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Adobe flash player either hangs or crashes in Firefox

Community Beginner ,
Aug 27, 2013 Aug 27, 2013

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Adobe flash player either hangs up the web browser Firefox or crashes within Firefox.  This has been occurring for about a year even though Firefox and the adobe flash player have been updated and upgraded many times over the last year.  Multiple crash reports have been sent to either Adobe or Firefox (I am not sure which one actually gets the crash report) but it appears someone knows about this issue since I seem to be getting more pop up boxes from Firefox now when the Windows 7 system seems to hang (no response from mouse when I try to close the Firefox browser window).  The pop up box states that Adobe flash player is not responding or in a loop so when I respond to the pop up window to cancel the task all the flash player displays in all of the open Firefox browser sessions crash.  However, if I use google chrome and the same ESPN videos that use Adobe flash player so far I have not seen the same issue of hangs or crashes.  So, is this a known issue with Adobe flash player and/or Firefox or has it just never been fixed correctly?

Configuration:

Sony VPCF2390X - I7-2760QM - 8 GB - GEForce GT 540M - 1920 X  1200 Resolution

Windows 7 Home  Premium Service Pack 1 -  7.1.13.1088   64-bit

Firefox 23.0.1

Adobe Flash Player 11,8,800,115

Message was edited by: Stingray99

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replies 131 Replies 131
Adobe Employee ,
Oct 09, 2013 Oct 09, 2013

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Running without the Firefox extensions/plugins is just a temporary troubleshooting step.  The idea is to see if one of these is conflicting with Flash Player.  If Flash runs normally with all of them turned off, the next step is to enable a group of them and then attempt to narrow down the conflict.

As for safe mode, your system will be restored to normal mode on the next reboot.

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Community Beginner ,
Oct 09, 2013 Oct 09, 2013

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Well, thank you for that pretty good description of EXACTLY HOW to troubleshoot plugins, which I've found nowhere else.  The key is to have flash in operation when you turn extensions and plugins back on one-by-one, isn't it.

Here's what I could replicate over and over and over: in safe mode, with all ext's and plugins turned off (except for Flash, of course), I could go to the media player at CBC (Power and Politics will do), and upon clicking the arrow to get the player to engage, everything hangs and I get the "Warning: Unresponsive plugin. Shockwave Flash may be busy or may have stopped responding."  That lasts for maybe 20 or 30 seconds, before the player finally engages (without sound, if that's important).  I replicated that on 4 out of 4 attempts.

In safe mode, with all ext's and plugins turned off, I also went to a movie site.  The movie site's media player engaged (without sound), but within a minute Flash crashed completely -- that logo of a jigsaw piece appeared, along with the message saying Flash had crashed.  That happened only once out of the three times I went to the movie site, so I was eventually able to use that movie site (running the same movie, same player), as well as the CBC player, when I tested each extension and plugin one-by-one, turning them back on.  There was absolutely no difference when I did so.  There was no hanging and no crashing at either the movie site or the CBC.

In normal mode, I also tested all the extensions and plugins.  Turning them back on one-by-one did not make the movie hang or crash.

Here's one more clue.  It's tiny, but it might have some meaning for you.  Ever since this Flash Crash problem began 6 months ago, 80% of the time that Firefox loads, the Bookmarks Toolbar fails to view.  I can make it appear by going into View, Toolbars, unchecking the toolbar (it is checked, but as I said, it doesn't view), and then checking it.    

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Adobe Employee ,
Oct 10, 2013 Oct 10, 2013

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Can you post your system's dxdiag report?  Crashes like this suggest a hardware driver problem.

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users

Thanks

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Community Beginner ,
Oct 10, 2013 Oct 10, 2013

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Adobe Flash Player  11.9 -  Bug 3648787

I noticed in my System report the notation again and again: No problems found.

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Community Beginner ,
Oct 10, 2013 Oct 10, 2013

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One more note, Chris.  I'm looking right at my Add-ons Manager, which  tells me I've got Shockwave Flash disabled, yet I'm being pummeled about  once a minute by the message "Warning: Unresponsive plugin. Shockwave  Flash may be busy or may have stopped responding."  Everything gets hung  up: browsers, Outlook, Word.  And let me tell you, this is not the  first time this has happened.  I thought I was going insane at first -- I  must not have Flash disabled, I said, if I'm getting that message.   Well, I'm not going insane.  Your program is not responding to my  command in the Add-ons Manager.

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New Here ,
Oct 11, 2013 Oct 11, 2013

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TalkBack101, -update- I have not had any problems with Shockwave Flash since getting rid of the other Adobe applications that I mentioned.  It has only been a couple of days and a couple dozen videos that I have tested, but I would have had several crashes by this stage, prior to deleting the other Adobe programs. Yesterday I had  three CBC newsclips running simultaneously without any crash or even slowdown.  I agree that the problem is with Adobe and not my computer or other software.

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Community Beginner ,
Oct 11, 2013 Oct 11, 2013

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The sun evidently shines upon you.  It does not shine upon me.  Apart from the Shockwave Flash plugin, Adobe Reader is the only other Adobe product I have on my computer, and that's enough to make my life hell.

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Adobe Employee ,
Oct 11, 2013 Oct 11, 2013

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@TalkBack101 - Unfortunately I can't get to your dxdiag report right now (the bug database appears to be down at the momement) but I'll try again next week or you can post the contents (it's just a text file) as a reply in this thread. 

As for the Add ons manager saying that Flash is disabled, you you still see the "warning: unresponsive plugin..." message, can you navigate to "about:plugins" and copy/paste the contents of the page displayed?  You shouldn't see this if the plugin isn't being loaded.

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Community Beginner ,
Oct 11, 2013 Oct 11, 2013

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------------------
System Information
------------------
Time of this report: 10/10/2013, 15:38:42
       Machine name: DGGSV7B1
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.               
       System Model: Dell DV051                  
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
          Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
             Memory: 1014MB RAM
          Page File: 931MB used, 1504MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
     Manufacturer: Intel Corporation
        Chip type: Intel(R) 82915G/GV/910GL Express Chipset
         DAC type: Internal
       Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_01C41028&REV_04
   Display Memory: 128.0 MB
     Current Mode: 1024 x 768 (32 bit) (75Hz)
          Monitor: Dell E176FP
  Monitor Max Res: 1280,1024
      Driver Name: ialmrnt5.dll
   Driver Version: 6.14.0010.4543 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 3/23/2006 20:38:50, 45694 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ialmnt5.sys
    Mini VDD Date: 3/23/2006 20:47:06, 1166972 bytes
Device Identifier: {D7B78E66-66C2-11CF-2762-CE21A5C2CB35}
        Vendor ID: 0x8086
        Device ID: 0x2582
        SubSys ID: 0x01C41028
      Revision ID: 0x0004
      Revision ID: 0x0004
      Video Accel:
Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801C4&REV_1022
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: sthda.sys
         Driver Version: 5.10.4823.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/16/2005 12:36:00, 1047816 bytes
            Other Files:
        Driver Provider: SigmaTel
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 44100
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

            Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID:
        Manufacturer ID: 1
             Product ID: 81
                   Type: Emulated
            Driver Name:
         Driver Version:
      Driver Attributes:
            WHQL Logo'd:
          Date and Size:
            Other Files:
        Driver Provider:
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SigmaTel Audio
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: sthda.sys
         Driver Version: 5.10.4823.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/16/2005 12:36:00, 1047816 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0

            Description: Modem #0 Line Record (emulated)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name:
         Driver Version:
      Driver Attributes:
          Date and Size:
              Cap Flags: 0x20
           Format Flags: 0x0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Dell USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
        FF Driver: n/a

      Device Name: Dell USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
        FF Driver: n/a

      Device Name: Dell USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x265A
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 11:45:37, 59520 bytes
| Driver: usbd.sys, 8/4/2004 03:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/13/2008 11:39:48, 14592 bytes
| Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2010
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/13/2008 11:39:48, 14592 bytes
| Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 11:39:47, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes
| Driver: mouhid.sys, 8/17/2001 13:48:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 17:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 11:39:48, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.6311)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Conexant D850 56K V.9x DFVc Modem
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 191.7 GB
Total Space: 235.3 GB
File System: NTFS
      Model: WDC WD2500JS-75NCB3

      Drive: D:
      Model: TSSTcorp DVD-ROM TS-H352C
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:46, 62976 bytes

      Drive: E:
      Model: PHILIPS DVD+-RW DVD8801
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:46, 62976 bytes

--------------
System Devices
--------------
     Name: Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Device ID: PCI\VEN_8086&DEV_266F&SUBSYS_01C41028&REV_04\3&172E68DD&0&F9
   Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 11:51:52, 3328 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:29, 24960 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:30, 96512 bytes

     Name: Intel(R) 82801FB/FBM SMBus Controller - 266A
Device ID: PCI\VEN_8086&DEV_266A&SUBSYS_01C41028&REV_04\3&172E68DD&0&FB
   Driver: n/a

     Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_8086&DEV_2668&SUBSYS_01C41028&REV_04\3&172E68DD&0&D8
   Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 09:36:05, 144384 bytes

     Name: Intel(R) 82801FB/FBM PCI Express Root Port - 2662
Device ID: PCI\VEN_8086&DEV_2662&SUBSYS_00000000&REV_04\3&172E68DD&0&E1
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes

     Name: Intel(R) 82801FB/FBM PCI Express Root Port - 2660
Device ID: PCI\VEN_8086&DEV_2660&SUBSYS_00000000&REV_04\3&172E68DD&0&E0
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes

     Name: Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
Device ID: PCI\VEN_8086&DEV_265C&SUBSYS_01C41028&REV_04\3&172E68DD&0&EF
   Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 30208 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes
   Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 17:11:54, 7168 bytes

     Name: Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Device ID: PCI\VEN_8086&DEV_265B&SUBSYS_01C41028&REV_04\3&172E68DD&0&EB
   Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes

     Name: Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Device ID: PCI\VEN_8086&DEV_265A&SUBSYS_01C41028&REV_04\3&172E68DD&0&EA
   Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes

     Name: Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Device ID: PCI\VEN_8086&DEV_2659&SUBSYS_01C41028&REV_04\3&172E68DD&0&E9
   Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes

     Name: Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Device ID: PCI\VEN_8086&DEV_2658&SUBSYS_01C41028&REV_04\3&172E68DD&0&E8
   Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:35, 20608 bytes
   Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:36, 143872 bytes
   Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 17:12:08, 74240 bytes
   Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 11:45:37, 59520 bytes

     Name: Intel(R) 82801FB Ultra ATA Storage Controllers - 2652
Device ID: PCI\VEN_8086&DEV_2652&SUBSYS_01C41028&REV_04\3&172E68DD&0&FA
   Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 11:51:52, 3328 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:29, 24960 bytes
   Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 11:40:30, 96512 bytes

     Name: Intel(R) 82801FB LPC Interface Controller - 2640
Device ID: PCI\VEN_8086&DEV_2640&SUBSYS_00000000&REV_04\3&172E68DD&0&F8
   Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:41, 37248 bytes

     Name: Intel(R) 82915G/GV/910GL Express Chipset Family
Device ID: PCI\VEN_8086&DEV_2582&SUBSYS_01C41028&REV_04\3&172E68DD&0&10
   Driver: C:\WINDOWS\system32\DRIVERS\ialmnt5.sys, 6.14.0010.4543 (English), 3/23/2006 20:47:06, 1166972 bytes
   Driver: C:\WINDOWS\system32\ialmrnt5.dll, 6.14.0010.4543 (English), 3/23/2006 20:38:50, 45694 bytes
   Driver: C:\WINDOWS\system32\ialmdnt5.dll, 6.14.0010.4543 (English), 3/23/2006 20:38:42, 121467 bytes
   Driver: C:\WINDOWS\system32\ialmdev5.dll, 6.14.0010.4543 (English), 3/23/2006 20:38:30, 238650 bytes
   Driver: C:\WINDOWS\system32\ialmdd5.dll, 6.14.0010.4543 (English), 3/23/2006 20:45:54, 956026 bytes
   Driver: C:\WINDOWS\system32\igxpxa32.cpa, 3/23/2006 20:08:32, 524850 bytes
   Driver: C:\WINDOWS\system32\igxpxa32.vp, 3/23/2006 20:08:32, 929 bytes
   Driver: C:\WINDOWS\system32\igxpxk32.vp, 3/23/2006 20:08:32, 58704 bytes
   Driver: C:\WINDOWS\system32\igxpxs32.vp, 3/23/2006 22:05:42, 23216 bytes
   Driver: C:\WINDOWS\system32\hccutils.dll, 3.00.0000.4543 (English), 3/23/2006 20:12:26, 73728 bytes
   Driver: C:\WINDOWS\system32\igfxsrvc.dll, 3.00.0000.4543 (English), 3/23/2006 20:13:32, 61440 bytes
   Driver: C:\WINDOWS\system32\igfxsrvc.exe, 3.00.0000.4543 (English), 3/23/2006 20:13:30, 163840 bytes
   Driver: C:\WINDOWS\system32\igfxpph.dll, 3.00.0000.4543 (English), 3/23/2006 20:16:46, 143360 bytes
   Driver: C:\WINDOWS\system32\igfxcpl.cpl, 3.00.0000.4543 (English), 3/23/2006 20:16:34, 81920 bytes
   Driver: C:\WINDOWS\system32\igfxcfg.exe, 3.00.0000.4543 (English), 3/23/2006 20:16:24, 450560 bytes
   Driver: C:\WINDOWS\system32\igfxdev.dll, 3.00.0000.4543 (English), 3/23/2006 20:12:42, 139264 bytes
   Driver: C:\WINDOWS\system32\igfxdo.dll, 3.00.0000.4543 (English), 3/23/2006 20:13:46, 86016 bytes
   Driver: C:\WINDOWS\system32\igfxtray.exe, 3.00.0000.4543 (English), 3/23/2006 20:17:04, 94208 bytes
   Driver: C:\WINDOWS\system32\igfxzoom.exe, 3.00.0000.4543 (English), 3/23/2006 20:17:36, 114688 bytes
   Driver: C:\WINDOWS\system32\hkcmd.exe, 3.00.0000.4543 (English), 3/23/2006 20:13:40, 77824 bytes
   Driver: C:\WINDOWS\system32\igfxress.dll, 3.00.0000.4543 (English), 3/23/2006 20:16:50, 1503232 bytes
   Driver: C:\WINDOWS\system32\igfxpers.exe, 3.00.0000.4543 (English), 3/23/2006 20:17:50, 118784 bytes
   Driver: C:\WINDOWS\system32\igfxrchs.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:00, 81920 bytes
   Driver: C:\WINDOWS\system32\igfxrcht.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:00, 81920 bytes
   Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:02, 155648 bytes
   Driver: C:\WINDOWS\system32\igfxrenu.lrc, 3.00.0000.4543 (English), 3/23/2006 20:12:48, 139264 bytes
   Driver: C:\WINDOWS\system32\igfxresp.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:04, 151552 bytes
   Driver: C:\WINDOWS\system32\igfxrfra.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:04, 151552 bytes
   Driver: C:\WINDOWS\system32\igfxrita.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:06, 155648 bytes
   Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:06, 98304 bytes
   Driver: C:\WINDOWS\system32\igfxrkor.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:06, 98304 bytes
   Driver: C:\WINDOWS\system32\igfxrptb.lrc, 3.00.0000.4543 (English), 3/23/2006 20:18:08, 143360 bytes
   Driver: C:\WINDOWS\system32\igfxext.exe, 3.00.0000.4543 (English), 3/23/2006 20:17:42, 94208 bytes
   Driver: C:\WINDOWS\system32\igfxexps.dll, 3.00.0000.4543 (English), 3/23/2006 20:17:44, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmrem.dll, 6.14.0010.4543 (English), 3/23/2006 20:38:46, 49152 bytes
   Driver: C:\WINDOWS\system32\iglicd32.dll, 6.14.0010.4543 (English), 3/23/2006 20:29:56, 2318336 bytes
   Driver: C:\WINDOWS\system32\igldev32.dll, 6.14.0010.4543 (English), 3/23/2006 20:31:34, 524288 bytes
   Driver: C:\WINDOWS\system32\ialmudlg.exe, 0.00.0000.0000 (English), 3/23/2006 20:24:04, 114688 bytes
   Driver: C:\WINDOWS\system32\ialmuARA.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuARB.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuCHS.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuCHT.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuCSY.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuDAN.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuDEU.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuELL.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuENG.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:06, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuESP.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuFIN.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuFRA.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuFRC.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuHEB.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuHUN.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuITA.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:08, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuJPN.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuKOR.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuNLD.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuNOR.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuPLK.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuPTB.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuPTG.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:10, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuRUS.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuSVE.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuTHA.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\ialmuTRK.dll, 0.00.0000.0000 (English), 3/23/2006 20:24:12, 40960 bytes
   Driver: C:\WINDOWS\system32\iAlmCoIn_v4543.dll, 1.00.1000.0001 (English), 3/23/2006 20:38:44, 61440 bytes

     Name: Intel(R) 915G/P/GV/GL/PL/910GE/GL Processor to I/O Controller - 2580
Device ID: PCI\VEN_8086&DEV_2580&SUBSYS_00000000&REV_04\3&172E68DD&0&00
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_D4\3&172E68DD&0&F0
   Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 11:36:44, 68224 bytes

     Name: Intel(R) PRO/100 VE Network Connection
Device ID: PCI\VEN_8086&DEV_1064&SUBSYS_01C41028&REV_04\4&10BD256C&0&40F0
   Driver: C:\WINDOWS\system32\DRIVERS\e100b325.sys, 8.00.0015.0000 (English), 10/13/2004 23:30:46, 155648 bytes
   Driver: C:\WINDOWS\system32\Prounstl.exe, 8.00.0005.0000 (English), 11/16/2004 00:52:20, 126976 bytes
   Driver: C:\WINDOWS\system32\e100b325.din, 10/13/2004 23:22:32, 5110 bytes
   Driver: C:\WINDOWS\system32\IntelNic.dll, 8.02.0003.0000 (English), 10/29/2004 00:01:48, 19456 bytes
   Driver: C:\WINDOWS\system32\e100bmsg.dll, 8.00.0015.0000 (English), 11/15/2004 16:16:28, 36864 bytes

     Name: Conexant D850 56K V.9x DFVc Modem
Device ID: PCI\VEN_14F1&DEV_2F20&SUBSYS_200F14F1&REV_00\4&10BD256C&0&10F0
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_CNXT.sys, 7.06.0000.0000 (English), 11/17/2003 12:58:02, 680704 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSFHWBS2.sys, 7.06.0000.0000 (English), 11/17/2003 12:59:20, 212224 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\HSF_DP.sys, 7.06.0000.0000 (English), 11/17/2003 12:56:26, 1042432 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\mdmxsdk.sys, 1.00.0002.0002 (English), 4/9/2003 09:48:08, 11043 bytes
   Driver: C:\WINDOWS\SYSTEM32\DRIVERS\del200f.cty, 11/18/2003 23:15:00, 128398 bytes
   Driver: C:\WINDOWS\system32\mdmxsdk.dll, 1.00.0002.0002 (English), 4/9/2003 10:01:32, 90112 bytes
   Driver: C:\Program Files\CONEXANT\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1\HXFSetup.exe, 2.01.0008.0000 (English), 10/30/2003 12:25:38, 532480 bytes
   Driver: C:\WINDOWS\system32\HSFCI008.dll, 7.99.0099.0099 (English), 10/23/2003 11:01:36, 32218 bytes

------------------
DirectX Components
------------------
   ddraw.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 279552 bytes
ddrawex.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 27136 bytes
   dxapi.sys: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 10496 bytes
    d3d8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 1179648 bytes
d3d8thk.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 8192 bytes
    d3d9.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 1689088 bytes
   d3dim.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 436224 bytes
d3dim700.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:51 824320 bytes
d3dramp.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 590336 bytes
   d3drm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 350208 bytes
  d3dxof.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 47616 bytes
d3dpmesh.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 34816 bytes
   dplay.dll: 5.00.2134.0001 English Final Retail 8/4/2004 03:00:00 33040 bytes
  dplayx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 229888 bytes
dpmodemx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 23552 bytes
dpwsock.dll: 5.00.2134.0001 English Final Retail 8/4/2004 03:00:00 42768 bytes
dpwsockx.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 57344 bytes
dplaysvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:17 29696 bytes
  dpnsvr.exe: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:17 17920 bytes
   dpnet.dll: 5.03.2600.6311 English Final Retail 11/1/2012 19:02:42 375296 bytes
dpnlobby.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:09:20 3072 bytes
dpnaddr.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:09:19 3072 bytes
dpvoice.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 212480 bytes
dpvsetup.exe: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:18 83456 bytes
  dpvvox.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 116736 bytes
  dpvacm.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 21504 bytes
dpnhpast.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 35328 bytes
dpnhupnp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 60928 bytes
dpserial.dll: 5.00.2134.0001 English Final Retail 8/4/2004 03:00:00 53520 bytes
  dinput.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 158720 bytes
dinput8.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 181760 bytes
   dimap.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 44032 bytes
diactfrm.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 394240 bytes
     joy.cpl: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:41 68608 bytes
   gcdef.dll: 5.01.2600.0000 English Final Retail 8/4/2004 03:00:00 76800 bytes
     pid.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:02 35328 bytes
  dsound.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 367616 bytes
dsound3d.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 1293824 bytes
  dswave.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 19456 bytes
   dsdmo.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 181248 bytes
dsdmoprp.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 71680 bytes
  dmusic.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 104448 bytes
  dmband.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 28672 bytes
dmcompos.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 61440 bytes
   dmime.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 181248 bytes
dmloader.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 35840 bytes
dmstyle.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 105984 bytes
dmsynth.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 103424 bytes
dmscript.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 82432 bytes
  system.dll: 1.01.4322.2503 English Final Retail 7/11/2013 01:13:41 1232896 bytes
   dx7vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 619008 bytes
   dx8vb.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 1227264 bytes
dxdiagn.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:52 2113536 bytes
   mfc40.dll: 4.01.0000.6151 English Beta Retail 9/17/2010 23:53:25 954368 bytes
   mfc42.dll: 6.02.8081.0000 English Final Retail 2/8/2011 06:33:55 978944 bytes
wsock32.dll: 5.01.2600.5512 English Final Retail 4/13/2008 17:12:10 22528 bytes
amstream.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:11:49 70656 bytes
devenum.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:11:51 59904 bytes
  dxmasf.dll: 6.04.0009.1133 English Final Retail 4/13/2008 17:11:52 498742 bytes
mciqtz32.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:11:56 35328 bytes
mpg2splt.ax: 6.05.2600.6333 English Final Retail 1/1/2013 23:49:10 148992 bytes
   msdmo.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:11:59 14336 bytes
  encapi.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:53 20480 bytes
    qasf.dll: 11.00.5721.5145 English Final Retail 10/18/2006 22:47:18 211456 bytes
    qcap.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:12:03 192512 bytes
     qdv.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:12:03 279040 bytes
    qdvd.dll: 6.05.2600.6169 English Final Retail 11/3/2011 08:28:36 386048 bytes
   qedit.dll: 6.05.2600.6404 English Final Retail 6/4/2013 00:23:02 562688 bytes
qedwipes.dll: 6.05.2600.5512 English Final Retail 4/13/2008 10:21:32 733696 bytes
  quartz.dll: 6.05.2600.6333 English Final Retail 1/1/2013 23:49:10 1292288 bytes
strmdll.dll: 4.01.0000.3938 English Final Retail 8/26/2009 01:00:21 247326 bytes
iac25_32.ax: 2.00.0005.0053 English Final Retail 4/13/2008 17:12:42 199680 bytes
  ir41_32.ax: 4.51.0016.0003 English Final Retail 4/13/2008 17:12:42 848384 bytes
ir41_qc.dll: 4.30.0062.0002 English Final Retail 4/13/2008 17:11:55 120320 bytes
ir41_qcx.dll: 4.30.0064.0001 English Final Retail 4/13/2008 17:11:55 338432 bytes
ir50_32.dll: 5.2562.0015.0055 English Final Retail 4/13/2008 17:11:55 755200 bytes
ir50_qc.dll: 5.00.0063.0048 English Final Retail 4/13/2008 17:11:55 200192 bytes
ir50_qcx.dll: 5.00.0064.0048 English Final Retail 4/13/2008 17:11:55 183808 bytes
   ivfsrc.ax: 5.10.0002.0051 English Final Retail 4/13/2008 17:12:42 154624 bytes
mswebdvd.dll: 6.05.2600.5857 English Final Retail 8/5/2009 02:01:48 204800 bytes
      ks.sys: 5.03.2600.5512 English Final Retail 4/13/2008 12:16:36 141056 bytes
  ksproxy.ax: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:42 129536 bytes
  ksuser.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:11:56 4096 bytes
  stream.sys: 5.03.2600.5512 English Final Retail 4/13/2008 11:45:15 49408 bytes
mspclock.sys: 5.03.2600.5512 English Final Retail 4/13/2008 11:39:50 5376 bytes
   mspqm.sys: 5.01.2600.5512 English Final Retail 4/13/2008 11:39:51 4992 bytes
mskssrv.sys: 5.03.2600.5512 English Final Retail 4/13/2008 11:39:52 7552 bytes
  swenum.sys: 5.03.2600.5512 English Final Retail 4/13/2008 11:39:53 4352 bytes
mpeg2data.ax: 6.05.2600.5512 English Final Retail 4/13/2008 17:12:42 118272 bytes
msvidctl.dll: 6.05.2600.5512 English Final Retail 4/13/2008 17:12:01 1428992 bytes
  vbisurf.ax: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:42 30208 bytes
   msyuv.dll: 5.03.2600.5908 English Final Retail 11/27/2009 10:11:44 17920 bytes
wstdecod.dll: 5.03.2600.5512 English Final Retail 4/13/2008 17:12:10 50688 bytes

------------------
DirectShow Filters
------------------

DirectShow Filters:
QuickTime Audio Decoder Filter,0x00600800,1,1,,
WMAudio Decoder DMO,0x00800800,1,1,,
WMAPro over S/PDIF DMO,0x00600800,1,1,,
WMA Voice Decoder DMO,0x00600800,1,1,,
WMVideo Advanced Decoder DMO,0x00800001,1,1,,
Mpeg4s Decoder DMO,0x00800001,1,1,,
WMV Screen decoder DMO,0x00800001,1,1,,
WMVideo Decoder DMO,0x00800001,1,1,,
QuickTime Video Decoder Filter,0x00600800,1,1,,
Mpeg43 Decoder DMO,0x00800001,1,1,,
Mpeg4 Decoder DMO,0x00800001,1,1,,
WMT MuxDeMux Filter,0x00200000,0,0,wmm2filt.dll,2.01.4026.0000
Full Screen Renderer,0x00200000,1,0,quartz.dll,6.05.2600.6333
WAV Dest Trial,0x00200000,0,0,WavD2Try.dll,1.01.0000.3463
DV Muxer,0x00400000,0,0,qdv.dll,6.05.2600.5512
Color Space Converter,0x00400001,1,1,quartz.dll,6.05.2600.6333
WM ASF Reader,0x00400000,0,0,qasf.dll,11.00.5721.5145
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.5721.5145
AVI Splitter,0x00600000,1,1,quartz.dll,6.05.2600.6333
WMT AudioAnalyzer,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.05.2600.6333
Indeo® video 5.10 Compression Filter,0x00200000,1,1,ir50_32.dll,5.2562.0015.0055
Windows Media Audio Decoder,0x00800001,1,1,msadds32.ax,8.00.0000.4487
Photo Story 2 Trial Source Filter,0x00200000,0,1,PSSF2Try.dll,1.01.0000.3463
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.05.2600.6333
DivX AAC Decoder,0x00800000,1,1,,
WMT Format Conversion,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
StreamBufferSink,0x00200000,0,0,sbe.dll,6.05.2600.6076
WMT Black Frame Generator,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.05.2600.6333
Indeo® video 5.10 Decompression Filter,0x00640000,1,1,ir50_32.dll,5.2562.0015.0055
WMT Screen Capture filter,0x00200000,0,1,wmm2filt.dll,2.01.4026.0000
Microsoft Screen Video Decompressor,0x00800000,1,1,msscds32.ax,8.00.0000.4487
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.05.2600.6333
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.05.2600.6333
MPEG Layer-3 Decoder,0x00810000,1,1,l3codecx.ax,1.06.0000.0052
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.05.2600.6333
ACELP.net Sipro Lab Audio Decoder,0x00800001,1,1,acelpdec.ax,1.04.0000.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.05.2600.6333
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.05.2600.6333
File Source (Netshow URL),0x00400000,0,1,wmpasf.dll,11.00.5721.5145
WMT Import Filter,0x00200000,0,1,wmm2filt.dll,2.01.4026.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.05.2600.5512
Bitmap Generate,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
Windows Media Video Decoder,0x00800000,1,1,wmvds32.ax,8.00.0000.4487
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,
Windows Media Video Decoder,0x00800000,1,1,wmv8ds32.ax,8.00.0000.4000
WMT VIH2 Fix,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
Record Queue,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
Windows Media Multiplexer,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASX file Parser,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASX v.2 file Parser,0x00600000,1,0,wmpasf.dll,11.00.5721.5145
NSC file Parser,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
Xvid MPEG-4 Video Decoder,0x00800002,1,1,xvid.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.05.2600.6333
Windows Media source filter,0x00600000,0,2,wmpasf.dll,11.00.5721.5145
Video Renderer,0x00800001,1,0,quartz.dll,6.05.2600.6333
Frame Eater,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.05.2600.6076
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.05.2600.6169
Video Port Manager,0x00600000,2,1,quartz.dll,6.05.2600.6333
DivX H.264 Decoder,0x00800000,1,1,,
WST Decoder,0x00600000,1,1,wstdecod.dll,5.03.2600.5512
Video Renderer,0x00400000,1,0,quartz.dll,6.05.2600.6333
DivX Demux Filter,0x00600000,0,3,,
DivX Decoder Filter,0x00800000,1,1,,
WM ASF Writer,0x00400000,0,0,qasf.dll,11.00.5721.5145
DivX Demux Filter (Unrestricted Edition),0x00200000,0,3,,
WMT Sample Information Filter,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,5.03.2600.5512
Microsoft MPEG-4 Video Decompressor,0x00800000,1,1,mpg4ds32.ax,8.00.0000.4504
File writer,0x00200000,1,0,qcap.dll,6.05.2600.5512
WMT Log Filter,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
WMT Virtual Renderer,0x00200000,1,0,wmm2filt.dll,2.01.4026.0000
DVD Navigator,0x00200000,0,2,qdvd.dll,6.05.2600.6169
Fraunhofer Audio Decoder,0x00601000,1,1,,
Fraunhofer Video Decoder,0x005ff000,2,2,,
Overlay Mixer2,0x00400000,1,1,qdvd.dll,6.05.2600.6169
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.05.2600.6333
.RAM file Parser,0x00600000,1,0,wmpasf.dll,11.00.5721.5145
WMT DirectX Transform Wrapper,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
G.711 Codec,0x00200000,1,1,g711codc.ax,5.01.2600.0000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.05.2600.6333
DV Video Decoder,0x00800000,1,1,qdv.dll,6.05.2600.5512
Indeo® audio software,0x00500000,1,1,iac25_32.ax,2.00.0005.0053
Windows Media Update Filter,0x00400000,1,0,wmpasf.dll,11.00.5721.5145
ASF DIB Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF ACM Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF ICM Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF URL Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF JPEG Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF DJPEG Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
ASF embedded stuff Handler,0x00600000,1,1,wmpasf.dll,11.00.5721.5145
9x8Resize,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
WIA Stream Snapshot Filter,0x00200000,1,1,wiasf.ax,1.00.0000.0000
Allocator Fix,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.05.2600.6404
Null Renderer,0x00200000,1,0,qedit.dll,6.05.2600.6404
WMT Virtual Source,0x00200000,0,1,wmm2filt.dll,2.01.4026.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,mpeg2data.ax,
WMT Interlacer,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.05.2600.6076
Smart Tee,0x00200000,1,2,qcap.dll,6.05.2600.5512
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.05.2600.6169
AVI Decompressor,0x00600000,1,1,quartz.dll,6.05.2600.6333
Uncompressed Domain Shot Detection Filter,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.05.2600.6333
QuickTime Movie Parser,0x00600000,1,1,quartz.dll,6.05.2600.6333
Wave Parser,0x00400000,1,1,quartz.dll,6.05.2600.6333
MIDI Parser,0x00400000,1,1,quartz.dll,6.05.2600.6333
Multi-file Parser,0x00400000,1,1,quartz.dll,6.05.2600.6333
File stream renderer,0x00400000,1,1,quartz.dll,6.05.2600.6333
XML Playlist,0x00400000,1,0,wmpasf.dll,11.00.5721.5145
AVI Mux,0x00200000,1,0,qcap.dll,6.05.2600.5512
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.05.2600.6333
File Source (Async.),0x00400000,0,1,quartz.dll,6.05.2600.6333
File Source (URL),0x00400000,0,1,quartz.dll,6.05.2600.6333
WMT DV Extract,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
WMT Switch Filter,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
WMT Volume,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
Stretch Video,0x00200000,1,1,wmm2filt.dll,2.01.4026.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.05.2600.5512
QT Decompressor,0x00600000,1,1,quartz.dll,6.05.2600.6333
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.05.2600.6333
Indeo® video 4.4 Decompression Filter,0x00640000,1,1,ir41_32.ax,4.51.0016.0003
Indeo® video 4.4 Compression Filter,0x00200000,1,1,ir41_32.ax,4.51.0016.0003

WDM Streaming Data Transforms:
Microsoft Kernel Acoustic Echo Canceller,0x00000000,0,0,,
Microsoft Kernel GS Wavetable Synthesizer,0x00200000,1,1,,5.03.2600.5512
Microsoft Kernel DLS Synthesizer,0x00200000,1,1,,5.03.2600.5512
Microsoft Kernel DRM Audio Descrambler,0x00200000,1,1,,5.03.2600.5512

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,,
MSScreen encoder DMO,0x00600800,1,1,,
WMVideo9 Encoder DMO,0x00600800,1,1,,
MSScreen 9 encoder DMO,0x00600800,1,1,,
DV Video Encoder,0x00200000,0,0,qdv.dll,6.05.2600.5512
Indeo® video 5.10 Compression Filter,0x00100000,1,1,ir50_32.dll,5.2562.0015.0055
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.05.2600.6333
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.05.2600.5512
Intel 4:2:0 Video V2.50,0x00200000,1,1,qcap.dll,6.05.2600.5512
Intel Indeo(R) Video R3.2,0x00200000,1,1,qcap.dll,6.05.2600.5512
Intel Indeo® Video 4.5,0x00200000,1,1,qcap.dll,6.05.2600.5512
Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.05.2600.5512
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.05.2600.5512
Microsoft H.261 Video Codec,0x00200000,1,1,qcap.dll,6.05.2600.5512
Microsoft H.263 Video Codec,0x00200000,1,1,qcap.dll,6.05.2600.5512
Microsoft RLE,0x00200000,1,1,qcap.dll,6.05.2600.5512
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.05.2600.5512

Audio Compressors:
WMA Voice Encoder DMO,0x00600800,1,1,,
WM Speech Encoder DMO,0x00600800,1,1,,
WMAudio Encoder DMO,0x00600800,1,1,,
IAC2,0x00200000,1,1,quartz.dll,6.05.2600.6333
IMA ADPCM,0x00200000,1,1,quartz.dll,6.05.2600.6333
PCM,0x00200000,1,1,quartz.dll,6.05.2600.6333
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.05.2600.6333
DSP Group TrueSpeech(TM),0x00200000,1,1,quartz.dll,6.05.2600.6333
Windows Media Audio V1,0x00200000,1,1,quartz.dll,6.05.2600.6333
Windows Media Audio V2,0x00200000,1,1,quartz.dll,6.05.2600.6333
GSM 6.10,0x00200000,1,1,quartz.dll,6.05.2600.6333
Microsoft G.723.1,0x00200000,1,1,quartz.dll,6.05.2600.6333
CCITT A-Law,0x00200000,1,1,quartz.dll,6.05.2600.6333
CCITT u-Law,0x00200000,1,1,quartz.dll,6.05.2600.6333
AC3,0x00200000,1,1,quartz.dll,6.05.2600.6333
DTS,0x00200000,1,1,quartz.dll,6.05.2600.6333
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.05.2600.6333

Audio Capture Sources:
SigmaTel Audio,0x00200000,0,0,qcap.dll,6.05.2600.5512
Modem #0 Line Record,0x00200000,0,0,qcap.dll,6.05.2600.5512

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.05.2600.6333
Microsoft GS Wavetable SW Synth,0x00200000,1,0,quartz.dll,6.05.2600.6333

WDM Streaming Capture Devices:
SigmaTel Audio,0x00200000,2,2,,5.03.2600.5512

WDM Streaming Rendering Devices:
SigmaTel Audio,0x00200000,2,2,,5.03.2600.5512

BDA Transport Information Renderers:
MPEG-2 Sections and Tables,0x00600000,1,0,mpeg2data.ax,

WDM Streaming Mixer Devices:
Microsoft Kernel Wave Audio Mixer,0x00000000,0,0,,

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,encdec.dll,6.05.2600.6161
Encrypt/Tag,0x00200000,0,0,encdec.dll,6.05.2600.6161
XDS Codec,0x00200000,0,0,encdec.dll,6.05.2600.6161

Audio Renderers:
SigmaTel Audio,0x00200000,1,0,quartz.dll,6.05.2600.6333
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.05.2600.6333
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.05.2600.6333
DirectSound: Modem #0 Line Playback (emulated),0x00200000,1,0,quartz.dll,6.05.2600.6333
DirectSound: SigmaTel Audio,0x00200000,1,0,quartz.dll,6.05.2600.6333
Modem #0 Line Playback,0x00200000,1,0,quartz.dll,6.05.2600.6333

WDM Streaming System Devices:
SigmaTel Audio,0x00200000,7,2,,5.03.2600.5512

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Adobe Employee ,
Oct 11, 2013 Oct 11, 2013

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Thanks!  It looks like your video drivers are about 7 years old.  Given the age of the machine, it might be difficult to update to something more recent.  However, it would be worth checking to see if Intel has something available.  In the case that they don't, let's try going back to a previous version of Flash Player to see if that makes a difference.

To start, let's try our last 10.3 release to see if that makes a difference.  You can grab that here:

http://download.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive.zip

Unzip this file and run the \10_3_r183_90\flashplayer_10_3r183_90_win.exe installer.

After installing, I'd recommend navigating to your "about:plugins" page and verifying that you are indeed using the 10.3 Shockwave flash plugin.

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Community Beginner ,
Oct 11, 2013 Oct 11, 2013

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Chris, I've tried to update all my video drivers at Dell's website.  Their  report told me what I'm supposed to need.  I installed two updates -- AVer Media M038 - External USB PAL-SECAM Analog TV Tuner and Intel (R) Graphics Media Accelerator Driver -- but there were also three false hits.  I'd start to install the three updates and I got messages such as "no compatible hardware" or "You have a more current version."  I've re-run the reports and they still tell me I need these updates, but I don't.

As for 10.3.183.90, someone already suggested that.  I did a clean install and it made no difference.  I think it was at that point I went to the labs release.

Here's a bit of insanity (that I don't actually expect to last) -- I've been on my computer for the last eight hours today, and I haven't got hung up once.  Not once.

Postscript: it didn't last.  I was hung up several times yesterday, and today was hung up the moment I turned on my computer.

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Community Beginner ,
Oct 13, 2013 Oct 13, 2013

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`i also have the same problem.....Adobe flash player is not working and it hang the firefox...

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Community Beginner ,
Oct 14, 2013 Oct 14, 2013

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Hi Chris, I hope you're still there, because the problems with the Flash plugin haven't gone anywhere at all.  I can't navigate, nothing opens -- this is not what the internet is supposed to be about.  It's like this because of your program.  There are lots of users who experience it -- they keep checking in at the Adobe Flash facebook page, at Firefox forums, at Chrome forums, at this forum.  I'll continue to work with you, but I really want you AT WORK on this problem.  One day I researched phone numbers for the Adobe Corporation.  I've lost the list, but that's what someone needs to do -- someone needs to get near the top to tell this company to throw resources at this problem (or maybe they'll be sued?)  This is unconscionable, this is dereliction of duty -- Adobe has created a product which we didn't ask for, on which we rely, which is completely screwed up and has been for years.    

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Explorer ,
Oct 14, 2013 Oct 14, 2013

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I was exactly where you were, and the ONLY way I found to keep Flash Player from crashing Firefox was to disable Protected Mode, as described on a number of sites, including -- http://techdows.com/2012/06/disable-flash-players-protected-mode-for-firefox.html 

Also see: http://forums.adobe.com/thread/1018071

I always re-enable Protected Mode, by deleting protectedmode=0, when new versions of Flash Player or Firefox come out, just to test, but it's always the same results -- crash, crash, crash....so I always end up disabling it again.

I was advised on the Mozillazine site, which is a help forum, but is not associated with Mozilla, the makers of Firefox, that Protected Mode offers sort of a redundancy protection.  The best protection, they advised, was to install AdblockPlus along with NoScript.  Both block potentially harmful flash-based ads from appearing on web sites.  Those, along with a good firewall and comprehensive virus protector, should more than make up for disabling protected mode.  So far, I've had no issues. 

OF

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Community Beginner ,
Oct 14, 2013 Oct 14, 2013

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I disabled Protected Mode some time back.  I've also got hardware acceleration turned off.  I used to have AdBlockPlus until I read that plugins could be the problem.  I responded by stripping out anything that wasn't essential.  But I'm happy to give the combo of AdBlockPlus and NoScript a chance. 

WHOA!  NoScript is not going to make me happy.  I don't want to lose content.  I want full access to the internet, not reduced access or no access. 

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Community Beginner ,
Oct 16, 2013 Oct 16, 2013

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HI CHRIS.  WHERE ARE YOU AT?  WE STILL HAVEN'T FOUND ANYTHING WRONG WITH MY COMPUTER.  WHERE DO WE GO FROM HERE?  THE PROBLEM HASN'T GONE AWAY.  THE LAST THING LAST NIGHT WAS A COMPUTER-WIDE ADOBE FLASH CRASH FREEZE.  THE FIRST THING THIS MORNING WAS A COMPUTER-WIDE ADOBE FLASH CRASH FREEZE.  WHAT ARE YOU GOING TO DO ABOUT THIS?

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Adobe Employee ,
Oct 16, 2013 Oct 16, 2013

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@TalkBack101 - If the problem also exists with previous versions of Flash Player 10.3, then I would suspect that something, other than Flash Player itself, has changed with your system.

The trick will be to go back to the software changes right before it stopped working.  I hoped that reverting to 10.3 would prove that it was a recent Flash Player change that caused the problem.  But if, as you report, 10.3 also exhibits the problem, then that rules that out.  We could try going back even farther than 10.3, but that would have meant that Flash hasn't been working right for you for years.

I want to help you with this problem, but please understand that we're not doing an official technical support session here.  I'm not in tech support, but Adobe does have paid support if you are interested (800-833-6687).  Please note that there is a charge for this service.

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Community Beginner ,
Oct 16, 2013 Oct 16, 2013

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You know what, Chris?  If you're not in tech support and if the only official tech support available is paid support, that's a problem right there.  I didn't ask for the internet to be dependent on your product.  Your product is screwing up internet access for many, many people.  Your company should get the product fixed.  It's really as simple as that.

As for the possibility that they might be able to fix the problem if only I would pay them some money, I'm unemployed, I don't have money, and I suspect, like mylesfromhome, that if Paid Support had a fix, you would know about it.

As for this maybe being a problem with my computer, there's nothing that indicates that, is there.  When I run it in safe mode and conduct all the tests, it's your product that crashes.  When I run dxdiag, there's nothing wrong with my computer, is there.  I would be happy if you found something wrong with my computer, but you haven't done that, have you.

The earliest date that I can drill down to is April 9, 2013.  That was when I finally removed Avast from my computer after talking to their technicians -- believing the hanging was an Avast problem.  No, I haven't had a problem with Adobe Flash Crash for years -- although for years and years, people have had problems.  Hanging, crashing, not installing, years and years' worth of problems.  I've merely joined the ranks of the affected.

What I would like you to do, please, is provide me a 1-800 phone number of your company president or vice president, or their email addresses.  I think it's time the public talked to the corporation about your product.

Cheers.

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Adobe Employee ,
Oct 16, 2013 Oct 16, 2013

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Unfortunately, while there are reports of Flash Player bugs over the years on the internet, it's important to remember that Flash is installed on over a *billion* systems.  There are bound to be problems and we constantly make fixes to address as many of these issues that we can.  Problems and more specifically, the root causes, reported 2 years ago are usually *very* different than the ones today.  A crash reported in August 2010, while sounding similar to a problem reported today, is almost always in a completely different part of the code.

In this thread alone, I would wager that we have multiple issues going on.  All with completely different root causes, yet similar symptoms.  Some of these may be due to Flash Player itself, some may be due to incompatibilities or simply miss behaving third party software

Because this is a recent change of behavior on your system, and rolling back to an older version of Flash Player did not help resolve the problem, I believe that the problem is being caused by an external factor.  Logically, if the problem was solely with Flash Player, going back to a "working" version should resolve the problem.  This didn't happen in your case.  Maybe an incompatibility with the browser, maybe a left over artifact from your Avast install, it's hard to tell.

I'm sorry I was unable to troubleshoot and resolve the issue for you.

As for a phone number, Adobe's customer service number is (800) 833-6687.

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Community Beginner ,
Oct 16, 2013 Oct 16, 2013

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It has nagged me that with 11.9 Beta, in safe mode with all extensions and plugins turned off (which is as pristine as I can render my computer -- yes?) I could make the CBC player immediately hang and crash every time I tried it.

If you recall, I couldn't make it crash on command at a movie site, although it did in fact crash on and off at that movie site. 

Tonight, with Beta updated to 11.9.900.117, I conducted the same test with the CBC player and the player hung and crashed every time I tried it.

I then used the uninstall tool before installing and testing 10.3.183.90 with the CBC player.  The player played fine (silently, but this seems to be the way in safe mode -- I never get sound no matter what I try as an experiment).

I then turned on all my extensions and plugins one by one, and I could not get the CBC player to hang or crash.

Logically, if the problem I experience in normal mode of hanging and crashing in both versions were being caused solely by an external factor (that is, something with my computer and not your program), 10.3 would have hung and crashed in the CBC player just like 11.9.  But it didn't, did it.

That, along with the systems test "dxdiag" (which came up clean), is science, I think.  I certainly think it's closer to science than your steady guesses, without a shred of evidence, that the problem is caused by something with my computer. 

I will leave 10.3.183.90 installed for now since it's obviously somewhat more operational than any newer version.  As for calling customer service, we both know where I'll get with that.  Let's say that even if they *magically! put me through to Paid Support at no cost to me, Paid Support is not going to tell me anything that you haven't.  That's because you guys don't actually have diagnostic capacity, do you.  You don't have a way of diagnosing why your product doesn't work.  You've created a behemoth that has tentacles on one billion systems, and you actually have no idea what to do when things go wrong.  The great long list of things to try out is really just stab after stab in the  dark.  As with any stabbing in the dark, occasionally you'll hit  something.  But you often won't.  Adobe technicians apparently aren't working with technicians from Firefox, Chrome, etc, yet it's where your product intersects with theirs that things fall apart. 

And you have no idea what to do when things fall apart, except to keep saying that it's not your product, it's our computers. 

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Guest
Oct 21, 2013 Oct 21, 2013

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I am facing this problem too with my new blog on http://www.androidappspcapk.com . After installing the Display (flash based) ads on my website from adsense I exprienced problem in their loading with mozilla.

For chrome its working well but for mozilla i couldn't sort out the matter.

As far as believe this bug may be in flash play or some net problem.

Kindly someone please highlight me on same.

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Guest
Oct 29, 2013 Oct 29, 2013

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I use all text, jpgs or gifs in my ads.  I'm not joining the flash ad/pages crowd.

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Guest
Oct 21, 2014 Oct 21, 2014

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Hi, i never had any major problem with flash player in firefox but recently i installed latest flash player debugger for some purpose and from that moment on couldn't access some flash player required site for more than few seconds, i can access some sites like magazine sites hosting their content through flash but other sites like video sites crash within seconds. The purpose for which i installed it is still incomplete because the site crashes, so what to do?

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New Here ,
Oct 16, 2013 Oct 16, 2013

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Hi TalkBack.

Further update-

Getting rid of the other Adobe applications seems to have greatly reduced the frequency of crashes, but they still continue and still crash my entire system.  I just recovered from one crash.  At the early stages I could close down other applications by alt-tabbing to them and even close Firefox this way, but nothing would let me close the Flash tab which had popped up to tell me it was not working, and when I tried doing it with Windows Task Manager, everything froze completely and I had to reboot.

Now I simply try to avoid anything with Flash content and if I do run it, I make sure everything else that is open has been saved, just in case.  I suspect that if paid Adobe Support had found a solution for anyone then I wouls also expect it would show up in the forums, given the number of people complaining about the problem.

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Community Beginner ,
Oct 10, 2013 Oct 10, 2013

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I want to take a minute to say that I've read other Flash users complain that they're ready to throw their computer into a brick wall over this same problem.  I identify completely.  I experience the same rage.  I've been brought to tears repeatedly over this.  Often my only way out of computer-wide freezes is turn off my computer before anything has closed down.  You do that at night, you do that in the morning, you do that five or six times throughout the day, and it gives rise to automatic checkdisks that further slow me down.  Speaking for myself, after six months of hangs and crashes, I can say that Adobe Flash is ageing me.  It's seriously affecting my computing life, which means that it's seriously affecting my life, period.  There are YEARS' WORTH of complaints out there about hangs and crashes.  Your product and your company is responsible for YEARS' WORTH of user pain and rage.  GET THE ****ING THING FIXED.

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