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Deactivate software from old pc (that has been formatted)

New Here ,
Dec 03, 2013 Dec 03, 2013

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I can't use my serial number; I get this message:

"The serial number (my #) is already in use by the maximum allowed computers.

You need to deactivate another computer within 30 days to use this product."

It turns out that the IT guys formatted my old pc. I was assigned with this new desktop a couple of weeks ago.

So my question would be: how can I deactivate a software that doesn't exist anymore?

Thanks for your time.

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New Here ,
Dec 04, 2013 Dec 04, 2013

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I chatted with Adobe support and they helped me solve the issue. Thanks!

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