Updated troubleshooting steps for installing (or uninstalling) from the Exchange

[erinferinferinf]

Hi all!

Recently we updated this helpX page on troubleshooting installations (and uninstallations): https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html

We also made it into a blog article you can read here: https://medium.com/adobetech/troubleshoot-issues-installing-extensions-and-add-ons-for-creative-clou...

[Pixelsplasher]

Does ExManCmd still support installing files for Adobe Photoshop CS6 and at the same time Adobe Photoshop CC 2018/2019/2020 files? The extension I packaged with ZXPSignCmd would not install to a CS6 directory. Adobe Photoshop CS6 is also not listed when I run "ExManCmd /list all" yet it is listed in the Creative Cloud desktop app.

This is the log file line that is related to this problem:
12/13/19 21:31:48:041 | [WARN] | | exchangeplugin | EMCL | | | | 4484 | Failed to get version from file path "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)"!

[erinferinferinf]

Sorry about the delayed response, @humanpixels.

Generally speaking, Photoshop CS6 is no longer supported by Adobe: https://helpx.adobe.com/photoshop/kb/supported-versions.html

You might try to use an older version of ExManCmd, or the (now deprecated) Extension Manager for old CS6 installs. Third party ZXP installers are also an option.