XD installation failed with "CustomAction CADeploy returned actual error code 1603"

[Ralfoyd]

Try to install "XDCC-9.1.12_nl_NL_WIN_64" getting the following error:

MSI (s) (D8:E8) [15:29:51:453]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])

MSI (s) (D8:E8) [15:29:51:453]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)

MSI (s) (D8:E8) [15:29:51:453]: Executing op: ActionStart(Name=CADeploy,,)

MSI (s) (D8:E8) [15:29:51:469]: Executing op: CustomActionSchedule(Action=CADeploy,ActionType=1025,Source=BinaryData,Target=runDeploymentManagerCA,CustomActionData=mode=install;sourceDir=C:\install\XDCC-9.1.12-def\Build\;installDir=;origDB=C:\install\XDCC-9.1.12-def\Build\XDCC-9.1.12-def.msi;installLang=)

MSI (s) (D8:2C) [15:29:51:469]: Invoking remote custom action. DLL: C:\windows\Installer\MSI1C78.tmp, Entrypoint: runDeploymentManagerCA

CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

After that a rolling back will take place and the installation failed. Zie log part below this line.

MSI (s) (D8:E8) [15:29:51:453]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])

MSI (s) (D8:E8) [15:29:51:453]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)

MSI (s) (D8:E8) [15:29:51:453]: Executing op: ActionStart(Name=CADeploy,,)

MSI (s) (D8:E8) [15:29:51:469]: Executing op: CustomActionSchedule(Action=CADeploy,ActionType=1025,Source=BinaryData,Target=runDeploymentManagerCA,CustomActionData=mode=install;sourceDir=C:\install\XDCC-9.1.12-def\Build\;installDir=;origDB=C:\install\XDCC-9.1.12-def\Build\XDCC-9.1.12-def.msi;installLang=)

MSI (s) (D8:2C) [15:29:51:469]: Invoking remote custom action. DLL: C:\windows\Installer\MSI1C78.tmp, Entrypoint: runDeploymentManagerCA

CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Any idea how to solve this? I cannot install the update on any windows 10 computer.

Up to version XDCC5.0.12_nl_NL_WIN_64 never had such porblem.

[John T Smith]

The only note I have about 1603 may not help, since it is about earlier software

Code 1603 http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html

[Ralfoyd]

Thank you for your attempt to find an answer. Indeed, the info is not really usable in my case.

Also I’m still wondering what did change in the way XD will be installed between version 5.0.12 and 9.1.12.

[alisterblack · Accepted solution]

Hi,

Check you meet the system requirements - for Win 10 you need Windows 10 Creators Update (64-bit) – Version 1703 (build 10.0.15063)

Adobe XD System requirements