I have submitted an add-on update over 2 weeks ago to the Adobe Producer Portal and it is still pending

[intelligencebana1191669]

Following Adobe CC 2018, our add-on was impacted by some core changes to node.js handling in the software. We therefore did an update of our add-on and submitted it for publication in the exchange. It has been sitting as Submitted status for 2 weeks now, and it seems like no one will ever action it to be published.

1.4.6 (Submitted)(Auto-Publish)

Anyone else facing this and has suggestions on how to get it resolved? It is quite urgent as the current add-on version doesn't work in Adobe CC2018.

Thanks in advance.

https://www.adobeexchange.com/partners/456993/products/18435/patches/39881

PS: I have tried contacting the Adobe Exchange Admin as suggested on Adobe - Exchange : Help  and this is what I got:

[tomzag · Accepted solution]

The correct contact for the vetting team is avetting@adobe.com

[intelligencebana1191669]

Thank you, that's very helpful.

[tomzag]

BTW there is a new forum for extension developers: Extensions / Add-ons Development

[intelligencebana1191669]

Awesome, thanks for all your help

[tomzag]

You're welcome.

[Jonathan_Ferman]

CC 2018 support as well as technical version support is due to go live on November 7th, that is when we will publish any patches specifically for CC 2018. Some partners had urgent fixes to get out and not just 2018 support and for those we already published. I think the mistake we made here is not telling anyone submitted so it just looked like we were ignoring the updates. For that I apologize. We are busy working on a new website in 2018 and also considering changing or even removing the vetting process. Feedback on that is welcome but I would like to apologize for the lack of communication on your patch submission.

Jonathan

[intelligencebana1191669]

Hi Jonathan, thanks, it's nice to finally understand what is going on.

[AnkMaan]

Vetting Process of your products has already been completed. We are waiting for the latest release of the producer portal that will include 2018 compatibility. Once the release is done we will publish your products by adding 2018 compatibility on UI for it as you have observed that you did not get 2018 version option in compatibility section drop down while submitting the patch.

Regards,

Adobe Exchange Vetting