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Adobe Flash Player Constantly Crashes Firefox Browser

Community Beginner ,
Oct 16, 2016 Oct 16, 2016

I use Win7 Professional with Firefox 49.0.1 browser. The version of Adobe Flash installed here is 23.0.0.185 which is apparently the newest version for my computer. It's for 64bit. It seems that I get notices that Adobe Flash Player has crashed multiple times per day at times. It isn't because I am watching long video content either. I might be on a site with an embedded short video, reading email, playing a word game or just surfing. There is no one activity I can point to that causes this issue as I don't watch tv shows or movies on the computer. Matter of fact, it seems to occur more with short video clips than anything longer. It happened earlier today and I was just reading email and clicking through a few sites to see what was up. This is very frustrating and every time it happens I elect to send a crash report to Mozilla. There is nothing from Adobe that pops up that asks whether I want to send a crash report to you. Maybe if you had this function there would be fewer crashes as you could actually see what was going on at the time the crash occurred. At this point, there is no alternative to using Flash Player and I sure wish it were more stable as I am totally frustrated with this. I see other people had the same issue but they were not very recent and using different browsers and versions of windows so I decided to start my own thread. I hope somebody reading this can help me with the issue. Thanks.

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New Here ,
Oct 18, 2016 Oct 18, 2016

I have upgraded to Firefox 49.0.2 and Adobe Flash 23.0.0.202 but that does not solve the problem, as Adobe Flash on the web page  https://wmb1.settrade.com/realtime/streaming5/flash/StreamingPage.jsp  crashes every time I try to use it in Firefox.

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original post

I have a similar problem  which started after I installed Flash Player 23.0.0.185

Win 7 Pro SP1 32 Bit

Firefox 49.0.1

Adobe Flash 23.0.0.185

When I use a stock trading web site https://wmb1.settrade.com/realtime/streaming5/flash/StreamingPage.jsp , the web page loads OK, but anything I click on causes Adobe Flash to crash. Reloading the page works only to reload the page, after I agree to resend information - see below image but as Once the page reloads, as soon as I click on something or just wait for a while,  Adobe Flash crashes.

I tried disabling hardware acceleration

I turned off protection mode

I added the boolean expression dom.ipc.plugins.enabled;and set it to false, and

I set the preference name dom.ipc.plugins.timeoutSecs to -1 (default is 45)

When I put another window in focus and then switch back to the stock trading window, he flash player crashes without any other action on my part

Nothing seems to keep Flash from crashing.

Is there a fix for this issue?

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New Here ,
Oct 31, 2016 Oct 31, 2016

Hello I have tried everything to fix this too on my firefox browser, I know I can use chrome & other browsers but feel firefox has the best security addons that work properly eg: webrtc stops ip leakage. Anyway I found a fix for now which I thought I may share with you if you wanna stick with firefox Make sure when u install the following firefox addon you set shockwave flash to never activate in firefox addon settings. I hope this helps.

Video WithOut Flash :: Add-ons for Firefox

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

I'm always happy to take a look at Firefox crash reports to see if I can glean anything useful from them.

To get the crash report, do the following:

- Type about:crashes in the Firefox Address Bar

You'll get a list of links.  Pick a couple of them, right-click and choose Open Link in New Tab

The links will change colors and the names will change to begin with "bp-"

Right click on the link again and choose Copy Link Location


Just paste a few of those here, and I'll check them out.

Thanks!

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Community Beginner ,
Nov 02, 2016 Nov 02, 2016
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New Here ,
Nov 02, 2016 Nov 02, 2016

I tried your suggestion but I don't get the report I get a throttle message instead?

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

https://crash-stats.mozilla.com/report/index/3671d2ab-da27-4e3e-a9ea-a59902161028

This one is a crash in Firefox.  It indicates that the browser is unable to allocate the memory necessary to render the content.  If you haven't exited the browser and/or rebooted the computer in a while, that's a great place to start. 

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Adobe Employee ,
Nov 02, 2016 Nov 02, 2016

Half of my comment got eaten by the forums...

The other two crash dumps are another OOM (Out of Memory) condition in Firefox, and a crash in your Intel Graphics driver.  In both instances, Flash Player wasn't on the crashing thread, but I see hundreds of concurrent threads, and the metadata in the crash report indicates that the machine is very low on available RAM (~160MB / 1.2GB).

It's not abnormal for some of the high-end 3D games like Farmville2 to take 1-2GB of RAM on their own.

Each concurrent tab you have open consumes resources that aren't released until you close the tab.  If you're opening tons and tons of tabs, that may be what you're running into here.  When Flash Player encounters an out of memory condition, we should a grey circle with an exclamation point, and we halt safely.

So, a couple things come to mind:

- Reboot the machine.  This will make any memory leaked by applications running on the machine available again.  If it's been a while since you've rebooted, this may improve the situation for a while.  Rebooting weekly is probably a good rule of thumb.

- Limit the number of open tabs. 

If that's not palatable, adding RAM to the machine and using a 64-bit operating system and browser that can take advantage of the larger address space would better support running a large number of concurrent tabs.  It's also the case that other browser are better about managing resources in backgrounded tabs.  You might explore some of the other major commercial options to see if they're a better fit for your browsing habits.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

Thank you for letting me know about the out of memory issue. I do use 64 bit Firefox and Windows 7 operating systems and I am unsure of why you think I don't. I'd be interested in knowing if you see something that leads you to think I am running on 32 bit.

I must admit that at times I have had about 5 tabs or windows open at the same time but that's about it. I don't play games in FB however I do play a couple at Microsoft Zone which are single player word games and the like, none of which are 3D so I am a bit unsure of what is eating my RAM but I admit the machine only came with 6 gigs of it.

I do reboot periodically as sometimes I need to refresh the system and my printer has started acting up after only 3 years of use (my past 2 printers lasted around 8-10 years each..) but none of this seems to be fixing that issue. All of a sudden cyan doesn't want to print etc. I guess it's time for a new printer.

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

I am unsure of why you think I don't. I'd be interested in knowing if you see something that leads you to think I am running on 32 bit.

In the absence of explicit details, I do a lot of guessing to minimize the amount of time it takes to help get you fixed. The fact that you're running out of memory, and had 1.2GB available to start with hinted to me that it was an old machine, and 32-bit Firefox is the dominant (by far) version in distribution.

The benefit of moving to 64-bit is that you get access to a much larger memory address space, but you'd still need to have enough RAM to take advantage of it. 

If you *can* upgrade them machine to 8 or 16GB of RAM, that would certainly be a big improvement.  Just seeing that you're running really low on RAM regularly, I imagine that the machine spends a lot of time swapping memory to disk, which would hurt overall performance.

Anyway, the moral of the story is that the crash dumps you've provided aren't coming from Flash Player.  If you have some others you'd like me to look at, I'm happy to do that, but RAM upgrades are generally fairly inexpensive, and would probably make a big difference in terms of performance on this machine.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

The FF I run is 64 bit, I just checked. When I bought this computer in 2012 I was told the RAM was 8 gig. I guess I was lied to lol. I am not sure how to add memory on this one but I'm sure I can open it and do it. I was very familiar with the machines I had prior to this one and added memory there, though, so it can't be all that different and I'd prefer not to buy a new one yet if I don't have to. This problem has only been a problem lately.  What do you think has changed that is causing this? I can try to fix the causes of too much swapping as well..if that can be fixed. I understand you are an Adobe guy but you know a lot more than I do so I figure I'd ask. Thanks.

oh..just so you know, task manager tells me i have the following re memory (and can you explain what cached might contain? I clean out cookies and history often)

total:  6018

cached:  3413

available:3430

free:  52

(it keeps changing but you get the idea)

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

Out of curiosity, how much hard disk space do you have free?

It's totally possible that the crash reports aren't completely accurate, but here's where I'm getting the numbers.


For this crash, it says that you have about 1GB of physical RAM free, and 500MB of virtual RAM.  I don't really understand why the virtual memory pool is so heavily used in this scenario, but it looks like the machine has swapped ~4.2GB of RAM to disk.  Virtual Memory is bad -- it means that the operating system is faking additional available RAM by writing to your hard disk, hard disks are on the order of 100,000x slower than doing the same operation in physical RAM, so it's definitely not the first choice.

When I looked at Available Physical Memory, I saw pretty consistently that you had ~1.2 GB free, so I figured it was a system with 2GB of RAM.  Either your Firefox instance is eating up ~4GB doing whatever it is that you're doing in a handful of tabs, or you've got other applications running on the system that are competing heavily for available RAM.

The reason that I was thinking 32-bit is laid out a little more clearly here. 
On a 64-bit system with a large hard disk and plenty of RAM, you can allocate up to 16TB of RAM for a process, vs. ~2GB on a 32-bit system, or a 64-bit system running a 32-bit Firefox (up until recently, you had to jump through hoops to get 64-bit Firefox, so this was the typical configuration).

Chat Question: Memory Limits for 32-bit and 64-bit processes – ASP.NET Debugging

I also noticed on my second look that the call to js::AutoEnterOOMUnsafeRegion::crash, which makes me think that rather than being a true out of memory condition, this is a case where the JavaScript virtual machine flagged a request for memory allocation as unsafe and aborted.  We do something similar in Flash Player, so this may actually be a security thing that's either keeping you safe from an exploit against JavaScript, or it's just a little over-enthusiastic and catching legitimate content.  I'm just making an educated guess.  Someone that actually works on Firefox could probably offer more insight into what's going on here.

OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | JS::Zone::adoptUniqueIds

Total Virtual Memory4,294,836,224 bytes (4 GB)
Available Virtual Memory499,023,872 bytes (475.91 MB)
Available Page File6,242,570,240 bytes (5.81 GB)
Available Physical Memory1,053,831,168 bytes (1005.01 MB)

It's a very low-volume crash, doesn't involve Flash, and seems to be distributed appropriately across multiple versions of Firefox, such that probably isn't something that was caused by the latest update.

OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | JS::Zone::adoptUniqueIds - Signature report - ...

For this one:

[@ OOM | small] - Firefox 49.0.1 Crash Report - Report ID: f2567763-04c0-456f-80e9-c82eb2161021

Total Virtual Memory4,294,836,224 bytes (4 GB)
Available Virtual Memory166,780,928 bytes (159.05 MB)
Available Page File6,093,422,592 bytes (5.67 GB)
Available Physical Memory1,281,617,920 bytes (1.19 GB)
System Memory Use Percentage79
OOM Allocation Size1,044 bytes (1.02 KB)

Again, you have a really small available virtual memory pool (~160MB), and a lot of physical RAM, but Firefox attempted to allocate 1.02K of memory and wasn't able to, so it crashed.

This is a high-volume crash, but one that you'd expect to see through normal usage by a large volume of users:

OOM | small - Signature report - Mozilla Crash Reports

In both instances the disk-based Virtual Memory pool is heavily used, which indicates that the physical RAM is unavailable. It may be that this is simply a bad case of memory fragmentation (see Internal Fragmentation here: Fragmentation (computing) - Wikipedia ) such that while there are free blocks of memory, they're not in a contiguous, usable distribution.

It's interesting to me that the System Memory Use Percentage and OOM Allocation Size rows are only present in this crash, which supports my theory that the first one wasn't a true OOM condition, but simply leverages the same facilities to punch out in a safe way when memory allocations start failing.

I don't see anything that would change my guidance really.  You're running out of usable memory.  It might be that a different browser would do a more efficient job in handling and compacting memory allocations such that more of that remaining 1.2GB of RAM would stay in a usable configuration.  I'm guessing that you don't have a ton of free disk space.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

First, I have to thank you for taking the time to go through this with me so thoroughly.

I have a 1T hard drive (well, almost anyway 912 gig and 488 gigs are free. I am a music nut and I have a lot of live shows (flac etc) stored on here that I have to offload to my external drive which I shall get going on over the weekend. But these only take over the hard disc space as I am not playing them all the time. So I do have a lot of physical disk space available.

It is possible that running AVG Internet Security + AVG PC Tune Up + Malwarebytes (all premiums, none free) could be eating some of that RAM. The AVG PC Tune Up is rather new so it could be the culprit and I can take that off the start up list as it doesn't have to be running all the time like the Internet Security and Malwarebytes do. What do you think?

I can defrag the computer if you think it will help. I wonder if the "new" defrag is similar to the old where it puts file types together instead of just moving stuff willy-nilly to keep the in use stuff close together. I used to be able to watch it defrag in XP but they seemingly did away with that in 7.

It's interesting that FF sees Java as being somewhat unstable. They state so.

It's also interesting as you made me look at configsys and I see I am on a selective startup with the boxes checked: load system services and load startup items instead of Normal startup. I don't remember ever changing it. Does this make a difference?

Also, when I look at Task Manager processes, I see FF is using 875k of memory but 2 or less cpu. i don't see much using memory in the cpu there. The items using most memory (way less in comparison to FF) are avg, dell up tray, dwm, mbam, and a game of hearts i was playing before I answered this. I don't even know what dwm is. For that matter, desk tray either.

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Community Beginner ,
Nov 03, 2016 Nov 03, 2016

oh now this is interesting. i was just finishing my game of hearts and i get a message from AVG pc tuneup telling me that FF is not in use currently so it is reducing it's memory load until I need to use it. Very interesting. So I guess I don't want to disable that from startup?

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Community Beginner ,
Nov 15, 2016 Nov 15, 2016
LATEST

Since I can't ask this on line because they closed the thread I will ask now as I did answer you but no answer back since then. Then Yahoo shut down my account for some unknown reason for three days until they could get me back up and running and then I got sick and I was out of it for over a week. So if you could respond and let me know because I do have a lot of free disc space it would be appreciated.

From: jeromiec83223024 <forums_noreply@adobe.com>

To: Helene Tekulsky <xwordsolvr@yahoo.com>

Sent: Thursday, November 3, 2016 7:24 PM

Subject: Adobe Flash Player Constantly Crashes Firefox Browser

|

Adobe Flash Player Constantly Crashes Firefox Browser

created by jeromiec83223024 in Using Flash Player - View the full discussionOut of curiosity, how much hard disk space do you have free? It's totally possible that the crash reports aren't completely accurate, but here's where I'm getting the numbers.

For this crash, it says that you have about 1GB of physical RAM free, and 500MB of virtual RAM.  I don't really understand why the virtual memory pool is so heavily used in this scenario, but it looks like the machine has swapped ~4.2GB of RAM to disk.  Virtual Memory is bad -- it means that the operating system is faking additional available RAM by writing to your hard disk, hard disks are on the order of 100,000x slower than doing the same operation in physical RAM, so it's definitely not the first choice.  When I looked at Available Physical Memory, I saw pretty consistently that you had ~1.2 GB free, so I figured it was a system with 2GB of RAM.  Either your Firefox instance is eating up ~4GB doing whatever it is that you're doing in a handful of tabs, or you've got other applications running on the system that are competing heavily for available RAM. I also noticed on my second look that the call to js::AutoEnterOOMUnsafeRegion::crash, which makes me think that rather than being a true out of memory condition, this is a case where the JavaScript virtual machine flagged a request for memory allocation as unsafe and aborted.  We do something similar in Flash Player, so this may actually be a security thing that's either keeping you safe from an exploit against JavaScript, or it's just a little over-enthusiastic and catching legitimate content.  I'm just making an educated guess.  Someone that actually works on Firefox could probably offer more insight into what's going on here. 

OOM

unknown

js::AutoEnterOOMUnsafeRegion::crash

JS::Zone::adoptUniqueIds

 

Total Virtual Memory

4,294,836,224 bytes (4 GB)

Available Virtual Memory

499,023,872 bytes (475.91 MB)

Available Page File

6,242,570,240 bytes (5.81 GB)

Available Physical Memory

1,053,831,168 bytes (1005.01 MB)

 It's a very low-volume crash, doesn't involve Flash, and seems to be distributed appropriately across multiple versions of Firefox, such that probably isn't something that was caused by the latest update. OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | JS::Zone::adoptUniqueIds - Signature report - Mozilla Crash Report…  For this one: @ OOM - Firefox 49.0.1 Crash Report - Report ID: f2567763-04c0-456f-80e9-c82eb2161021  

Total Virtual Memory

4,294,836,224 bytes (4 GB)

Available Virtual Memory

166,780,928 bytes (159.05 MB)

Available Page File

6,093,422,592 bytes (5.67 GB)

Available Physical Memory

1,281,617,920 bytes (1.19 GB)

System Memory Use Percentage

79

OOM Allocation Size

1,044 bytes (1.02 KB)

 Again, you have a really small available virtual memory pool (~160MB), and a lot of physical RAM, but Firefox attempted to allocate 1.02K of memory and wasn't able to, so it crashed.  This is a high-volume crash, but one that you'd expect to see through normal usage by a large volume of users: OOM | small - Signature report - Mozilla Crash Reports  In both instances the disk-based Virtual Memory pool is heavily used, which indicates that the physical RAM is unavailable. It may be that this is simply a bad case of memory fragmentation (see Internal Fragmentation here: Fragmentation (computing) - Wikipedia ) such that while there are free blocks of memory, they're not in a contiguous, usable distribution.  It's interesting to me that the System Memory Use Percentage and OOM Allocation Size rows are only present in this crash, which supports my theory that the first one wasn't a true OOM condition, but simply leverages the same facilities to punch out in a safe way when memory allocations start failing. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9111656#9111656 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9111656#9111656 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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New Here ,
Nov 03, 2016 Nov 03, 2016
 

Appreciate any time you have to look at the situation.

Before posting the Flash Player crash links, I'd better amplify.

1.  I am using Flash in a Sandboxie'd browser (FF 49.0.2), and I have heard from the stock market source ha hey did not design the stock trading page for Firefox, only for Chrome and IE11https://wme2.settrade.com/realtime/streaming5/flash/StreamingPage.jsp

2. I have IE 11 and it works fine in IE, but I prefer Firefox for other reasons.

3. I can reproduce the crashes at will, which I just did twice and here are the links

[@ npswf32_23_0_0_205.dll@0x3c6a2a] - Firefox 49.0.2 Crash Report - Report ID: 6f324587-84b7-4050-ba...

[@ npswf32_23_0_0_205.dll@0x3c6a2a] - Firefox 49.0.2 Crash Report - Report ID: fc8af9a2-e260-44af-8c...

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

In this instance, there are Flash stacks, but out of the ~490,000,000 daily Firefox sessions, something like 13 of these crashes have been reported over the last couple weeks, and of those, they all come from a handful (~5) of unique users.

My impression, given the extreme infrequency of the crashes, is that this is Sandboxie, Flash, Firefox and Flash Player's Protected Mode not playing nice together.  We're not going to make changes to address bugs specific to Sandboxie, so that avenue is a non-starter.

Flash Player is already sandboxed (we basically tacked on the Chromium sandbox to our side of Firefox's plug-in interface -- see Inside Flash Player Protected Mode for Firefox for details.

You could try disabling Flash Player's sandbox and using Sandboxie: Adobe Flash protected mode in Firefox | Firefox Help​ or using 64-Bit Firefox, which includes a native NPAPI sandbox.

To be perfectly honest, in my personal opinion, I think you're far better off dispensing with the Sandboxie/Firefox combination and just using Chrome.  You'd be getting filesystem isolation for the Flash plug-in very similar to what Sandboxie is bringing to the table, plus as-good or better process isolation (which IMO, is really what matters), without using a tacked-on third party thing that nobody tests with or supports.

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New Here ,
Nov 03, 2016 Nov 03, 2016

Thanks for the info, but since IE11 works fine with Sandboxie on the stock board site, I will stick with that combo while I still use a 32bit Notebook, and use Sandboxie and Firefox for all other browsing where I have very few problems.

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