After trying many times to install

[talmartin2]

After trying many times to install flash player, why do I keep getting the error message-failed to register or could not be registered???

[_maria_]

Hi talmartin2,

you're reply is empty.

--

Maria

[talmartin2]

Please call on Monday, August 10, after 1PM eastern time.

Thanks

Tal

[talmartin2]

Call Wednesday 8/12 after 1pm

Phone Number   <Delete>

[_maria_]

Hi talmartin2,

There is no phone support for Flash Player.  I don't know what time zone you are in and don't know if 1pm for you is 1pm for me (I'm in California, PDT), however, I should be available tomorrow for a screen sharing session.

Also, these are public forums available to anyone, as such, I have removed your phone number.

--

Maria

[talmartin2]

I AM IN Virginia (eastern Time Zone-Daylight Saving Time).  1PM here is 10AM there

804 740 6814 Wednesday would be okay. I have tried everything you suggested to no avail.

Thanks

Tal

[_maria_]

Hi talmartin2,

I will send you a private message at 1pm EDT with the URL to connect to for the screen share.

--

Maria

[_maria_]

Hi talmartin2,

I have sent you a private message with the screen share URL.

--

Maria

[talmartin2]

Maria, I am home now 2:20 PM  EDT

Can you send the url now?

Thanks

[_maria_]

Hi talmartin2

I'm in a meeting now, will you be available in about 20 - 30 minutes?

--

Maria

[talmartin2]

Yes

[_maria_]

Ok, I'll send you a private message then.  thank you.

[_maria_]

I sent a private message with the URL

[talmartin2]

Maria,

I replied to the email and also here.

I tried both of your suggestions and still get the message "The Activex Control for Flash Player could not be registered".

A rogue program (Performax Cleaner) found its way to my computer. I cannot get rid of it.

Could that be the problem?  I do not know what to do.

Thanks for all you have tried to do, but I am at a loss.

Tal

[_maria_]

Hi Tal,

It's possible.  I'm not familiar with Performax Cleaner, but did a quick search on it.  Most every search result indicated this was essentially malware.  My recommendation is to remove it, although, from what I've read it's not easy to remove.  We don't provide support for removing malware.  I would start by running a complete malware, adware, and virus scan on your system.  Hopefully whatever anti-virus/malware/adware program you use catches it and removes it.  If not, I recommend finding a trusted source for fixing computers and having them fix your computer.

--

Maria