Fireworks CS4 Internal error when starting

Report · Oct 16, 2008

Hello,

Have upgraded to CS4 Web Premium yesterday. Everything seems to working fine except for Fireworks.

When trying to load it says 'Fireworks can not be started, internal error occurred' . This always happens on the splash screen at the point 'Initializing Tools'

I have tried re-installing, I have tried removed Application Data and renaming the Control Panels folder (read this somewhere as something to try) but nothing resolves the problem.

At the moment I have to revert to using Fireworks CS3 which continues to work without any problems.

Help!

Cheers

Neil

Report · Oct 28, 2008

All is working here.

Tom,

Thank you for your advice,

Genaro1

Report · Nov 04, 2008

I'd like to just point out that (1) I'm having this problem on MacOS X (10.5.5) and (2) we should NOT be having these problems with $400 software. Adobe is a professional software company that charges a lot of money for its products, and this is a joke.

Report · Nov 04, 2008

Yes it is.

But have you called Tech Support for assistance?

Report · Nov 08, 2008

I have been on the phone with technical support for 6 days, they have escalated this to a senior technician, but still have no answer. i have removed CS4, run clean scripts, reinstalled, reinstalled under different users, reinstalled with selective startups, removed configuration files, etc. Nothing has resolved the "internal error" i get when starting up fireworks. It ran initially for about 4 days fine, then i started getting this error.

Report · Nov 11, 2008

I've had the internal error with Fireworks CS4 also and have been exchanging notes with a senior support person for some time now. Finally hit on the solution (for me at least)...too many fonts installed.

I had 1250+ fonts. When I removed them all to a backup folder and left Vista with just its defaults; after a restart Fireworks fired up just fine. I've put up to 339 back and Fireworks still starts OK so I don't know what the threshold number is (I'd guess 1024 for obvious binary reasons but it would just be a guess).

Anyhow, check your font count and if it's over that number at least consider removing some you don't use and/or back them all up, remove them all, and just reinstall the fonts you do use. Then, restart and see if Fireworks starts for you as well.

Tom

Report · Nov 12, 2008

quote:

Originally posted by: FILExt
I've had the internal error with Fireworks CS4 also and have been exchanging notes with a senior support person for some time now. Finally hit on the solution (for me at least)...too many fonts installed.

I had 1250+ fonts. When I removed them all to a backup folder and left Vista with just its defaults; after a restart Fireworks fired up just fine. I've put up to 339 back and Fireworks still starts OK so I don't know what the threshold number is (I'd guess 1024 for obvious binary reasons but it would just be a guess).

Anyhow, check your font count and if it's over that number at least consider removing some you don't use and/or back them all up, remove them all, and just reinstall the fonts you do use. Then, restart and see if Fireworks starts for you as well.

Tom

I have quite a lot of fonts (3000+) but when I wanted to uninstall them I didn't know which ones to leave.

Report · Nov 17, 2008

quote:

Originally posted by: Very Invisible
I have quite a lot of fonts (3000+) but when I wanted to uninstall them I didn't know which ones to leave.

Here's a page that has info the the Vista system fonts: Sorting it all Out: The big font list in Windows

Report · Oct 30, 2008

I'm still not having any luck-

I tried changing names and disabling folders in the Program Files/Adobe/Fireworks CS4 folder but didn't succeed.

Report · Nov 04, 2008

I had this same issue. When I loaded Fireworks CS4, it would get past the splash screen but then come up with an error "An internal error occurred. An internal error occurred" (yes the message appeared twice in the same message box).

I resolved this issue by deleting my Fireworks CS4 "configuration" folder.

For Vista users you can find this folder under C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users but I don't know the exact path for you but will assume that it is something like C:\Documents and Settings\<username>\Application Data\Adobe\.

I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD" (just so I could access it again if need be). When I relaunched Firefox CS4, the "configuration" folder was recreated and my problem disappeared (along with any preferences and workspaces that I had created - but hey that is better than NOT being able to access the application fullstop).

I hope this can help you all.

Report · Nov 04, 2008

quote:

Originally posted by: jaymannz
I had this same issue. When I loaded Fireworks CS4, it would get past the splash screen but then come up with an error "An internal error occurred. An internal error occurred" (yes the message appeared twice in the same message box).

I resolved this issue by deleting my Fireworks CS4 "configuration" folder.

For Vista users you can find this folder under C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users but I don't know the exact path for you but will assume that it is something like C:\Documents and Settings\<username>\Application Data\Adobe\.

I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD" (just so I could access it again if need be). When I relaunched Firefox CS4, the "configuration" folder was recreated and my problem disappeared (along with any preferences and workspaces that I had created - but hey that is better than NOT being able to access the application fullstop).

I hope this can help you all.

I did that. I even deleted the whole Adobe folder and still having no luck.

I can only try and reinstall Windows Vista :(

Report · Nov 04, 2008

quote:

Originally posted by: Very Invisible

quote:

Originally posted by: jaymannz
I had this same issue. When I loaded Fireworks CS4, it would get past the splash screen but then come up with an error "An internal error occurred. An internal error occurred" (yes the message appeared twice in the same message box).

I resolved this issue by deleting my Fireworks CS4 "configuration" folder.

For Vista users you can find this folder under C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users but I don't know the exact path for you but will assume that it is something like C:\Documents and Settings\<username>\Application Data\Adobe\.

I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD" (just so I could access it again if need be). When I relaunched Firefox CS4, the "configuration" folder was recreated and my problem disappeared (along with any preferences and workspaces that I had created - but hey that is better than NOT being able to access the application fullstop).

I hope this can help you all.

I did that. I even deleted the whole Adobe folder and still having no luck.

I can only try and reinstall Windows Vista :(

When you say that you deleted the whole Adobe folder do you mean the one I described (C:\Users\<username>\AppData\Roaming\Adobe\)? The only reason I ask is that you say in your earlier post that you were playing around with "Program Files/Adobe/Fireworks CS4".

J

Report · Nov 04, 2008

I tried changing folders in the Program Files/Adobe/Fireworks CS4 folder and that didn't work. I restored everything.

Then I tried what you said and it didn't work either.

Also, my error is different. My error says "Cannot launch Fireworks. An Internal Error Occured".

This is so frustrating...

Report · Nov 04, 2008

Have you tried replacing your .exe file in the "C:\Program Files\Adobe\Adobe Fireworks CS4" with the one on the installation DVD?

Another thing you can try (if you have not already), is to create another Vista user, log off as yourself and login as the new user. See if you can launch Fireworks CS4 now.

Report · Nov 04, 2008

I will try copying that file again.

I tried creating a new user and all that but Windows kept giving me another error (that had to do with msoe.dll, not related to this), after I fixed that Fw CS4 still wouldn't launch.

The only thing I haven't fully tested is the font thing.

Report · Nov 04, 2008

Did FW CS4 ever launch correctly for you?

Report · Nov 04, 2008

No, it never did.

Report · Nov 04, 2008

God, I am running out of ideas as well now.

1 other thing to try is when you run the CS3 and CS4 Clean Script, did you know that there is a hidden option number 4 that you can use?

Report · Nov 04, 2008

Duplicate message erased.

Report · Nov 04, 2008

No! I didn't know that.

What does it do?

So things I have to try are:
- Uninstalling fonts
- Trying option 4 of the Clean Scripts.

Report · Nov 04, 2008

Yes, option number 4 definitely exists in the CS3 Clean Script (so would assume that it exists in CS4 Clean Script also). When it asks for your option number just type in 4 even though it is not offered. It pretty much removes any trace of ALL Adobe products (including Shockwave and Flash Player) from your directories and registry (including serial numbers etc). If uninstalling your fonts does not work, I suggest you do the following:
- Run CS4 Clean Script (take option 4)
- Run CS3 Clean Script (take option 4) - I again assume that CS4 Clean Script would have already removed everything, but better to be safe than sorry.
- Restart your PC and try the install again

Good luck!

Report · Nov 04, 2008

Thank you so much for your time.

I will try that and let you know what happened.

One last question: do I have to uninstall before running those scripts?

Report · Nov 04, 2008

Oh yes, sorry. Completely uninstall CS4 (and CS3 if still installed). Once uninstall is complete, run your scripts.

Report · Nov 12, 2008

Here's a list of default vista fonts from a 3rd party site. weird, but I wasn't able to find it in the microsoft site.

http://www.ampsoft.net/webdesign-l/windows-fonts-by-version.html

Try this technote too:

Reduce the number of active fonts (Windows Vista)
http://www.adobe.com/go/kb404915

Report · Nov 18, 2008

I've got 3717 fonts on my laptop and I really don't have the time to be able to search through them all and get rid of stuff. Does anyone have an idea as to what font(s) or font family/families are causing the internal error ??

Oh and by the way, I'm using windows vista home premium sp1

Report · Nov 18, 2008

quote:

Originally posted by: SliferX
I've got 3717 fonts on my laptop and I really don't have the time to be able to search through them all and get rid of stuff. Does anyone have an idea as to what font(s) or font family/families are causing the internal error ??

Oh and by the way, I'm using windows vista home premium sp1

No, not yet.

No one knows for certain if the fonts are the only problem and then which fonts are causing this.