I tried phone support yesterday, after making this post. The support representative eventually said that phone support is no longer offered for Flash Builder 4.5, but that I could email tier-2 support at platformt2-noida@adobe.com. However, when I tried to email my inquiry to this address, it bounced:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user - psmtp (state 13). |
Could you please tell me the correct email address for tier-2 support of this product?
Are you getting the same error with Flash Builder 4.6? If not can you share the logs, I can check them and see if there are any workarounds that I can suggest. |
I'm afraid the same error happens in Flash Builder 4.6.
Here is the log from 4.5, anyway. Curiously, the log isn't written every time this happens, it often (seemingly at random) is left empty. When it is written, it includes the same stack trace from a NullPointerException as appear in the "Project Explorer" view when I restart.
!SESSION 2012-11-14 10:33:20.196 -----------------------------------------------
eclipse.buildId=M20100909-0800
java.version=1.6.0_37
java.vendor=Apple Inc.
BootLoader constants: OS=macosx, ARCH=x86, WS=cocoa, NL=en_US
Framework arguments: -keyring /Users/jeremy/.eclipse_keyring -showlocation
Command-line arguments: -os macosx -ws cocoa -arch x86 -data /Users/jeremy/Documents/Adobe Flash Builder 4.5-workspace-10 -keyring /Users/jeremy/.eclipse_keyring -consoleLog -showlocation
!ENTRY org.eclipse.ui 2 0 2012-11-14 10:33:21.522
!MESSAGE Warnings while parsing the commands from the 'org.eclipse.ui.commands' and 'org.eclipse.ui.actionDefinitions' extension points.
!SUBENTRY 1 org.eclipse.ui 2 0 2012-11-14 10:33:21.522
!MESSAGE Commands should really have a category: plug-in='com.qnx.flashbuilder.multiplatform.qnx.ui', id='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.OpenInfoCenter', categoryId='com.qnx.flashbuilder.multiplatform.qnx.ui.commands.category.help'
!ENTRY org.eclipse.jface 2 0 2012-11-14 10:33:25.139
!MESSAGE Keybinding conflicts occurred. They may interfere with normal accelerator operation.
!SUBENTRY 1 org.eclipse.jface 2 0 2012-11-14 10:33:25.139
!MESSAGE A conflict occurred for COMMAND+SHIFT+F12:
Binding(COMMAND+SHIFT+F12,
ParameterizedCommand(Command(org.eclipse.mylyn.tasks.ui.command.searchForTask,Search Repository for Task,
,
Category(org.eclipse.ui.category.navigate,Navigate,null,true),
org.eclipse.mylyn.internal.tasks.ui.search.SearchTaskHandler,
,,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.window,,,system)
Binding(COMMAND+SHIFT+F12,
ParameterizedCommand(Command(com.adobe.flexbuilder.flashbridge.export.publish.movie,Publish Movie,
Publish in Flash Professional,
Category(com.adobe.flexbuilder.flashbridge.flashProCommands,&Flash Professional,null,true),
,
,,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.window,,cocoa,system)
!ENTRY org.eclipse.core.net 1 0 2012-11-14 10:33:25.552
!MESSAGE System property http.nonProxyHosts has been set to local|*.local|169.254/16|*.169.254/16|localhost|*.localhost by an external source. This value will be overwritten using the values from the preferences
!ENTRY org.eclipse.ui 4 0 2012-11-14 10:40:04.073
!MESSAGE Unhandled event loop exception
!STACK 0
org.eclipse.swt.SWTException: Failed to execute runnable (java.lang.NullPointerException)
at org.eclipse.swt.SWT.error(SWT.java:4083)
at org.eclipse.swt.SWT.error(SWT.java:3998)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:137)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3586)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3279)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2640)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2604)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2438)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:671)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:664)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.adobe.flexbuilder.standalone.FlashBuilderApplication.start(FlashBuilderApplication.java:108)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
Caused by: java.lang.NullPointerException
at com.adobe.flexbuilder.util.PathUtils.resolveLocaleInSourcePath(PathUtils.java:297)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getProjectPath(ActionScriptProject.java:713)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getSourceContainers(ActionScriptProject.java:681)
at com.adobe.flexbuilder.as.editor.ui.packageexplorer.content.FlexPackageExplorerContentManager.getSourceRoot(FlexPackageExplorerContentManager.java:644)
at com.adobe.flexbuilder.as.editor.ui.packageexplorer.FlexPackageExplorerContentProvider.getWorkspaceRootChildren(FlexPackageExplorerContentProvider.java:152)
at com.adobe.flexbuilder.as.editor.ui.packageexplorer.FlexPackageExplorerContentProvider.getChildren(FlexPackageExplorerContentProvider.java:80)
at com.adobe.flexbuilder.as.editor.ui.packageexplorer.FlexPackageExplorerContentProvider.getElements(FlexPackageExplorerContentProvider.java:432)
at org.eclipse.jface.viewers.StructuredViewer.getRawChildren(StructuredViewer.java:989)
at org.eclipse.jface.viewers.ColumnViewer.getRawChildren(ColumnViewer.java:703)
at org.eclipse.jface.viewers.AbstractTreeViewer.getRawChildren(AbstractTreeViewer.java:1332)
at org.eclipse.jface.viewers.TreeViewer.getRawChildren(TreeViewer.java:391)
at org.eclipse.jface.viewers.StructuredViewer.getFilteredChildren(StructuredViewer.java:896)
at org.eclipse.jface.viewers.AbstractTreeViewer.getSortedChildren(AbstractTreeViewer.java:601)
at org.eclipse.jface.viewers.AbstractTreeViewer.updateChildren(AbstractTreeViewer.java:2581)
at org.eclipse.jface.viewers.AbstractTreeViewer.internalRefreshStruct(AbstractTreeViewer.java:1867)
at org.eclipse.jface.viewers.TreeViewer.internalRefreshStruct(TreeViewer.java:721)
at org.eclipse.jface.viewers.AbstractTreeViewer.internalRefresh(AbstractTreeViewer.java:1842)
at org.eclipse.jface.viewers.AbstractTreeViewer.internalRefresh(AbstractTreeViewer.java:1799)
at org.eclipse.jface.viewers.AbstractTreeViewer.internalRefresh(AbstractTreeViewer.java:1785)
at org.eclipse.jface.viewers.StructuredViewer$7.run(StructuredViewer.java:1487)
at org.eclipse.jface.viewers.StructuredViewer.preservingSelection(StructuredViewer.java:1422)
at org.eclipse.jface.viewers.TreeViewer.preservingSelection(TreeViewer.java:403)
at org.eclipse.jface.viewers.StructuredViewer.preservingSelection(StructuredViewer.java:1383)
at org.eclipse.jface.viewers.StructuredViewer.refresh(StructuredViewer.java:1485)
at org.eclipse.jface.viewers.ColumnViewer.refresh(ColumnViewer.java:537)
at com.adobe.flexbuilder.as.editor.ui.packageexplorer.FlexPackageExplorerResourceListener$ResourceUpdate.run(FlexPackageExplorerResourceListener.java:117)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:134)
... 22 more
!ENTRY com.adobe.flexbuilder.project 4 43 2012-11-14 10:40:04.231
!MESSAGE Uncaught exception in compiler
!STACK 0
java.lang.NullPointerException
at com.adobe.flexbuilder.util.PathUtils.resolveLocaleInSourcePath(PathUtils.java:297)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getProjectPath(ActionScriptProject.java:713)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getSourceContainers(ActionScriptProject.java:681)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.resolveSourcePath(ActionScriptProject.java:1597)
at com.adobe.flexbuilder.project.ProjectSourcePathResolver.resolve(ProjectSourcePathResolver.java:43)
at com.adobe.flexbuilder.multisdk.compiler.internal.MoxieConfiguration$AsProjectPathResolver.resolve(MoxieConfiguration.java:212)
at flex2.tools.oem.internal.OEMPathResolver.resolve(OEMPathResolver.java:37)
at flex2.compiler.common.PathResolver.checkSinglePathResolvers(PathResolver.java:127)
at flex2.compiler.common.PathResolver.resolve(PathResolver.java:54)
at flex2.compiler.common.ConfigurationPathResolver.getVirtualFile(ConfigurationPathResolver.java:110)
at flex2.tools.Compiler.processConfiguration(Compiler.java:605)
at flex2.tools.Compiler.processConfiguration(Compiler.java:526)
at flex2.tools.oem.internal.OEMUtil.getApplicationConfiguration(OEMUtil.java:235)
at flex2.tools.oem.internal.OEMUtil.getApplicationConfiguration(OEMUtil.java:206)
at flex2.tools.oem.Application.recompile(Application.java:866)
at flex2.tools.oem.Application.compile(Application.java:681)
at flex2.tools.flexbuilder.BuilderApplication.compile(BuilderApplication.java:354)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASApplicationBuilder$MyBuilder.mybuild(ASApplicationBuilder.java:319)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASApplicationBuilder.build(ASApplicationBuilder.java:129)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASBuilder.build(ASBuilder.java:198)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASItemBuilder.build(ASItemBuilder.java:70)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.buildItem(FlexProjectBuilder.java:575)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.build(FlexProjectBuilder.java:350)
at com.adobe.flexbuilder.project.compiler.internal.FlexIncrementalBuilder.build(FlexIncrementalBuilder.java:187)
at org.eclipse.core.internal.events.BuildManager$2.run(BuildManager.java:629)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:172)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:203)
at org.eclipse.core.internal.events.BuildManager$1.run(BuildManager.java:255)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:258)
at org.eclipse.core.internal.events.BuildManager.basicBuildLoop(BuildManager.java:311)
at org.eclipse.core.internal.events.BuildManager.build(BuildManager.java:343)
at org.eclipse.core.internal.events.AutoBuildJob.doBuild(AutoBuildJob.java:144)
at org.eclipse.core.internal.events.AutoBuildJob.run(AutoBuildJob.java:242)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
!ENTRY com.adobe.flexbuilder.project 4 43 2012-11-14 10:40:04.251
!MESSAGE Uncaught exception in compiler
!STACK 0
java.lang.NullPointerException
at com.adobe.flexbuilder.util.PathUtils.resolveLocaleInSourcePath(PathUtils.java:297)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getProjectPath(ActionScriptProject.java:713)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getSourceContainers(ActionScriptProject.java:681)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.resolveSourcePath(ActionScriptProject.java:1597)
at com.adobe.flexbuilder.project.ProjectSourcePathResolver.resolve(ProjectSourcePathResolver.java:43)
at com.adobe.flexbuilder.multisdk.compiler.internal.MoxieConfiguration$AsProjectPathResolver.resolve(MoxieConfiguration.java:212)
at flex2.tools.oem.internal.OEMPathResolver.resolve(OEMPathResolver.java:37)
at flex2.compiler.common.PathResolver.checkSinglePathResolvers(PathResolver.java:127)
at flex2.compiler.common.PathResolver.resolve(PathResolver.java:54)
at flex2.compiler.common.ConfigurationPathResolver.getVirtualFile(ConfigurationPathResolver.java:110)
at flex2.tools.Compiler.processConfiguration(Compiler.java:605)
at flex2.tools.Compiler.processConfiguration(Compiler.java:526)
at flex2.tools.oem.internal.OEMUtil.getApplicationConfiguration(OEMUtil.java:235)
at flex2.tools.oem.internal.OEMUtil.getApplicationConfiguration(OEMUtil.java:206)
at flex2.tools.oem.Application.recompile(Application.java:866)
at flex2.tools.oem.Application.compile(Application.java:681)
at flex2.tools.flexbuilder.BuilderApplication.compile(BuilderApplication.java:354)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASApplicationBuilder$MyBuilder.mybuild(ASApplicationBuilder.java:319)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASApplicationBuilder.build(ASApplicationBuilder.java:129)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASBuilder.build(ASBuilder.java:198)
at com.adobe.flexbuilder.multisdk.compiler.internal.ASItemBuilder.build(ASItemBuilder.java:70)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.buildItem(FlexProjectBuilder.java:575)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.build(FlexProjectBuilder.java:350)
at com.adobe.flexbuilder.project.compiler.internal.FlexIncrementalBuilder.build(FlexIncrementalBuilder.java:187)
at org.eclipse.core.internal.events.BuildManager$2.run(BuildManager.java:629)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:172)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:203)
at org.eclipse.core.internal.events.BuildManager$1.run(BuildManager.java:255)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:258)
at org.eclipse.core.internal.events.BuildManager.basicBuildLoop(BuildManager.java:311)
at org.eclipse.core.internal.events.BuildManager.build(BuildManager.java:343)
at org.eclipse.core.internal.events.AutoBuildJob.doBuild(AutoBuildJob.java:144)
at org.eclipse.core.internal.events.AutoBuildJob.run(AutoBuildJob.java:242)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
!ENTRY org.eclipse.core.resources 4 2 2012-11-14 10:40:04.260
!MESSAGE Problems occurred when invoking code from plug-in: "org.eclipse.core.resources".
!STACK 0
java.lang.NullPointerException
at com.adobe.flexbuilder.util.PathUtils.resolveLocaleInSourcePath(PathUtils.java:297)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getProjectPath(ActionScriptProject.java:713)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getSourceContainers(ActionScriptProject.java:681)
at com.adobe.flexbuilder.project.compiler.internal.BuilderUtils.copyDependents(BuilderUtils.java:438)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.build(FlexProjectBuilder.java:393)
at com.adobe.flexbuilder.project.compiler.internal.FlexIncrementalBuilder.build(FlexIncrementalBuilder.java:187)
at org.eclipse.core.internal.events.BuildManager$2.run(BuildManager.java:629)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:172)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:203)
at org.eclipse.core.internal.events.BuildManager$1.run(BuildManager.java:255)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:258)
at org.eclipse.core.internal.events.BuildManager.basicBuildLoop(BuildManager.java:311)
at org.eclipse.core.internal.events.BuildManager.build(BuildManager.java:343)
at org.eclipse.core.internal.events.AutoBuildJob.doBuild(AutoBuildJob.java:144)
at org.eclipse.core.internal.events.AutoBuildJob.run(AutoBuildJob.java:242)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
!ENTRY org.eclipse.core.resources 4 75 2012-11-14 10:40:04.272
!MESSAGE Errors occurred during the build.
!SUBENTRY 1 com.adobe.flexbuilder.project 4 75 2012-11-14 10:40:04.272
!MESSAGE Errors running builder 'Flex' on project 'configurator'.
!STACK 0
java.lang.NullPointerException
at com.adobe.flexbuilder.util.PathUtils.resolveLocaleInSourcePath(PathUtils.java:297)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getProjectPath(ActionScriptProject.java:713)
at com.adobe.flexbuilder.project.actionscript.internal.ActionScriptProject.getSourceContainers(ActionScriptProject.java:681)
at com.adobe.flexbuilder.project.compiler.internal.BuilderUtils.copyDependents(BuilderUtils.java:438)
at com.adobe.flexbuilder.project.compiler.internal.FlexProjectBuilder.build(FlexProjectBuilder.java:393)
at com.adobe.flexbuilder.project.compiler.internal.FlexIncrementalBuilder.build(FlexIncrementalBuilder.java:187)
at org.eclipse.core.internal.events.BuildManager$2.run(BuildManager.java:629)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:172)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:203)
at org.eclipse.core.internal.events.BuildManager$1.run(BuildManager.java:255)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.internal.events.BuildManager.basicBuild(BuildManager.java:258)
at org.eclipse.core.internal.events.BuildManager.basicBuildLoop(BuildManager.java:311)
at org.eclipse.core.internal.events.BuildManager.build(BuildManager.java:343)
at org.eclipse.core.internal.events.AutoBuildJob.doBuild(AutoBuildJob.java:144)
at org.eclipse.core.internal.events.AutoBuildJob.run(AutoBuildJob.java:242)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)