we just acquired CC for enterprise ETLA after CLP and I am not able to enable typekit service in administrative dashboard

matti

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Adobe Employee ,
Oct 29, 2015

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Hi Matti,

I have had a look at your dashboard settings and have sent you an email regarding this issue as I am aware that you also have a support case open.

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Community Beginner ,
Nov 02, 2015

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We got it working by logging offf from user's CC and Typekit accounts, removing that user from dashboard, creating a new e-mail account for the user, inviting through that e-mail as a new user.

Now she has access to Typekit PF plan.

/matti

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