Adobe Flash Player problem

[Guest]

Lately in the corner of my google chrome ive been seeing this puzzle piece sayin that adobe flash player is blocked(although i can still see videos) and on the chrome://plugins site where the adobe flash player is there is no enable or disable button that i can click and the box next to where it says to always allow the player to work is checked. On the flash player settings manager it is saying:

NPAPI Plug-in Version: not installed

PPAPI plug-in Version: 24.0.0.221

my question is how do i install the one that says its not installed? the NPAPI plug-in Version.

[divya010193]

Hi,

Go to Adobe Flash Player Install for all versions

select the operating system form the drop down list.

Next you may select the "version" i.e NPAPI from the next drop down list.

Download and install.

Thanks!

[Guest]

do i still click the Npapi? cause thats sayin for firefox and im using google chrome not firefox.

[_maria_]

Hi Tanya31 ,

The NPAPI plugin is for Firefox and other NPAPI plugin based browsers (e.g. Safari)  If you do not use Firefox or Safari there is no reason to install the NPAPI plugin as it will do nothing for you.

What version of Google Chrome do you have?  What operating system, including version, is this on?

--

Maria

[Guest]

I go to the help part of google chrome to see the version and it says that its up to date.

It says: Version 56.0.2924.87 (64-bit)

I am also using windows 10.

I just dont understand why that puzzle piece is comin up in the corner of the address bar but the videos and stuff still do work and when I go to the adobe player site it says that its been disabled but when i go to the chrome://plugins page where the player is located there is no "enable" or "disable" button at all and the box where it says to always allow it to run is check marked.

[_maria_]

Looks like we need to update the screenshots on the Enable Flash Player for Google Chrome  page since Google removed the 'enable/disable' text from that page.  It now only has the 'Always allowed to run' checkbox:

Please try the following:

1. In Chrome, navigate to chrome://settings/content
2. scroll down to the Flash Player section
3. Select the Allow sites to run radio button
   
4. Click Done button and refresh Chrome
5. Does Flash content display?

Alternatively, at step 3, you can manage Flash content per domain/site:

1. Click the Manage exceptions... button
2. In the Flash exceptions window, enter the domain (e.g. adobe.com) and select Allow from the drop-down menu.
3. Click Done button
   
4. Click Done button in the Content Settings page
5. Refresh Chrome
6. Does Flash content display?

If you're not using FIrefox, or any other NPAPI-based browser there is no need to install the NPAPI plugin as it won't be used at all.

[Guest]

I did all that and the settings for adobe was already set to the allow sites to run flash and i put the adobe.com in the exceptions part and that flippin puzzle piece is still comin up but videos and stuff i can still see and are working but that stupid puzzle piece is still sayin that adobe player has been blocked. I really dont know what to do and its really starting to annoy me.

[_maria_]

Is this (the puzzle piece) only happening on the adobe.com page?  Can you post a screenshot?  I tested it on Windows 10 with Chrome (same version as you) and the plugin is being correctly detected on https://helpx.adobe.com/flash-player.html page.  Can you post links to content that is working fine and to content that is displaying the puzzle piece (in the address field)?

Another option you can try is to reset Chrome (Reset Chrome settings to default - Chrome Help​) or do a complete uninstall and re-install of Chrome.

[Guest]

i dont know how to do a screenshot and i went to that first link in your post and it says when i clicked the check now button a green check mark and says Flash Player is pre-installed in Google Chrome and updates automatically! You can skip the steps below. See Flash Player with Google Chrome. Videos and games(ie: pogo) stil work but while im playin the game that puzzle piece will show up in the corner of the address bar randomly.

[Peru Bob]

Tanya31  wrote

i dont know how to do a screenshot

See here:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

[Guest]

i am using windows 10

[Peru Bob]

• Use the Windows Snipping Tool to take a snapshot of the area you want to capture.  See Snippimg Tool for instructions.  Save the result as a JPG or PNG file.

[Guest]

[_maria_]

Hi,

Sorry for the late reply. This has to do with how Google is managing/implemeting Flash Player in their move to display HTML5 by default.  Clicking on the puzzle piece will display the following window giving you the option to run the plugin

Clicking on the 'i' to the left of the address bar will display various settings, including enabling Flash Player. The default is to ask the user to use the Flash Player plugin.  You can modify the settings here, click on the 'x' in the upper-right of the window and then refresh the browser tab to display Flash content.

You can enable Flash Player by default (in chrome://settings/content > Flash > Allow sites to run Flash) or manage it on a per-site basis.  It's a bit more nuanced than this and the link I posted above goes into more detail.

--

Maria

<edited>

[Guest]

I have done everything everyone has said to do and that stupid puzzle piece is still comin up I dunno if its just my piece of crap laptop or what the problem is and I really dont know what to do anymore all I know is that puzzle piece flash thing is really startin to annoy and tick me off.

[_maria_]

Hi,

Essentially, this is new Chrome behaviour.  Google is moving to a click-to-play model and it is their algorithm that determines the content that will play by default, or if the user has to explicitly enable it. The information I've provided to attempt to resolve the issue is based on the information I've been provided.  If you continue to experience issues with it I recommend you contact Google for assistance, as ultimately, it is their software that is managing the displaying of Flash Player.  Google Help forum: Google Groups   Google Chrome Support: Chrome Help

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Maria