addons not installing for CC 2015?

Community Beginner ,
Jul 15, 2015

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I've come across others with this problem.

I am using Windows 7 Pro and have Creative Cloud Desktop Manager installed and a paid up sub. to all CC2015 programs in the CC2015 suite.

I have CCDM running with sync turned on in preferences.

I go to Creative addons for plugin/extensions https://creative.adobe.com/addons/.

I choose my addon, I do everything according to the book. The addon manager tels me I have acquired the plugin/extension

NOTHING happens inside Creative Cloud, no activity stream. The downloaded plugins do not show up in the programs they are destined for!!

I went online to Adobe Help. For about 1.5 hours they could not solve the problem. It has been escalated.

Others with the same problem are reporting Adobe Help is no help on this one.

I have rebooted, exited CC, re-entered, tested  number of free installs (so I don't purchase something that won't load) removed them, reinstalled them . Nothing doing anything.

anyone any ideas?

Thanks

Correct answer by rndllcprn | Community Beginner

Fixed it by signing-out of Creative Cloud, restarting and opening Photoshop CC 2015 and signing-in from there. Add-ons installed a few seconds after.

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addons not installing for CC 2015?

Community Beginner ,
Jul 15, 2015

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I've come across others with this problem.

I am using Windows 7 Pro and have Creative Cloud Desktop Manager installed and a paid up sub. to all CC2015 programs in the CC2015 suite.

I have CCDM running with sync turned on in preferences.

I go to Creative addons for plugin/extensions https://creative.adobe.com/addons/.

I choose my addon, I do everything according to the book. The addon manager tels me I have acquired the plugin/extension

NOTHING happens inside Creative Cloud, no activity stream. The downloaded plugins do not show up in the programs they are destined for!!

I went online to Adobe Help. For about 1.5 hours they could not solve the problem. It has been escalated.

Others with the same problem are reporting Adobe Help is no help on this one.

I have rebooted, exited CC, re-entered, tested  number of free installs (so I don't purchase something that won't load) removed them, reinstalled them . Nothing doing anything.

anyone any ideas?

Thanks

Correct answer by rndllcprn | Community Beginner

Fixed it by signing-out of Creative Cloud, restarting and opening Photoshop CC 2015 and signing-in from there. Add-ons installed a few seconds after.

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Jul 15, 2015 1
Adobe Employee ,
Jul 15, 2015

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Moving to Add-Ons

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Jul 15, 2015 0
Community Beginner ,
Jul 17, 2015

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I have the same problem. No add-ons getting installed on CC2015.

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Jul 17, 2015 0
Community Beginner ,
Jul 17, 2015

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Fixed it by signing-out of Creative Cloud, restarting and opening Photoshop CC 2015 and signing-in from there. Add-ons installed a few seconds after.

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Jul 17, 2015 3
Community Beginner ,
Jul 17, 2015

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Briar here - the one who started this post.

Tried what you suggesed, rndllcprn, but it made no difference.

I note the update to Creative Cloud Desktop Manager  (that a staff memeber has frecently said will solve the problem) but I have been using that latest version during all this. I have signed out of CCDM  and signed in, removed my installs and reinstalled. Nothing. I am forced to use the alternative method of getting add-ons, which usually means a .zxp file to be installed using the Adobe Extension Manager.  The AEM only works up to 2014  - not beyond - that's an Adobe edict. I'm using  CC2015 - so the .zxp method isn't working either. I can't get the addons and I can't load in the. zxps! And I don't want to revert to CC 2014 !!

What I want to know is why the CCDesktop manager isn't processing these. Adobe Help used their remote acesss setup for some time,removed processes, cleaned out systems folders, uinstalled, reinstalled CC and did what they could but they couldn't track it down...

Very frustrating!!

Any more ideas anyone?

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Jul 17, 2015 2
New Here ,
Aug 05, 2015

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I'm experiencing the same issue here... any fix???

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Aug 05, 2015 0
New Here ,
Aug 06, 2015

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Me too, I've just spent 2 hours trying to get them to install and I'm getting really cross now!!

I've signed out of Creative Cloud, re-booted, you name it, I've tried it and they're still not installing.

Fix this Adobe asap, I've just spent £24 on Tony Kuyper's Luminosity Masks...

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Aug 06, 2015 2
New Here ,
Aug 06, 2015

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Yes, please Fix this Adobe asap, I've also spent money on Tony Kuyper's Luminosity Masks.

And I need this for my workflow.

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Aug 06, 2015 1
New Here ,
Aug 14, 2015

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hi,

I am developing photoshop add-in for Photoshop CC 2014 and Photoshop CC 2015.

We have testet on multiple machines and it seems very random, some machines just works perfect and other machines nothing happens. It happens on both windows and mac, and on all versions.

When we have problems installing on PS2015, we use Site - Zxp Installer, it works great - just remember to close Photoshop first and then drag the zxp file directly into the Zxp application.


We always use the latest Adobe Creative Cloud Application and use the latest Photoshop CC 2015.

We have administrator access, but could it be that Creative Cloud somehow does not get properly installed on some machines ?


But I am VERY CHOCKED that Adobe has not addressed this yet and that people have to write on a forum and find out for themselfs. For such a big company as Adobe, you should expect better.

Would love to hear from some experts out there, how you can get Adobe Creative Cloud to sync correctly on all machines.

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Aug 14, 2015 7
Community Beginner ,
Aug 14, 2015

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Well, i have the same problem as the others.

It will not be visible after install of a plugin.

In the CCDM i can see that it did install (on the main page, after installing via web interface) as it nicely mentions it as installed.

But starting Lightroom (problem is in LR with me) shows nothing.

Via CCDM i can install the plugin manager (yes, it is available again for free) and it shows me that the plugins are indeed installed.

But nothing in LR.

I also tried, logoff and logon from CC, tried removing LR and reinstalling LR, tried rebooting of the laptop etc.

Nothing.

Just to be sure that it is not a rights problem on the OS (i use Windows 10 now), i changed the rights for Everyone to write access on LR maps. Also no results.

Tried the ZXP intaller you mention, but it does exactly the same as the CC plugin manager, so that does not help.

I have no idea how to get this working again (as it did work in cc2014 version).

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Aug 14, 2015 1
New Here ,
Aug 14, 2015

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I am new to CC....downloaded PS CC2015 yesterday. Copied my plugins from CS6 over to CC folder and get an error code every time I launch from the taskbar or from my "apps" using Win 8. I have read these comments and I am so concerned with what I am reading. Adobe's development team, as a consumer, we should not be using "work-arounds" so that we can use your product with add-ons or plug-ins...as a past project manager for Sprint system "work arounds" were not acceptable or implemented....

I spent an hour with customer service.....was told to copy one plugin at a time into CC plugin folder to see if I get the same error.....I get the same error....

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Aug 14, 2015 0
New Here ,
Aug 15, 2015

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Thanks ppalludan !!!

That works great and solve all my problems.

You make me happy 🙂

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Aug 15, 2015 1
Explorer ,
Aug 17, 2015

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ppalludan, thank you so much!

Your answer saved my day.

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Aug 17, 2015 0
Advocate ,
Aug 25, 2015

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Hi,

as an extension developer I've been reported myself too that sometimes my customers are unable to install products via Add-ons / CC2015.

ZXP + Max Penson ZXPInstaller or manual installation is the way to go, yet my impression is that, as a platform, Add-ons would require "some" refinements to be used successfully on both sides (users and producers).

Because we do *not* want nor need to have another version of the old Photoshop Marketplace, do we?!

As a side note "Moving to Add-ons" as the Correct Answer is a bit funny 😉

Davide Barranca

---

www.davidebarranca.com

www.cs-extensions.com

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Aug 25, 2015 0
Community Beginner ,
Sep 24, 2015

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Another big thank you from me ppalludan!

I have spent the last three to four hours pulling my hair out and failing to load Tony Kuyper's Luminosity Masks (he seems to be doing very well....rightly so) and have only just now after trawling Google, found your post re the ZXP Installer and instantly BINGO!

You posted your tip on August 14 and here we are on September 24 and still nothing works via the CCDM!

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Sep 24, 2015 0
Community Beginner ,
Jan 20, 2016

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Jan 20th 2016 and I am still having this problem. I have found a work-around. If you have the full license you can install an old version of the app that you need (in my case Illustrator) alongside the most current version. You can install the extension using Extension Manager on the old version and it will work on the new version.

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Jan 20, 2016 1
Community Beginner ,
Feb 02, 2016

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Its still so frustrating that plugin installations are still an issue. We are also having issues installing on CC15 for AI. I will have to go ahead and try this.

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Feb 02, 2016 2
New Here ,
Feb 06, 2016

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Pues sí. Al final instale las tk actions con el programa zxp installer, ya

que desde la add ons de adobe no pude. Un Saludo.

2016-02-02 16:06 GMT+01:00 claytonp28635191 <forums_noreply@adobe.com>:

addons not installing for CC 2015? created by claytonp28635191

<https://forums.adobe.com/people/claytonp28635191> in Add-Ons - View

the full discussion <https://forums.adobe.com/message/8454264#8454264>

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Feb 06, 2016 0
Community Beginner ,
Feb 23, 2016

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This is my failsafe. If nothing else works then this is what I do. It works 100% of the time. I think it also keeps the addon updated.

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Feb 23, 2016 0
Community Beginner ,
Apr 25, 2016

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Thanks, this worked for me too, in a rather convoluted mixture of signing in and out of Creative Cloud, and signing in again from InDesign.

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Apr 25, 2016 0
New Here ,
Nov 17, 2016

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Thanks a lot. This really helped me after so many days of struggle & back and forth communications.

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Nov 17, 2016 0
New Here ,
Mar 15, 2017

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Thanks to ppalludan,

after spending two days of searching a fix for the add-on installation problem,

the zxp installer was the solution.

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Mar 15, 2017 1
New Here ,
May 15, 2017

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You sir are a legend!

Adobe, you are not a legend

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May 15, 2017 0
New Here ,
Aug 22, 2015

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Tengo el mismo problema. He enviado correo al desarrollador de tk actions y me ha dicho que es un problema de comunicación entre add ons y creative cloud de escritorio, es decir problema de adobe....a ver si ponen una solución de una vez, por que no estamos para tirar dinero en una extensión que no podemos instalar....Un saludo desde Pamplona(España) a todos.

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Aug 22, 2015 0
New Here ,
Aug 23, 2015

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Gracias, Gracias ppalludan. Problema solucionado.

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Aug 23, 2015 0
Participant ,
Aug 25, 2015

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"Moving to Add-Ons" is the answer?  That would actually seem to be the problem.  How is it the answer?

I have had several people write me that they can get NO add-ons to install directly from the Add-Ons website.  Generally Mac users, but a few Windows folks too.

These people usually need to reinstall CC 2014 and then install the add-on through Extension Manager, which still works for CC 2014.  Unfortunately, this negates one of the Add-Ons advantages, namely that the producer can upload updates or bug-fixes directly to Add-Ons and then Add-Ons automatically installs them on the end-users' systems. 

On another thread K. Woods provided information on submitting error logs if Add-Ons installation fails.  It's a bit hard to follow so I created a webpage with more distinct directions for Mac and  Windows:  http://www.goodlight.us/writing/error-logs/error-logs.html

Adobe claims they cannot replicate the Add-Ons problems users are experiencing.  So error logs might be the only thing that can help Adobe figure this out.

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Aug 25, 2015 0
Sep 10, 2015

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Just a follow-up for the CC 2015 installation problems, for a slightly simpler method of generating log files, we have created a log collector tool. Please see the updated instructions to users here: Add-ons installation problems and lack of activity in the CC app

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Sep 10, 2015 0