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Worst support ever!!!

New Here ,
Aug 15, 2019

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Just finished a chat with your support. I tried to buy Adobe teams account with 2 licenses of Adobe pro DC.

Every time after I finished to buy the product, I get a cancellation massage to my Email.

the support just transfer me from one department to another, and don't give me a real solution.

I also contact with my bank, and my credit card is fine. also my email address.

attached the conversation here:

Hi,

My case number is: ADB8342658R2P8

You are now connected to Subin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

me: I still cant log in to my Admin console in Adobe Teams.

Subin

Hello, I'll be happy to assist you. I understand you are not able to log in to the team plan. May I know error you are getting?

me: I bought the product 5 times and after every time get a cancellation massage to my Email

your support offer me to change my E-mail address, but this is not possible for me

Subin

Please help me with the order number of the product?

me: My case number is: ADB8342658R2P8

you can find there all of the details

Subin

Okay, let me check the case.

In the last case the order number which is there is not valid. Please provide me the order number which you got via email when you purchased the plan.

me: Order #15276524010

Subin

This order number is not valid.

me: cause as I tell you, I got a cancel massage every time after I order the product that I want

Subin

May I know  the date when you purchased and got the email for the cancellation?

me: 7 Aug 6 days ago

Subin

Give me a moment while I find a solution for you. Thanks for your patience.

me: Thank you.

Subin

I will suggest you to please try to purchase the plan with the different card as it might be possible you have some trouble with the card.

me: I dont have a problem with my card and not with my Email. I talked with my Bank

they said that the card is ok and prbolem is in your side

Subin

Please refresh the page and try to purchase now and let me know if you gets the email again for the cancellation.

me: ok just a second

Subin

Sure take your time.

me: just finished the order Order #15288993010

still cant log in to the admin console

and more few minutes or 1-2 hours going to get a cancellation massage

Subin

Yes, the plan is placed and now the payment is processing so please wait till 1-2 hrs to get the payment settled.

me: but this is what happend for me in the last 5 times

whats going to be different now?

Subin

If the plan get cancel again you can contact again.

me:  but this is exactly what im doing right now after I get the cancellation

and the solution is to buy again and If it not work to contact with you again

Im feel like im inside a loop that I cant get out from that

Subin

I do understand your concern but we want to check the reason  it is get cancelled.

me: and what was the reason in the last times?

Subin

It might be because of the technical trouble the plan is not placing completely.

me: so can you wait with me till I get the cancellation massage? it might be more few minutes

and I really dont want to explain from scratch the problem again

Subin

Not a problem  I will be right here. Let me know if you get the email.

me: Thank you. I dont close the window

Subin

Did you got the email?

me: not yet I let you know when I recieve it

Subin

Okay,

me: yea I recieve it now

Order Cancellation Notice (Order #15288993010)

Subin

Let me check now.

me: Thanks

Subin

It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

and I just cant exit from this loop.

this is what the technical support told me:

I've checked and found that you had a team subscription with 1 InDesign and 1 Acrobat Pro DC licenses.

The team contract expired, as the payment had triggered and failed 5 times.

You need to now place a new order with the correct credit card, as the old team contract has already been deactivated.

an than he just transfer me to the sales team.

adobe need to shame that this is the support for the customers.

HELP ME PLEASE!!!

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Worst support ever!!!

New Here ,
Aug 15, 2019

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Just finished a chat with your support. I tried to buy Adobe teams account with 2 licenses of Adobe pro DC.

Every time after I finished to buy the product, I get a cancellation massage to my Email.

the support just transfer me from one department to another, and don't give me a real solution.

I also contact with my bank, and my credit card is fine. also my email address.

attached the conversation here:

Hi,

My case number is: ADB8342658R2P8

You are now connected to Subin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

me: I still cant log in to my Admin console in Adobe Teams.

Subin

Hello, I'll be happy to assist you. I understand you are not able to log in to the team plan. May I know error you are getting?

me: I bought the product 5 times and after every time get a cancellation massage to my Email

your support offer me to change my E-mail address, but this is not possible for me

Subin

Please help me with the order number of the product?

me: My case number is: ADB8342658R2P8

you can find there all of the details

Subin

Okay, let me check the case.

In the last case the order number which is there is not valid. Please provide me the order number which you got via email when you purchased the plan.

me: Order #15276524010

Subin

This order number is not valid.

me: cause as I tell you, I got a cancel massage every time after I order the product that I want

Subin

May I know  the date when you purchased and got the email for the cancellation?

me: 7 Aug 6 days ago

Subin

Give me a moment while I find a solution for you. Thanks for your patience.

me: Thank you.

Subin

I will suggest you to please try to purchase the plan with the different card as it might be possible you have some trouble with the card.

me: I dont have a problem with my card and not with my Email. I talked with my Bank

they said that the card is ok and prbolem is in your side

Subin

Please refresh the page and try to purchase now and let me know if you gets the email again for the cancellation.

me: ok just a second

Subin

Sure take your time.

me: just finished the order Order #15288993010

still cant log in to the admin console

and more few minutes or 1-2 hours going to get a cancellation massage

Subin

Yes, the plan is placed and now the payment is processing so please wait till 1-2 hrs to get the payment settled.

me: but this is what happend for me in the last 5 times

whats going to be different now?

Subin

If the plan get cancel again you can contact again.

me:  but this is exactly what im doing right now after I get the cancellation

and the solution is to buy again and If it not work to contact with you again

Im feel like im inside a loop that I cant get out from that

Subin

I do understand your concern but we want to check the reason  it is get cancelled.

me: and what was the reason in the last times?

Subin

It might be because of the technical trouble the plan is not placing completely.

me: so can you wait with me till I get the cancellation massage? it might be more few minutes

and I really dont want to explain from scratch the problem again

Subin

Not a problem  I will be right here. Let me know if you get the email.

me: Thank you. I dont close the window

Subin

Did you got the email?

me: not yet I let you know when I recieve it

Subin

Okay,

me: yea I recieve it now

Order Cancellation Notice (Order #15288993010)

Subin

Let me check now.

me: Thanks

Subin

It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

and I just cant exit from this loop.

this is what the technical support told me:

I've checked and found that you had a team subscription with 1 InDesign and 1 Acrobat Pro DC licenses.

The team contract expired, as the payment had triggered and failed 5 times.

You need to now place a new order with the correct credit card, as the old team contract has already been deactivated.

an than he just transfer me to the sales team.

adobe need to shame that this is the support for the customers.

HELP ME PLEASE!!!

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Adobe Employee ,
Aug 16, 2019

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Duplicate thread hence locking it. Please see Worst support ever!!!

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