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FB 4.6 Installation fails. Information not found in Media_db

New Here ,
Dec 15, 2011 Dec 15, 2011

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Hello everyone,

I have heard so much about the new features and performance updates in FB 4.6 that I decided to give it a try.

I removed my old FB 4.5 installation and run the FB 4.6 installer, but it does not complete... It aborts the installation with a simple installation failed message and no additonal info.

the log-file however offers the following information

----------------- CreatePayloadSession: machine is x64 ---------------

[    1400] Tue Dec 13 18:44:38 2011 FATAL

Payload '{ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 5.0.22.0' information not found in Media_db.

[    1400] Tue Dec 13 18:44:38 2011  INFO

:: END TIMER :: [Total Timer] took 24685.1 milliseconds (24.6851 seconds) DTR = 10.8567 KBPS (0.0106023 MBPS)

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warning(s)

FATAL: Payload '{ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 5.0.22.0' information not found in Media_db.


Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 7 - Unable to complete Silent workflow.


I tried to install it in windows safe-mode (And yes I run the file as an admin), same result. I also got the tip to rename my Media_db file under ...Common Files/Adobe/caps still no changes.

I cannot figure out the Problem, the installation of 4.5 just went fine.

My system:

  • Windows 7 64bit.
  • AMD 1090T hexacore CPU
  • 8GB Ram
  • 44GB free disk space
  • CS 5 PP installed (but no sign of a conflict)
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Installation and activation

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correct answers 1 Correct answer

New Here , Dec 15, 2011 Dec 15, 2011
  • reinstalled FB 4.5 again
  • deinstalled FB 4.5 again
  • installed FB 4.6
    • finally completing without Error
    • ???

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New Here ,
Dec 15, 2011 Dec 15, 2011

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LATEST
  • reinstalled FB 4.5 again
  • deinstalled FB 4.5 again
  • installed FB 4.6
    • finally completing without Error
    • ???

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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