Wrong email when installing - can't contact Adobe Support

New Here ,
May 11, 2021 May 11, 2021

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I mainly need help with contacting Adobe Support. When I first downloaded Adobe Creative Cloud through my school, I inputted the wrong email. I can't access the account to delete and every time I try to sign into my acctual school account in the Creative Cloud app, it tells me there is an error. I can't access Adobe Support in my account because tells me to contact my administrator. When I contact my school, it tells me to contact Adobe Support. 

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Employee , May 12, 2021 May 12, 2021
If you remember the incorrect email address and password you can update it yourself. See: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.htmlhttps://helpx.adobe.com/x-productkb/global/fix-error-adobe-id-email-change.html However, if you are unable to access your account (for example, if you don't remember your incorrect email address and password), as Bani said, the best way is to contact your Admins and ask them to remove your incorrect account. After that the Admin can e...

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there, 

 

I understand your concern, however, to get this issue resolved you need to contact your schools Creative Cloud Admin. To know how to reach your admin click here https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Hope this helps. 

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Adobe Employee ,
May 12, 2021 May 12, 2021

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If you remember the incorrect email address and password you can update it yourself.

See:

 

However, if you are unable to access your account (for example, if you don't remember your incorrect email address and password), as Bani said, the best way is to contact your Admins and ask them to remove your incorrect account. After that the Admin can either add your correct email address or you can repeat the original process again. I'm afraid Adobe Support may not be able to help here, because you won't be able to verify your account or prove that you own it, without access to the mailbox.

 

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