Adobe Flash Player and Java will not install on my computer

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Hi Jughead417,
Are you able to download other programs from the internet? Could the firewall in Kaspersky Total Security preventing the download?
Please do the following:
- Open Windows Explorer and navigate to your %temp% directory (unless changed, this is usually at C:\Users\<YourUserID>\AppData\Local\Temp\)
- Create an empty text file named ADM.trace inside this directory
- To create the empty text file, right-click in an empty area and select New > Text Document
- Rename the new file to ADM.trace
- Note: make sure file extensions are visible so that the extension is .trace and not .txt. See Show or hide file name extensions - Windows Help
- Download and run the online installer again until it stops
- You can deselect the McAfee security offering check-box. It has no bearing on whether or not the download fails or is successful
- You can deselect the McAfee security offering check-box. It has no bearing on whether or not the download fails or is successful
- When the installation stops, go to the C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs directory. There should be two (2) file in the directory, Adobe_ADM.log and Adobe_GDE.log
- Upload both files using the instructions posted here How to share a document
- Post the URL to the uploaded files in your reply
Thank you.
--
Maria

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Thank you for your detailed reply. I followed your directions and everything seemed to work, but I'm not sure why I needed to post the URL to a reply. I posted the URL for the two files in my reply to you above.Is that what I was supposed to do? What are my next steps?
Thank you!
Jughead417
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Hi,
The comment was to just post the URL in your reply to my post. No need to post the URL in a reply by itself.
I cannot access the URL, please make sure it's a public URL, not a private URL.
--
Maria
