re: Limited Reached

[Mythical Gaming]

Hello,

I have been using FW for a long time.  It is the easiest for me to make simple and quick changes to a .PNG file.  

I am trying to open and getting a 'Limit Reached' warning.  I have signed out of all of the creative cloud seats manually at Adobe.com.  I close the app and re-open it and it does not recognize that I have signed out of all devices.  Then, it says 'Update Required'  It appears to be an Internet Explorer problem.  How do  I get around this as Microsoft wants to used Edge.  Please advise as we can not do anything at the current time with our project.

Thx

Luke

[L e n a]

did you give a try to https://www.photopea.com/  well then you’ll have to go with .psd format, but most of the FW features should be present…

[Nancy OShea]

Are you a Creative Cloud All Apps plan member?

Which operating system do you use?

To connect to Adobe's servers, you need TLS 1.2 connections.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

[Paul-M]

1) If you're on Windows 10, make sure you have the latest Windows updates

2)  Try removing Fireworks and the licence id from your current machine with the Adobe Creative Cloud Cleaner Tool and then reinstalling
3) After clean up try installing with a Fireworks offline installer from here, read the instructions, you'll need to visit this page first to set an Adobe cookie before trying to download (these are official Adobe installers).

Alternatives to Fireworks are Photopea, a web based sort of Photoshop clone that can open layered Fireworks PNG files, if you have a full Adobe subscription, then Illustrator and Photoshop are options, albeit they have a much steeper learning curve.
Affinity Designer is probably the nearest thing around to Fireworks IMO, it has a lot of similarities.

If you manage to get Fireworks working again, you can use these Fireworks commands to bulk convert your layered Fireworks PNGs top other formats, like PSD for example.

[Paul-M · Accepted solution]

I'm assuming you're on a Windows machine? This should fix your issue:

1) Download the Adobe Creative Clouder Cleaner Tool from here

2) Remove Fireworks by running the cleaner tool (run as administrator) => select language => agree to terms type'Y' => select 1. All => 2. Adobe Fireworks CS6

3) Go to C:\Program Files (x86)\Common Files\Adobe\OOBE\ and rename or delete the folder 'PDApp'

4) Go to C:\Users\username\AppData\Roaming\Adobe\ and rename or delete the folder 'CS6ServiceManager'

5) Now open the Creative Cloud app and turn off automatic updates; click your profile icon (top right) => Preferences => Apps => make sure Auto-update is off (if you leave Auto-update on, Fireworks will be updated and you'll most likely end up with the same issue again).

6) Reboot your system for good measure

7) Download this offline Fireworks installer that I saved , unzip it and install Fireworks **NOTE** Choose 'TRY' when presented with options, you may additionally be asked to sign in with your Adobe credentials

8) When you launch Fireworks for the first time, you may be prompted to sign in with your Adobe credentials, if you then see a button 'license this software' click it, and you should be good to go.

[KGS-VU]

Thank you for these detailed instructions. I was able to get all the way to the end, however when I select 'license this software' I am asked for a serial number. But I don't think I have a serial number because I originally licensed through Creative Cloud. When I try the option to sign out of other devices, it says I am not using the Adobe ID associated with the product. I also verified in my Adobe account that I have only one device listed as authorized, even though the error message keeps insisting that I have authorized more than two. This is all so strange, it all used to work fine until very recently. Any additional ideas would be greatly appreciated! 

[Paul-M]

Hi,

I'm assuming you have an active full Creative Cloud subscription?

When you installed Fireworks with the offline installer, did you choose the 'Try' option?

[KGS-VU]

Hello, yes to both questions. In my creative cloud app, fireworks shows up
as one of the available "older apps" in my subscription. And yes I did the
try option, which brought up the screen about too many activations.

[Paul-M]

What kind of a subscription do you have an individuaol license or multi-license through a business/organisation?

[KGS-VU]

Org license through the university where I work.

[Paul-M]

I think this may be a different issue, probably you need to contact the person (administrator) from the university and they in turn take it up with Adobe Support.

[Nancy OShea]

@KGS-VU,

Contact your organization's IT dept.  If internal policy allows access to discontinued products, the plan admin can create a pack for you and give you access to Fireworks. 

[SUZANNE26597133g5o8]

Yes, we have a subscription to full Creative Cloud.

[SUZANNE26597133g5o8]

Thank you. We will give it a try shortly.

[Mythical Gaming]

Hello,

So, Paul-M.

I followed the steps exactly.  Rebooted.  Attempt to sign in and get the same results.  I am able to sign into Adobe.com and see that I only have one activation on my computer at home.  If I am correct, I am allowed two simultaneous logins?  I am now locked out because I have attempted to login a number of times.

[Daniel Kramer]

Once you can login again, logout of all your CC instances and then try logging in first with Fw and see if that helps at all

[Nancy OShea]

Since we're resurrecting old topics,  exceeded activation counts would need to be reset by an Adobe support Agent (if indeed they can still do it). 

Unfortunately, Fireworks has been discontinued for almost 11 years now and is unsupported.  RESETTING ACTIVATION COUNT is the most they can do.

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