Fireworks CS4 updater 10.0.3 is LIVE

[Sarthak Singhal]

The Fireworks CS4 application has released the much awaited patch to fix some of the big issues related to text and stability. The update can be downloaded from http://www.adobe.com/support/fireworks/downloads_updaters.html . The automatic update for the application from Adobe Update Manager (AUM) is coming shortly.

After applying the update, please ensure that the version screen now shows as shown below.

We await your response to this update release.

..Sarthak

http://blogs.adobe.com/sarthak

[Sanjay_B]

Hi David

Note the location of installer logs in this thread.

1. Please move all existing installer logs to make the place clean. (Leave any other folders at that location intact)

2. Run the standalone updater

3. Send the newly created installer log

Also keep in mind last time you had to post the logs at your website instead pf attaching here because of size limitations.

[Guest]

I have recently upgraded both my computer and Adobe software suite.  I have 6 GB of ram and a very fast processor.  Issue I am having is the slow speed of Fireworks CS4 opening and saving files.  Is there some form of Vista Business 64 bit optimization I need to do?  Does having both CS3 and CS4 installed on the same system cause an issue?

I am desperate to get this solved.  I have invested heavily in using the increased speed of CS4 64 bit, and have in no way realized those time savings because of the issues above.

Please help me.

[Sarthak Singhal]

The simultaneous installation of Fireworks CS3 and CS4 does not cause any performance issues. The increased speed of 64 bit is not being consumed by Fireworks like other Adobe apps ex Photoshop.

You might probably try running a fewer applications to make the system and apps run faster. A guess.

[Guest]

Sarthak,

Attached is the file I am having problems with. The components that are

causing the problem are Illustrator Artistic Brush strokes that I imported

into Fireworks CS4 form Illustrator CS4. These components have been

highlighted in purple. CS3 does not have any issues with this. Is there a

patch or work around for this?

This file will take 60 seconds to save in CS4 versus 3 seconds to save in

CS3.

Please help me.

Thanks,

Natalya Brandt

office 510.538.1177

mobile 510.599.7110

natalya@sierrausa.com

www.sierrausa.com

[Sarthak Singhal]

It appears that you have subscribed to the forum via mails. Replying to these mails with attachments does not attach the files with the post.

[Guest]

Sarthak,

Adobe support is telling me that Fireworks CS4 is not compatible with 64 bit

operating systems. Is this true? When I purchased CS4, part of the

advertised benefit was the speed increase that would be realized when

running the package on a 64 bit system. When I installed the product, I

installed the 64 bit version. This line of reasoning from Adobe support

does not make sense. Can you please clarify?

Thanks,

Natalya Brandt

office 510.538.1177

mobile 510.599.7110

natalya@sierrausa.com

www.sierrausa.com

[heathrowe]

According to the MS Vista Compatability list here http://www.microsoft.com/windows/compatibility/Search.aspx?s=Adobe%20Fireworks&type=software&os=64-b...

Yes Fireworks CS3/CS4 should be fine on 64bit

h

[Guest]

Heathrowe,

Thank you for the information. Yes I agree that the 64 bit CS4 package (and

there are two versions of CS4, one 32 bit and one 64 bit, I installed the 64

bit version) I installed should be compatible with Vista and all 64 bit

hardware platforms.

Here is the response I got from Adobe:

The simultaneous installation of Fireworks CS3 and CS4 does not cause any

performance issues. The increased speed of 64 bit is not being consumed by

Fireworks like other Adobe apps ex Photoshop.

You might probably try running a fewer applications to make the system and

apps run faster. A guess.

The problem I have happens when just Fireworks CS4 is open and all other

apps are closed. The second response I received was:

Firstly, I need to inform you that Adobe does not certify Fireworks

CS4 for Windows Vista 64-bit operating system. It is only certified for

the 32-bit version. Hence working on a non-compatible OS may result in

unexpected errors. I can either suggest you to use a 32-bit vista or

wait for a compatible release from Adobe.

The second statement came directly from Adobe online support. The problem

happens in CS4 and not in CS3. I have isolated it to the addition of

Illustrator Artistic Brush elements. The included file has the problem.

Any help you can give would be greatly appreciated.

Thanks,

Natalya Brandt

office 510.538.1177

mobile 510.599.7110

natalya@sierrausa.com

www.sierrausa.com

[Sarthak Singhal]

I think the files are not posted in the forum. Can you attach the files once again?

Once we have the Fireworks png files we can investigate it further.

..Sarthak

[rodmunoz]

I am also having an issue updating Fireworks to 10.0.3. I am running PPC 10.5 Web Design Premium CS4.

I don't have any logs in the folder indicated in this forum's thread. Looks like I may have to do a clean reinstall of my whole machine but that is going to be a waste of time if I still can't update. Can someone help me?

[Guest]

Sarthak,

Attached is the file that has the Illustrator Artistic Brush strokes that were imported into Fireworks CS4.  This file saves at the normal rate in CS3, but takes a long time (up to two minutes) in Fireworks CS4.  Please help me to understand the problem.

Natalya

[Sarthak Singhal]

Natalya,

I worked with the 4 MB png file you have sent and the observations are different at my end with experiements on a Vista and Leopard platforms. The time taken at my end is in the range of 5-10 sec with CS3 and CS4.

[amfriedman]

I installed the patch and see no difference in stability problems.  FW CS4 crashes every 5-10 minutes on an otherwise stable Pentium 4, 4GB RAM, Win XP Pro.

Your software team may want to study this page of design professionals who have all experienced the same instability:

http://www.flickr.com/photos/hicksdesign/3961465821/

IT IS YOUR SOFTWARE.  PLEASE FIX IT.

[Guest]

My Fireworks CS4 will not open.  I get the error, "An internal error occurred" (twice).

I moved all my fonts and it still wouldn't work.

I tried moving specific fonts that other people noted, and it still didn't work.

I downloaded and unzipped the update.  My screen shows Version 10.0.3.011.  It still doesn't open.  same error.

what else?  It worked fine for the last three months. Then this error.

Can you help me please.

[Sarthak Singhal]

Can you check if you have any *.dfont available on the system? If yes then try removing them and see if it helps!

..Sarthak

[Guest]

No Sarthak, I don't have any .dfonts.  I repaired my Office 2007 and lost many fonts, leaving only .ttf, one .ttc, and two .fon.

Any other suggestions?  It worked fine for a few months until now.

[Guest]

Oops, Sarthak, can you remove my personal information from that last e-mail? Please.

[Guest]

Anything? Do you have any help for me at all? I've tried removing fonts and downloading the updater. I continue to get the same error message. This was not inexpensive software. I would really like to be able to use it. Sure would appreciate some help on this. I don't know what to do.