Have upgraded to CS4 Web Premium yesterday. Everything seems
to working fine except for Fireworks.
When trying to load it says 'Fireworks can not be started,
internal error occurred' . This always happens on the splash screen
at the point 'Initializing Tools'
I have tried re-installing, I have tried removed Application
Data and renaming the Control Panels folder (read this somewhere as
something to try) but nothing resolves the problem.
At the moment I have to revert to using Fireworks CS3 which
continues to work without any problems.
I'd like to just point out that (1) I'm having this problem
on MacOS X (10.5.5) and (2) we should NOT be having these problems
with $400 software. Adobe is a professional software company that
charges a lot of money for its products, and this is a joke.
I have been on the phone with technical support for 6 days,
they have escalated this to a senior technician, but still have no
answer. i have removed CS4, run clean scripts, reinstalled,
reinstalled under different users, reinstalled with selective
startups, removed configuration files, etc. Nothing has resolved
the "internal error" i get when starting up fireworks. It ran
initially for about 4 days fine, then i started getting this
error.
I've had the internal error with Fireworks CS4 also and have
been exchanging notes with a senior support person for some time
now. Finally hit on the solution (for me at least)...too many fonts
installed.
I had 1250+ fonts. When I removed them all to a backup folder
and left Vista with just its defaults; after a restart Fireworks
fired up just fine. I've put up to 339 back and Fireworks still
starts OK so I don't know what the threshold number is (I'd guess
1024 for obvious binary reasons but it would just be a guess).
Anyhow, check your font count and if it's over that number at
least consider removing some you don't use and/or back them all up,
remove them all, and just reinstall the fonts you do use. Then,
restart and see if Fireworks starts for you as well.
quote:
Originally posted by:
FILExt I've had the internal error with Fireworks CS4 also and have
been exchanging notes with a senior support person for some time
now. Finally hit on the solution (for me at least)...too many fonts
installed.
I had 1250+ fonts. When I removed them all to a backup folder
and left Vista with just its defaults; after a restart Fireworks
fired up just fine. I've put up to 339 back and Fireworks still
starts OK so I don't know what the threshold number is (I'd guess
1024 for obvious binary reasons but it would just be a guess).
Anyhow, check your font count and if it's over that number at
least consider removing some you don't use and/or back them all up,
remove them all, and just reinstall the fonts you do use. Then,
restart and see if Fireworks starts for you as well.
Tom
I have quite a lot of fonts (3000+) but when I wanted to
uninstall them I didn't know which ones to leave.
I had this same issue. When I loaded Fireworks CS4, it would
get past the splash screen but then come up with an error "An
internal error occurred. An internal error occurred" (yes the
message appeared twice in the same message box).
I resolved this issue by deleting my Fireworks CS4
"configuration" folder.
For Vista users you can find this folder under
C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users
but I don't know the exact path for you but will assume that it is
something like C:\Documents and
Settings\<username>\Application Data\Adobe\.
I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD"
(just so I could access it again if need be). When I relaunched
Firefox CS4, the "configuration" folder was recreated and my
problem disappeared (along with any preferences and workspaces that
I had created - but hey that is better than NOT being able to
access the application fullstop).
quote:
Originally posted by:
jaymannz I had this same issue. When I loaded Fireworks CS4, it would
get past the splash screen but then come up with an error "An
internal error occurred. An internal error occurred" (yes the
message appeared twice in the same message box).
I resolved this issue by deleting my Fireworks CS4
"configuration" folder.
For Vista users you can find this folder under
C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users
but I don't know the exact path for you but will assume that it is
something like C:\Documents and
Settings\<username>\Application Data\Adobe\.
I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD"
(just so I could access it again if need be). When I relaunched
Firefox CS4, the "configuration" folder was recreated and my
problem disappeared (along with any preferences and workspaces that
I had created - but hey that is better than NOT being able to
access the application fullstop).
I hope this can help you all.
I did that. I even deleted the whole Adobe folder and still
having no luck.
quote:
Originally posted by:
jaymannz I had this same issue. When I loaded Fireworks CS4, it would
get past the splash screen but then come up with an error "An
internal error occurred. An internal error occurred" (yes the
message appeared twice in the same message box).
I resolved this issue by deleting my Fireworks CS4
"configuration" folder.
For Vista users you can find this folder under
C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users
but I don't know the exact path for you but will assume that it is
something like C:\Documents and
Settings\<username>\Application Data\Adobe\.
I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD"
(just so I could access it again if need be). When I relaunched
Firefox CS4, the "configuration" folder was recreated and my
problem disappeared (along with any preferences and workspaces that
I had created - but hey that is better than NOT being able to
access the application fullstop).
I hope this can help you all.
I did that. I even deleted the whole Adobe folder and still
having no luck.
I can only try and reinstall Windows Vista :(
When you say that you deleted the whole Adobe folder do you
mean the one I described
(C:\Users\<username>\AppData\Roaming\Adobe\)? The only reason
I ask is that you say in your earlier post that you were playing
around with "Program Files/Adobe/Fireworks CS4".
Have you tried replacing your .exe file in the "C:\Program
Files\Adobe\Adobe Fireworks CS4" with the one on the installation
DVD?
Another thing you can try (if you have not already), is to
create another Vista user, log off as yourself and login as the new
user. See if you can launch Fireworks CS4 now.
I tried creating a new user and all that but Windows kept
giving me another error (that had to do with msoe.dll, not related
to this), after I fixed that Fw CS4 still wouldn't launch.
The only thing I haven't fully tested is the font
thing.
Yes, option number 4 definitely exists in the CS3 Clean
Script (so would assume that it exists in CS4 Clean Script also).
When it asks for your option number just type in 4 even though it
is not offered. It pretty much removes any trace of ALL Adobe
products (including Shockwave and Flash Player) from your
directories and registry (including serial numbers etc). If
uninstalling your fonts does not work, I suggest you do the
following:
- Run CS4 Clean Script (take option 4)
- Run CS3 Clean Script (take option 4) - I again assume that
CS4 Clean Script would have already removed everything, but better
to be safe than sorry.
- Restart your PC and try the install again
I've got 3717 fonts on my laptop and I really don't have the
time to be able to search through them all and get rid of stuff.
Does anyone have an idea as to what font(s) or font family/families
are causing the internal error ??
Oh and by the way, I'm using windows vista home premium
sp1
quote:
Originally posted by:
SliferX I've got 3717 fonts on my laptop and I really don't have the
time to be able to search through them all and get rid of stuff.
Does anyone have an idea as to what font(s) or font family/families
are causing the internal error ??
Oh and by the way, I'm using windows vista home premium sp1
No, not yet.
No one knows for certain if the fonts are the only problem
and then which fonts are causing this.
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